You are on Dealership Information. Skip to the next section.

Dealership Information

• For contact details, opening times, and services available in this branch, please click here to visit the Mercedes-Benz of Colindale branch page on their website (opens in a new tab).
• The branch has no magnifying glass and no signature guide.
• There is not a hearing assistance system.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Mill Hill Broadway.
• The nearest underground tube station is Colindale.
• The dealership has its own car park.
• The car park is located at the front of the branch.
• The car park type is open air/surface.
• Parking is free for all customers.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• There is 1 Blue Badge parking bay.
• Designated parking bays are clearly marked/signposted.
• The dimensions of the designated Blue Badge parking bay are 220cm x 310cm and all bays are the same size.
• There is no hatched zone.
• The nearest designated bay is 33m from the the welcome entrance.
• Clearly marked/signposted parent and child parking bays are not available.
• The car park surface is block paving.
• The route from the car park to the entrance is accessible to a wheelchair user unaided.

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• Electric Vehicle Charging View
  • The electric vehicle charging point(s) is/are located to the front and at the rear of the dealership.
  • There is/are 4 electric vehicle charging point(s).
  • The height of the electric vehicle charging point nozzle slot is 95cm.
• Shared Car Park View
  • The Blue Badge parking bay is on a slope with a very easy incline.

You are on Dealership Forecourt. Skip to the next section.

Dealership Forecourt

• The surfaces in the forecourt are even.
• There are some marked walkways in the forecourt to make routes safer for customers.
• There is step-free access in the forecourt.
• There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
• There is not room for wheelchair users to manoeuvre between cars in the forecourt.
• Signage is clearly presented/easy to read.

You are on Entrance (Sales). Skip to the next section.

Entrance (Sales)

• This information is for the entrance located at the front centre of the dealership .
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with the immediate surroundings.
• There are double automatic doors which open by sliding.
• The width of the door opening is 161cm.
• The second set of doors are double automatic doors which open by sliding.
• The width of the door opening is 146cm.

You are on Reception (Welcome). Skip to the next section.

Reception (Welcome)

• The reception point is located straight ahead from the entrance.
• The reception point is approximately 4m (4yd 1ft) from the entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 106cm.
• There is not a low level counter at the recommended height for wheelchair users.
• For writing and signing documents, there is sufficient space at the counter.
• There is no (or very little) background noise here.
• The counter is staffed.
• There is hard flooring in the reception area.

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• Reception View
  • There is some flooring in the reception area which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.

You are on Reception (Service). Skip to the next section.

Reception (Service)

• The reception point is located to the left after the entrance.
• The reception point is approximately 13m (14yd 8in) from the entrance.
• Clear signage for the reception area/desk is not visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 96cm.
• There is not a low level counter at the recommended height for wheelchair users.
• For writing and signing documents, there is sufficient space at the counter.
• There may be background noise here.
• The counter is staffed.
• There is hard flooring in the reception area.

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• Reception View
  • There is some flooring in the reception area which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.

You are on Showroom. Skip to the next section.

Showroom

• There is step-free access throughout the branch.
• The majority of walkways are over 150cm wide.
• There is room for wheelchair users to manoeuvre between most of the cars in the showroom.
• Some cars are accessed by a small raised threshold.
• Signage is not clearly presented/easy to read.
• There is hard flooring in the showroom.
• There is some flooring in the showroom which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in the showroom which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Sales Desks. Skip to the next section.

Sales Desks

• There are 7 sales desks, and the nearest one is approximately 10m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).
• The sales area has: chairs with armrests, armchairs, tables which are accessible to wheelchair users and booths.
• The lowest desk is 71cm high and the highest desk is 73cm high.
• There is sufficient space to write or sign documents on the desk(s).
• All of the desks have clear space under them.
• The flooring at some of the desks is deep pile carpet.

You are on Meeting Rooms. Skip to the next section.

