Access Guide
Contact Details
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Disabled Supporters
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- The telephone number for disabled visitors is 01792 616 400.
- The email address for disabled visitors is [email protected].
- To view the web page for disabled visitors click here (opens in new tab).
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Ticket Sales
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- The telephone number for ticket sales is 01792 616 400.
- The email address for ticket sales is [email protected].
- To view the web page for ticket sales click here (opens in new tab).
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Hospitality
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- The telephone number for hospitality enquiries is 01792 616 628.
- The email address for hospitality enquiries is [email protected].
- To view the web page for hospitality click here (opens in new tab).
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Parking
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- The telephone number for parking enquiries is 01792 616 400.
- The email address for parking enquiries is [email protected].
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters can be provided on request.
- There is an assistance dog toilet or toileting area at the stadium/near by.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs.
- For home and away visitor guides please click: Home and Away Guides Swansea (swanseacity.com).
Getting Here
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By Road
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- Swansea.com Stadium is located on the outskirts of Swansea. There are various routes to the stadium. If you are coming from the East/West then follow the M4 and exit at Junction 45. Follow the signs along the A4067 until you reach the stadium.
- Swansea.com Stadium has 2 on-site car parks available; West Car Park and North Car Park.
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By Bus
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- There is a bus stop within 150 metres of the stadium.
- For more information on First Group buses please click here (opens new tab).
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By Train
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- The nearest Railway Station is Swansea.
- For more information on station facilities from the National Rail website please click here (opens new tab).
Car Parking and Drop-Off
Outer Concourse
- The outer concourse has a concrete surface and is step-free throughout. All stands are accessible via the outer concourse.
- All entrances into the stadium have step-free access.
- Clear directional signage is provided on the concourse.
- There is a stadium plan/map on the concourse.
- There is a steward/member of staff available for assistance on matchdays.
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Stand(s)
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- For more information on the Swansea University West Stand please click here - (new tab).
- For more information on the South Stand- Family Stand please click here - (new tab).
- For more information on the Trade Centre Wales East Stand please click here - (new tab).
- For more information on the North Stand - East Corner please click here - (new tab).
- For more information on the North Stand - West Corner please click here - (new tab).
- For more information on the North Stand – Away Supporters please click here - (new tab).
- Ticket Office(s) View
- Shop(s) View
- Bar(s) / Restaurant(s) View
- Main Reception / Hospitality View
- Additional Services View
Outside Access (Hospitality Collections)
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Entrance
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- This information is for the entrance located at the front of the Swansea University - West Stand.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (towards you).
- The main automatic door(s) is/are push pad or push button activated.
- The door(s) is/are double width but one door is locked.
- The width of the opening is 90cm.
- There is a member of staff available for assistance at this entrance.
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Comments
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- The doors are operated via a push button (to the right of the door) on entrance.
- When exiting the doors open automatically.
Reception (Hospitality Collections)
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Reception
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- The reception point is located to the left as you enter.
- The reception point is approximately 1m (3ft 3in) from the main entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The counter is not placed in front of a plain background.
- The lighting levels at the reception point are good.
- There is not sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the reception point.
- The type of system is a fixed loop.
- Staff are trained to use the hearing assistance system.
- The type of flooring in the reception area is vinyl.
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Reception Seating Area
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- There is a seating area close to the reception point.
- Access to the seating area is unobstructed.
- There is sufficient space for a wheelchair user to use the seating area.
Toilet with Adaptations
- There is not an/are not accessible toilet(s) for public use.
- The nearest accessible toilet(s) is/are located within the main reception and hospitality area.
Standard Toilet(s)
- Standard toilet facilities are not available.
- The nearest standard toilet(s) is/are located within the main reception and hospitality area.