Access Guide
Dealership Information
- For contact details, opening times, and services available in this branch, please click here to visit the Mercedes-Benz of Swindon branch page on their website (opens in a new tab).
- The dealership has access to a live BSL interpreter via video call.
- The branch has no magnifying glass and no signature guide.
- Documents can be provided in the following alternative formats: large print on request, different languages on request and Braille on request.
- There is not a hearing assistance system.
Public Transport and Parking
- There is not a bus stop within approximately 150m of the branch.
- The nearest train station is Swindon.
- The dealership has its own car park.
- The car park is located at the front of the branch.
- The car park type is open air/surface.
- Parking is free for all customers.
- There are 3 Blue Badge parking bays.
- Designated parking bays are clearly marked/signposted.
- The dimensions of the designated Blue Badge parking bay are 260cm x 495cm and all bays are the same size.
- There is a hatched zone on one side only.
- The hatched zone is at least 120cm.
- The nearest designated bay is 10m from the entrance.
- There is additional parking for servicing and MOTs.
- The car park surface is tarmac.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs without tactile paving.
-
Electric Vehicle Charging
View
- The electric vehicle charging point(s) is/are located to the right of the dealership.
- There is/are 2 electric vehicle charging point(s).
- The height of the electric vehicle charging point controls/screen is 124cm.
- The height of the electric vehicle charging point nozzle slot is 114cm.
Dealership Forecourt
- The surfaces in the forecourt are even.
- There are not marked walkways in the forecourt to make routes safer for customers.
- There is step-free access in the forecourt.
- There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
- There is not room for wheelchair users to manoeuvre between cars in the forecourt.
- Not all signage is clearly presented/easy to read.
Entrance
- This information is for the entrance located at the front of the dealership .
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with the immediate surroundings.
- There are double automatic doors which open by sliding.
- The width of the door opening is 147cm.
- The second set of doors are double automatic doors which open by sliding.
- The width of the door opening is 150cm.
-
Ramp/Slope
View
- The ramp/slope is located before you reach the first set of doors.
- There is a ramp with a steep gradient and a width of at least 150cm.
- The ramp does not have handrails.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
Reception
- The reception point is located straight ahead after you enter the dealership.
- The reception point is approximately 10m (10yd 2ft) from the entrance.
- The reception area/desk is clearly visible from the entrance.
- There is a clear unobstructed route to the reception point.
- There is step-free access to this reception.
- The height of the reception counter is 106cm.
- There is not a low level counter at the recommended height for wheelchair users.
- For writing and signing documents, there is sufficient space at the counter.
- There is background noise here.
- The counter is staffed.
- There is hard flooring in the reception area.
-
Reception
View
- There is some flooring in the reception area which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.
- There are mats on the floor that might be perceived as holes.
Showroom
- There is step-free access throughout the branch.
- The majority of walkways are over 150cm wide.
- There is room for wheelchair users to manoeuvre between cars in the showroom.
- Display cars within the showroom are rarely moved.
- No cars are accessed by a small raised threshold.
- Not all signage is clearly presented/easy to read.
- There is hard flooring in the showroom.
- There is some flooring in the showroom which is shiny and could cause issues with glare or look slippery to some people.
Sales Desks
- There are 4 sales desks, and the nearest one is approximately 18m from the entrance.
- The desk(s) is/are is clearly visible from the entrance.
- There is step-free access to the desk(s).
- There is a clear unobstructed route to the desk(s).
- The sales area has: chairs with armrests and tables which are accessible to wheelchair users.
- There are windows, TVs, glazed screens or mirrors at all desks which could adversely affect the ability of someone to lip read.
- The height of the desk(s) is 72cm.
- There is sufficient space to write or sign documents on the desk(s).
- All of the desks have clear space under them.
Meeting Rooms
- There is 1 meeting room.
- Meeting room is located to the left of the Welcome reception.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- There is step free access into the room.
- There is a single manual door which opens inwards and has a colour contrast.
- The width of the door opening is 77cm.
- The desk is 70cm high, and it is not height adjustable.
- Furniture cannot be moved to make sufficient space for a wheelchair user to turn within the room .
- There is a/are chair(s) with armrests on both sides within the room.
- There are no potential trip hazards within the room.
- There is low pile carpet in the room.
-
Room Details
View
- The colour contrast between the walls and floor is high.
Customer Lounge
- There is a customer lounge 17m from the entrance.
- There is step-free access to the customer lounge.
- There is hard flooring and low pile carpet in this area.
- There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- There is background noise here.
- There is not a red flashing fire alarm beacon within the lounge.
- There is space for an assistance dog to rest within the lounge.
- The following furniture is permanently fixed: some of the tables.
- The customer lounge has: high stools, chairs without armrests, coffee tables, tables which are accessible to wheelchair users and sofas.
- The distance between the floor and the lowest table is 46cm.
- The distance between the floor and the highest table is 71cm.
- The surface height of the lowest table is 38cm.
- The surface height of the highest table is 40cm.
- There is sufficient space for a wheelchair user to use the seating area.
- The tables do contrast visually with the floor.
- There is a staffed refreshment counter.
- Staff can bring food and/or drinks to customers.
- The height of the counter is 94cm.
- The counter does not have a clear knee recess.
- There is a coffee machine, a water dispenser and a television.
- There is not an entertainment or activity area for children.
Accessible Toilet(s) (Right Hand Transfer)
- There is an/are accessible toilet(s) available.
-
Location and Access
View
- This accessible toilet is located to the left and rear of the dealership.
- This accessible toilet is approximately 30m (32yd 2ft) from the entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 86cm (2ft 10in).
- The contrast between the internal door and wall is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is good.
-
Toilet Features
View
- The dimensions of the accessible toilet are 152cm x 192cm (4ft 12in x 6ft 4in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The height of the light switch/pull cord is 92cm from floor level.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 93cm (3ft 1in).
- The transfer space is obstructed by a sanitary bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the walls and floor is good.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are general waste (with no lid) disposal units.
- There is not a/are not coat hook(s).
-
Additional Fixtures
View
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is poor.
- There is not a toilet roll holder.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm (2ft 4in).
- There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is lever mixer.
- There is not a wall fixed soap dispenser.
- There is a handheld soap dispenser available.
- The height of the soap dispenser is 88cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 91cm (2ft 12in).
- The contrast between the hand dryer and the wall is good.
Standard Toilet(s)
- Standard toilet facilities are available.
-
Toilet Facilities
View
- The female and male toilets are located to the left and rear of the dealership.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 30m from the entrance.
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is pictorial signage on or near the toilet door.
- It was not possible to access the female toilet.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 106cm.
- The wash basin(s) tap type is lever mixer.
- Lighting levels are good.