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Mercedes-Benz of Northampton

Riverside Business Park, Carousel Way, Northampton, Northamptonshire, NN3 9HG

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Access Guide

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Dealership Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Mercedes-Benz of Northampton branch page on their website (opens in a new tab).
  • There is a colleague trained in British Sign Language.
  • The dealership has access to a live BSL interpreter via video call.
  • The branch has no magnifying glass and no signature guide.
  • Documents can be provided in the following alternative formats: Braille on request and large print on request.
  • There is not a hearing assistance system.

Public Transport and Parking

  • There is not a bus stop within approximately 150m of the branch.
  • The nearest train station is Northampton.
  • The dealership has its own car park.
  • The car park is located at the front of the branch.
  • The car park type is open air/surface.
  • Parking is free for all customers.
  • There are 4 Blue Badge parking bays.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated Blue Badge parking bay are 250cm x 470cm and all bays are the same size.
  • There is a hatched zone on both sides and to the rear.
  • The hatched zone is at least 120cm.
  • The nearest designated bay is 7m from the main entrance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • There additional parking for servicing and MOTs.
  • The car park surface is tarmac.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • Electric Vehicle Charging View
    • The electric vehicle charging point(s) is/are located at the rear of the car park near the parts entrance.
    • There is/are 2 electric vehicle charging point(s).
    • The height of the electric vehicle charging point nozzle slot is 120cm.

Dealership Forecourt

  • The surfaces in the forecourt are even.
  • There are not marked walkways in the forecourt to make routes safer for customers.
  • There is step-free access in the forecourt.
  • There is not room for wheelchairs users to manoeuvre around the cars in the forecourt.
  • There is room for wheelchair users to manoeuvre between most of the cars in the forecourt.
  • Signage is clearly presented/easy to read.

Entrance (Sales Entrance)

  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There are double automatic doors which open by sliding.
  • The width of the door opening is 145cm.
  • The second set of doors are double automatic doors which open by sliding.
  • The width of the door opening is 150cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • There is a ramp with a steep gradient and a width between 75cm and 150cm.

Reception (Welcome)

  • The reception point is located ahead as you enter.
  • The reception point is approximately 4m (4yd 1ft) from the entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 111cm.
  • There is not a low level counter at the recommended height for wheelchair users.

Showroom

  • There is step-free access throughout the branch.
  • The walkways are over 150cm wide.
  • There is room for wheelchair users to manoeuvre between cars in the showroom.
  • Display cars within the showroom are rarely moved.
  • Signage is clearly presented/easy to read.

Sales Desks

  • There are 8 sales desks, and the nearest one is approximately 2m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • The sales area has: chairs with armrests and armchairs.
  • The lowest desk is 67cm high and the highest desk is 70cm high.
  • The height of the desk(s) is 69cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • None of the desks have clear space under them.

Meeting Rooms

  • There are 2 meeting rooms.
  • The meeting rooms are all similar.
  • Room on the right is located to the right of the show room.
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • There is a single manual door which opens inwards and has a good colour contrast.
  • The width of the door opening is 86cm.
  • The following furniture is permanently fixed: all of the tables.
  • Furniture cannot be moved to make sufficient space for a wheelchair user to turn within the room .
  • There are some chairs with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • There is low pile carpet in the room.

Customer Lounge

  • There is a customer lounge 9m from the entrance.
  • There is step-free access to the customer lounge.
  • There is hard flooring and deep pile carpet in this area.
  • There is background noise here.
  • There is not a red flashing fire alarm beacon within the lounge.
  • There is space for an assistance dog to rest within the lounge.
  • The customer lounge has: coffee tables and chairs with armrests.
  • The distance between the floor and the underside of the table is 71cm.
  • The surface height of the lowest table is 46cm.
  • There is sufficient space for a wheelchair user to use the seating area.
  • The tables do not contrast visually with the floor.
  • There is a staffed bar.
  • The height of the counter is 95cm.
  • There is a coffee machine and a television.
  • There is not an entertainment or activity area for children.

Accessible Toilet(s) (Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located next to the Customer Lounge.
    • This accessible toilet is approximately 20m (21yd 2ft) from the entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 86cm (2ft 10in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 154cm x 220cm (5ft 1in x 7ft 3in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 85cm (2ft 9in).
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 121cm (3ft 12in).
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 90cm.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located to the right of the showroom.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 20m from the entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 81cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.

Entrance (Parts)

  • This information is for the entrance located at the side of the building.
  • The entrance area/door is clearly signed.
  • There is stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a single manual door which open towards you.
  • The width of the door opening is 79cm.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is 1 step, which is unmarked, with no handrails.
    • The height of the step(s) is/are not between 15cm and 18cm.

Reception (Parts)

  • The reception point is located ahead as you enter.
  • The reception point is approximately 2m (2yd 7in) from the Parts Entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 92cm.
  • There is not a low level counter at the recommended height for wheelchair users.