Skip to main content

Mercedes-Benz of Swindon

Drakes Way, Swindon, Wiltshire, SN3 3HT

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Dealership Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Mercedes-Benz of Swindon branch page on their website (opens in a new tab).
  • The dealership has access to a live BSL interpreter via video call.
  • The branch has no magnifying glass and no signature guide.
  • Documents can be provided in the following alternative formats: large print on request, different languages on request and Braille on request.
  • There is not a hearing assistance system.

Public Transport and Parking

  • There is not a bus stop within approximately 150m of the branch.
  • The nearest train station is Swindon.
  • The dealership has its own car park.
  • The car park is located at the front of the branch.
  • The car park type is open air/surface.
  • Parking is free for all customers.
  • There are 3 Blue Badge parking bays.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated Blue Badge parking bay are 260cm x 495cm and all bays are the same size.
  • There is a hatched zone on one side only.
  • The hatched zone is at least 120cm.
  • The nearest designated bay is 10m from the entrance.
  • There is additional parking for servicing and MOTs.
  • The car park surface is tarmac.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs without tactile paving.
  • Electric Vehicle Charging View
    • The electric vehicle charging point(s) is/are located to the right of the dealership.
    • There is/are 2 electric vehicle charging point(s).
    • The height of the electric vehicle charging point controls/screen is 124cm.
    • The height of the electric vehicle charging point nozzle slot is 114cm.

Dealership Forecourt

  • The surfaces in the forecourt are even.
  • There are not marked walkways in the forecourt to make routes safer for customers.
  • There is step-free access in the forecourt.
  • There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
  • There is not room for wheelchair users to manoeuvre between cars in the forecourt.
  • Not all signage is clearly presented/easy to read.

Entrance

  • This information is for the entrance located at the front of the dealership .
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There are double automatic doors which open by sliding.
  • The width of the door opening is 147cm.
  • The second set of doors are double automatic doors which open by sliding.
  • The width of the door opening is 150cm.
  • Ramp/Slope View
    • The ramp/slope is located before you reach the first set of doors.
    • There is a ramp with a steep gradient and a width of at least 150cm.
    • The ramp does not have handrails.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.

Reception

  • The reception point is located straight ahead after you enter the dealership.
  • The reception point is approximately 10m (10yd 2ft) from the entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 106cm.
  • There is not a low level counter at the recommended height for wheelchair users.
  • For writing and signing documents, there is sufficient space at the counter.
  • There is background noise here.
  • The counter is staffed.
  • There is hard flooring in the reception area.
  • Reception View
    • There is some flooring in the reception area which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.
    • There are mats on the floor that might be perceived as holes.

Showroom

  • There is step-free access throughout the branch.
  • The majority of walkways are over 150cm wide.
  • There is room for wheelchair users to manoeuvre between cars in the showroom.
  • Display cars within the showroom are rarely moved.
  • No cars are accessed by a small raised threshold.
  • Not all signage is clearly presented/easy to read.
  • There is hard flooring in the showroom.
  • There is some flooring in the showroom which is shiny and could cause issues with glare or look slippery to some people.

Sales Desks

  • There are 4 sales desks, and the nearest one is approximately 18m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • The sales area has: chairs with armrests and tables which are accessible to wheelchair users.
  • There are windows, TVs, glazed screens or mirrors at all desks which could adversely affect the ability of someone to lip read.
  • The height of the desk(s) is 72cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • All of the desks have clear space under them.

Meeting Rooms

  • There is 1 meeting room.
  • Meeting room is located to the left of the Welcome reception.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • There is step free access into the room.
  • There is a single manual door which opens inwards and has a colour contrast.
  • The width of the door opening is 77cm.
  • The desk is 70cm high, and it is not height adjustable.
  • Furniture cannot be moved to make sufficient space for a wheelchair user to turn within the room .
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • There is low pile carpet in the room.

Customer Lounge

  • There is a customer lounge 17m from the entrance.
  • There is step-free access to the customer lounge.
  • There is hard flooring and low pile carpet in this area.
  • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • There is background noise here.
  • There is not a red flashing fire alarm beacon within the lounge.
  • There is space for an assistance dog to rest within the lounge.
  • The following furniture is permanently fixed: some of the tables.
  • The customer lounge has: high stools, chairs without armrests, coffee tables, tables which are accessible to wheelchair users and sofas.
  • The distance between the floor and the lowest table is 46cm.
  • The distance between the floor and the highest table is 71cm.
  • The surface height of the lowest table is 38cm.
  • The surface height of the highest table is 40cm.
  • There is sufficient space for a wheelchair user to use the seating area.
  • The tables do contrast visually with the floor.
  • There is a staffed refreshment counter.
  • Staff can bring food and/or drinks to customers.
  • The height of the counter is 94cm.
  • The counter does not have a clear knee recess.
  • There is a coffee machine, a water dispenser and a television.
  • There is not an entertainment or activity area for children.

Accessible Toilet(s) (Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the left and rear of the dealership.
    • This accessible toilet is approximately 30m (32yd 2ft) from the entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 86cm (2ft 10in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 152cm x 192cm (4ft 12in x 6ft 4in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The height of the light switch/pull cord is 92cm from floor level.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 93cm (3ft 1in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are general waste (with no lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is not a toilet roll holder.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is not a wall fixed soap dispenser.
    • There is a handheld soap dispenser available.
    • The height of the soap dispenser is 88cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 91cm (2ft 12in).
    • The contrast between the hand dryer and the wall is good.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located to the left and rear of the dealership.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 30m from the entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial signage on or near the toilet door.
    • It was not possible to access the female toilet.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 106cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are good.