You are on Shared Section (Contact Details). Skip to the next section.

Shared Section (Contact Details)

You are on Introduction. Skip to the next section.

Introduction

• The visiting supporters section is located at the front of the North Stand.

You are on Contact Details. Skip to the next section.

Contact Details

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• Disabled Supporters View
  • The telephone number for disabled visitors is 01792 616 400.
  • The email address for disabled visitors is [email protected].
  • To view the web page for disabled visitors click here (opens in new tab).
• Ticket Sales View
  • The telephone number for ticket sales is 01792 616 400.
  • The email address for ticket sales is [email protected].
  • To view the web page for ticket sales click here (opens in new tab).
• Hospitality View
  • The telephone number for hospitality enquiries is 01792 616 628.
  • The email address for hospitality enquiries is [email protected].
  • To view the web page for hospitality click here (opens in new tab).
• Parking View
  • The telephone number for parking enquiries is 01792 616 400.
  • The email address for parking enquiries is [email protected].

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters can be provided on request.
• There is an assistance dog toilet or toileting area at the stadium/near by.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• For home and away visitor guides please click: Home and Away Guides Swansea (swanseacity.com).

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • Swansea.com Stadium is located on the outskirts of Swansea. There are various routes to the stadium. If you are coming from the East/West then follow the M4 and exit at Junction 45. Follow the signs along the A4067 until you reach the stadium.
  • Swansea.com Stadium has 2 on-site car parks available; West Car Park and North Car Park.
• By Bus View
  • There is a bus stop within 150 metres of the stadium.
  • For more information on First Group buses please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Swansea.
  • For more information on station facilities from the National Rail website please click here (opens new tab).

You are on Car Parking and Drop-Off. Skip to the next section.

Car Parking and Drop-Off

• For more information about the car parking and drop-off point(s) please click here (opens in new tab).

You are on Outer Concourse. Skip to the next section.

Outer Concourse

• The outer concourse has a concrete surface and is step-free throughout. All stands are accessible via the outer concourse.
• All entrances into the stadium have step-free access.
• Clear directional signage is provided on the concourse.
• There is a stadium plan/map on the concourse.
• There is a steward/member of staff available for assistance on matchdays.

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• Stand(s) View
  • For more information on the Swansea University West Stand please click here - (new tab).
  • For more information on the South Stand- Family Stand please click here - (new tab).
  • For more information on the Trade Centre Wales East Stand please click here - (new tab).
  • For more information on the North Stand - East Corner please click here - (new tab).
  • For more information on the North Stand - West Corner please click here - (new tab).
  • For more information on the North Stand – Away Supporters please click here - (new tab).
• Ticket Office(s) View
  • For more information on the ticket office(s) please click here - (new tab).
• Shop(s) View
  • For more information on the Club Shop please click here - (new tab).
• Bar(s) / Restaurant(s) View
  • For more information on the Riverside Lounge please click here - (new tab).
• Main Reception / Hospitality View
  • For more information on the Main Reception and Hospitality please click here - (new tab).
  • For more information on the Swansea Hospitality and Supporter Services please click here - (new tab).
• Additional Services View
  • For more information on the Jacks Zone please click here - (new tab).

You are on Access Point (Gate 19). Skip to the next section.

Access Point (Gate 19)

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• Access Point View
  • The access point is clearly signed.
  • There is step-free access to the access point.
  • The access point door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The width of the access point opening is 250cm.
  • There is a/are handheld ticket reader(s) at the access point.
  • There is a steward available for assistance.
• Access to the Stand Concourse View
  • There is step-free access from the access point to the stand concourse.

You are on Turnstile(s) (North Stand - Away Supporters). Skip to the next section.

Turnstile(s) (North Stand - Away Supporters)

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• Turnstile(s) View
  • This information is for the turnstile(s) located on the outer wall of the North Stand.
  • The turnstile(s) is/are clearly signed.
  • The turnstiles are all similar.
  • The turnstile(s) surveyed was/were turnstile 36.
  • There is step-free access to the turnstile(s) surveyed.
  • The turnstile(s) opening width is 45cm.
  • There is a/are handheld ticket reader(s) at the turnstile(s) surveyed.
  • There is a steward available for assistance.
  • The turnstile(s) can be overcome by using Gate 19.
• Access to the Stand Concourse View
  • There is step-free access from the turnstile(s), to the stand concourse.

You are on Stand. Skip to the next section.

