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Swansea Hospitality

Swansea City Football Club - Swansea.com Stadium, Landore, Swansea, SA1 2FA

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Access Guide

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Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • There is an assistance dog toilet or toileting area at the stadium/near by.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • For home and away visitor guides please click: Home and Away Guides Swansea (swanseacity.com).

Getting Here

Car Parking and Drop-Off

Outer Concourse

  • The outer concourse has a concrete surface and is step-free throughout. All stands are accessible via the outer concourse.
  • All entrances into the stadium have step-free access.
  • Clear directional signage is provided on the concourse.
  • There is a stadium plan/map on the concourse.
  • There is a steward/member of staff available for assistance on matchdays.

Outside Access (Hospitality Collections)

  • Entrance View
    • This information is for the entrance located at the front of the Swansea University - West Stand.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The door(s) is/are double width but one door is locked.
    • The width of the opening is 90cm.
    • There is a member of staff available for assistance at this entrance.
  • Comments View
    • The doors are operated via a push button (to the right of the door) on entrance.
    • When exiting the doors open automatically.

Reception (Hospitality Collections)

  • Reception View
    • The reception point is located to the left as you enter.
    • The reception point is approximately 1m (3ft 3in) from the main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a plain background.
    • The lighting levels at the reception point are good.
    • There is not sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the reception point.
    • The type of system is a fixed loop.
    • Staff are trained to use the hearing assistance system.
    • The type of flooring in the reception area is vinyl.
  • Reception Seating Area View
    • There is a seating area close to the reception point.
    • Access to the seating area is unobstructed.
    • There is sufficient space for a wheelchair user to use the seating area.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) for public use.
  • The nearest accessible toilet(s) is/are located within the main reception and hospitality area.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located within the main reception and hospitality area.