Access Guide
Dealership Information
- For contact details, opening times, and services available in this branch, please click here to visit the Mercedes Benz of Sunderland branch page on their website (opens in a new tab).
- There is a colleague trained in British Sign Language.
- The dealership has access to a live BSL interpreter via video call.
- The branch has no magnifying glass and no signature guide.
- Documents can be provided in the following alternative formats: Braille on request, different languages on request and large print on request.
- There is not a hearing assistance system.
Public Transport and Parking
- There is not a bus stop within approximately 150m of the branch.
- The nearest train station is Sunderland.
- The nearest Metro station is South Hylton.
- The dealership has its own car park.
- The car park is located to the side of the branch.
- The car park type is open air/surface.
- Parking is free for all customers.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There are 2 Blue Badge parking bays.
- Designated parking bays are clearly marked/signposted.
- The dimensions of the designated Blue Badge parking bay are 260cm x 455cm and bays vary in size.
- There is a hatched zone on one side and to the rear.
- The hatched zone is at least 120cm.
- The nearest designated bay is 10m from the main entrance.
- Clearly marked/signposted parent and child parking bays are available.
- There is additional parking for servicing and MOTs.
- The car park surface is tarmac.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs without tactile paving.
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Electric Vehicle Charging
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- The electric vehicle charging point(s) is/are located at the rear right of the car park.
- There is/are 3 electric vehicle charging point(s).
- The height of the electric vehicle charging point nozzle slot is 115cm.
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Shared Car Park
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- One of the Blue Badge bays also doubles as the parent and child parking bay. This bay has a hatched zone to one side only.
Dealership Forecourt
- There are some marked walkways in the forecourt to make routes safer for customers.
- There is step-free access in the forecourt.
- There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
- There is not room for wheelchair users to manoeuvre between cars in the forecourt.
- Signage is clearly presented/easy to read.
Entrance
- This information is for the entrance located at the front left of the showroom.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with the immediate surroundings.
- There are double automatic doors which open by sliding.
- The width of the door opening is 127cm.
- The second set of doors are double automatic doors which open by sliding.
- The width of the door opening is 175cm.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- There is a slope with a steep gradient and a width of at least 150cm.
- The slope does not have handrails.
Reception (Welcome Desk)
- The reception point is located ahead as you enter.
- The reception point is approximately 5m (5yd 1ft) from the main entrance.
- The reception area/desk is clearly visible from the entrance.
- There is a clear unobstructed route to the reception point.
- There is step-free access to this reception.
- The height of the reception counter is 91cm.
- There is not a low level counter at the recommended height for wheelchair users.
- For writing and signing documents, there is sufficient space at the counter.
- There is background noise here.
- The counter is staffed.
- There is hard flooring in the reception area.
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Reception
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- There is some flooring in the reception area which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.
- The Welcome Desk is used for ordering parts.
Showroom
- There is step-free access throughout the branch.
- The majority of walkways are over 150cm wide.
- There is room for wheelchair users to manoeuvre between cars in the showroom.
- Display cars within the showroom are rarely moved.
- No cars are accessed by a small raised threshold.
- There is hard flooring in the showroom.
- There is flooring in the showroom which is shiny and could cause issues with glare or look slippery to some people.
Sales Desks
- There are 6 sales desks, and the nearest one is approximately 5m from the entrance.
- The desk(s) is/are is clearly visible from the entrance.
- There is step-free access to the desk(s).
- There is a clear unobstructed route to the desk(s).
- The sales area has: chairs with armrests and tables which are accessible to wheelchair users.
- There are windows, TVs, glazed screens or mirrors at all desks which could adversely affect the ability of someone to lip read.
- The height of the desk(s) is 73cm.
- There is sufficient space to write or sign documents on the desk(s).
- All of the desks have clear space under them.
Customer Lounge
- There is a customer lounge 5m from the entrance.
- There is step-free access to the customer lounge.
- There is hard flooring in this area.
- There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- There is background noise here.
- There is not a red flashing fire alarm beacon within the lounge.
- There is space for an assistance dog to rest within the lounge.
- The following furniture is permanently fixed: some of the tables.
- The customer lounge has: chairs with armrests and tables which are accessible to wheelchair users.
- The surface height of the lowest table is 73cm.
- The surface height of the highest table is 119cm.
- The distance between the floor and the underside of the table is 72cm.
- There is sufficient space for a wheelchair user to use the seating area.
- The tables do not contrast visually with the floor.
- There is a television.
- There is not an entertainment or activity area for children.
- Refreshments are ordered from the welcome desk.
Accessible Toilet(s) (Left Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located at the front left of the showroom, just past the customer waiting area.
- This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 87cm (2ft 10in).
- The contrast between the internal door and wall is fair.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is fair.
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Toilet Features
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- The dimensions of the accessible toilet are 172cm x 255cm (5ft 8in x 8ft 4in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 122cm (4ft).
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a push button flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is fair.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is fair.
- The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is poor.
- The contrast between the walls and floor is fair.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and pedal bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 150cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 76cm.
- The shelf is located where it is reachable.
- The toilet has a covered cistern.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- The toilet seat colour contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 65cm (2ft 2in).
- The contrast between the toilet roll holder and the wall is poor.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm (2ft 4in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 103cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 126cm (4ft 2in).
- The contrast between the towel dispenser and the wall is poor.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 87cm (2ft 10in).
- The contrast between the hand dryer and the wall is fair.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 89cm.
Standard Toilet(s) (Male)
- Standard toilet facilities are available.
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Toilet Facilities
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- The male toilet is located at the front left of the showroom, just past the customer waiting area.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 10m from the main entrance.
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 91cm.
- The wash basin(s) tap type is lever mixer.
- Lighting levels are good.
- The accessible toilet is also used as the female standard toilet.