Stand

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• Stand View
  • This stand is for visiting supporters.
  • This stand has a dedicated access point for wheelchair users.
  • The name of the dedicated access point is Gate 19.
  • There are designated spaces for wheelchair users within this stand.
  • Designated spaces for wheelchair users are located on the mezzanine level.
  • Clear directional signage is not provided for the designated spaces.
  • There is designated seating for ambulant disabled people within the stand.
  • Seating for ambulant disabled people is located on Row J, which is accessed via a platform lift and has step-free access. Alternatively, additional ambulant seating can be found in Row K and Row I however, these seats are accessed by several steps.
  • There is step-free access throughout the concourse area(s).
  • The flooring in the concourse area(s) is concrete.
  • Clear directional signage is provided in the concourse area(s).
  • Background music/noise is not played in the concourse area(s).
  • The concourse area(s) is/are congested on matchdays during busy periods (before kick off, just before and during half time and at the end of matches).
  • The colour contrast between the walls and floor in the concourse area(s) is varied.
  • Lighting levels in the concourse area(s) are good.
  • There are food and drink counters situated along the concourse area(s).
  • Headsets for audio commentary can be used in this stand.
  • Headsets are collected from a DLO Steward.
  • There is not a deposit charge for the use of headsets.
  • Audio commentary headsets are available and can be booked by emailing - [email protected]. Pre booking is recommended to avoid any disappointment.
• Access to the Stand Seating View
  • There is step-free access from the concourse to stand seating, via lift.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a lift for access to stand seating.
  • There is/are 1-15+ clearly marked step(s) to access the rows of seating from here.
• Stand Facilities View
  • There is an/are accessible toilet(s) available within the stand.
  • Accessible toilets are located on the mezzanine level.
  • There are standard toilets available within the stand.
  • There are ambulant cubicles available in the standard toilets.
  • There is not a separate parent and baby room within the stand.
• Comments View
  • Ear defenders are available on request for ASD Supporters.

You are on Food and Drink (North Stand - Away Supporters). Skip to the next section.

Food and Drink (North Stand - Away Supporters)

• The food and drink counter(s) is/are located on the North Stand - Away Supporters concourse, with a low level counter at the far end.
• The food and drink counter(s) is/are clearly signed.
• There is step-free access to the food and drink counter(s).
• The height of the food and drink counter(s) is/are medium height (77cm - 109cm).
• There is a low section at the food and drink counter(s) with a height of 76cm or below.
• There is not a clear knee recess beneath the low/lowered section(s) of the food and drink counter(s).
• The lowered food and drink counter(s) has/have a separate queue.
• There is a hearing assistance system at the food and drink counter(s).
• The hearing assistance system(s) is/are portable.
• Staff are trained to use the system.
• Takeaway cups are available.
• Takeaway cutlery is available.
• Drinking straws are available.
• There is a steward available to provide assistance with ordering food and drink.
• Stewards can assist in taking food and drink to the designated seating area(s).
• For assistance with ordering food and drink or with taking food and drink to seats, disabled supporters can contact the Disability Liaison Stewards in green jackets.

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• Comments View
  • The portable hearing loop is available on request.

You are on Lift (North Stand - Lift 7). Skip to the next section.

Lift (North Stand - Lift 7)

• There is a lift for public use.
• The lift is located next to Access X.
• The lift is clearly visible from the entrance.
• A member of staff does not need to be notified for use of the lift.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is medium.
• The colour contrast between the external lift control plate and the wall is High.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 110cm x 150cm (3ft 7in x 4ft 11in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

You are on Lift (North Stand - Lift 8). Skip to the next section.

Lift (North Stand - Lift 8)

• There is a lift for public use.
• The lift is located next to Access Y.
• The lift is clearly visible from the entrance.
• The lift is a platform lift.
• A member of staff does not need to be notified for use of the lift.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is medium.
• The colour contrast between the external lift control plate and the wall is High.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 110cm x 150cm (3ft 7in x 4ft 11in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

You are on Designated Seating Area(s). Skip to the next section.

Designated Seating Area(s)

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• Seating Area 1 View
  • This information is for the designated seating area located on the mezzanine level.
  • There is step-free access to the designated seating area, via lift.
  • The designated seating area(s) is/are clearly marked.
  • The view from the seating area is good.
  • The number of spaces for wheelchair users varies (dependent on match/event).
  • Companions sit next to the patron.
  • There is sufficient space for an assistance dog to rest.
  • There is a dedicated steward to provide assistance.
  • There is an accessible toilet close to the seating area.

You are on Toilet with Adaptations (North Stand - Away Supporters - Mezzanine Level Access Y). Skip to the next section.

Toilet with Adaptations (North Stand - Away Supporters - Mezzanine Level Access Y)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located on the mezzanine level, ahead as you exit Lift 7.
  • There is step-free access into the accessible toilet, via lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a steward.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm.
  • The dimensions of the accessible toilet are 210cm x 220cm (6ft 11in x 7ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 87cm.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 120cm and 180cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 75cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is high.
  • The contrast between the internal door and wall is high.
  • The contrast between the dropdown rail(s) and wall is high.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The toilet seat colour contrast is low.
  • The contrast between the walls and floor is high.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 95cm (3ft 1in).

You are on Toilet with Adaptations (North Stand - Away Supporters - Mezzanine Level Access X). Skip to the next section.

Toilet with Adaptations (North Stand - Away Supporters - Mezzanine Level Access X)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located on the mezzanine level, ahead as you exit Lift 8.
  • There is step-free access into the accessible toilet, via lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a steward.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm.
  • The dimensions of the accessible toilet are 210cm x 220cm (6ft 11in x 7ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 140cm.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 120cm and 180cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 80cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is high.
  • The contrast between the internal door and wall is high.
  • The contrast between the dropdown rail(s) and wall is high.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The toilet seat colour contrast is low.
  • The contrast between the walls and floor is high.
  • The lighting levels are good.