Meeting Rooms

• There is 1 meeting room.
• The meeting room is located to the far right of the dealership.
• There is not clear signage for the room (on or near the door).
• Colleagues can provide assistance getting to the room.
• The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is step free access into the room.
• There is a single manual door which opens inwards and has a high colour contrast.
• The width of the door opening is 75cm.
• The desk is 71cm high, and it is not height adjustable.
• There is sufficient space for a wheelchair user to turn within the room .
• There is a/are chair(s) with armrests on both sides within the room.
• There are patterned backgrounds, windows, TVs and glazed screens or mirrors at the desk(s) which could adversely affect the ability of someone to lip read.
• There are no potential trip hazards within the room.
• There is low pile carpet in the room.

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• Room Details View
  • The colour contrast between the walls and floor is high.

You are on Customer Lounge. Skip to the next section.

Customer Lounge

• There is a customer lounge 11m from the entrance.
• There is step-free access to the customer lounge.
• There is low pile carpet in this area.
• There is some flooring in this area which includes patterns or colours which could be confusing or look like steps or holes to some people.
• There is background noise here.
• There is not a red flashing fire alarm beacon within the lounge.
• There is space for an assistance dog to rest within the lounge.
• The customer lounge has: tables which are accessible to wheelchair users, armchairs, high stools, chairs with armrests and coffee tables.
• The distance between the floor and the underside of the table is 42cm.
• There is sufficient space for a wheelchair user to use the seating area.
• The tables do not contrast visually with the floor.
• There is a staffed coffee bar.
• The height of the counter is 115cm.
• The counter does not have a clear knee recess.
• There is a coffee machine, a water dispenser and a television.
• There is not an entertainment or activity area for children.

You are on Entrance (Rear). Skip to the next section.

Entrance (Rear)

• This information is for the entrance located to the rear of the building.
• The entrance area/door is not clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with the immediate surroundings.
• There are double automatic doors which open by sliding.
• The width of the door opening is 131cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• The second set of doors are double automatic doors which open by sliding.
• The width of the door opening is 129cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Accessible Toilet(s) (Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the rear of the dealership, behind the welcome reception.
  • This accessible toilet is approximately 12m (13yd 4in) from the entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 153cm x 224cm (5ft x 7ft 4in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 85cm (2ft 9in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is no dropdown rail.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 150cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a wall which acts as a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 83cm (2ft 9in).
  • The contrast between the toilet roll holder and the wall is fair.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The wash basin tap type is lever mixer.
  • There is not a wall fixed soap dispenser.
  • There is a handheld soap dispenser available.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 103cm (3ft 5in).
  • The contrast between the hand dryer and the wall is good.
• Comments View
  • The dropdown rail and grab rail to the left of the toilet seat are not at a suitable height for use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located to the rear of the dealership, behind the welcome reception.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 11m from the entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 83cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.

You are on Entrance (Parts). Skip to the next section.

Entrance (Parts)

• This information is for the entrance located to the far left of the front of the dealership .
• The entrance area/door is clearly signed.
• There is stepped access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with the immediate surroundings.
• There is a single manual door which open away from you.
• The width of the door opening is 82cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.

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• Step(s) View
  • The step(s) is/are located to the left of the entrance .
  • There are 5 steps, which are unmarked, with a handrail on the right.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • Handrails are easy to grip and are not at a recommended height.
  • Handrails cover the length of the flight of stairs and do not extend beyond the first and last step.

You are on Reception (Parts). Skip to the next section.

Reception (Parts)

• The reception point is located straight ahead from the parts entrance.
• The reception point is approximately 5m (5yd 1ft) from the entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 104cm.
• There is not a low level counter at the recommended height for wheelchair users.
• For writing and signing documents, there is sufficient space at the counter.
• There is no (or very little) background noise here.
• The counter is staffed.
• There is hard flooring in the reception area.

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• Reception View
  • There is some flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.
• Reception Seating Area View
  • There is a seating area close to the reception point.
  • Access to the seating area is unobstructed.
  • There are sofas available in the reception area.
  • There is sufficient space for a wheelchair user to use the seating area.