You are on Dealership Information. Skip to the next section.

Dealership Information

• For contact details, opening times, and services available in this branch, please click here to visit the Mercedes Benz of Newcastle branch page on their website (opens in a new tab).
• There is a colleague trained in.
• The dealership has access to a live BSL interpreter via video call.
• The branch has a magnifying glass.
• Documents can be provided in the following alternative formats: different languages on request, Braille on request and large print on request.
• There is not a hearing assistance system.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Thornaby.
• The dealership has its own car park.
• The car park is located at the front of the branch.
• The car park type is open air/surface.
• Parking is free for all customers.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• There are 3 Blue Badge parking bays.
• Designated parking bays are clearly marked/signposted.
• The dimensions of the designated Blue Badge parking bay are 257cm x 533cm and bays vary in size.
• There is a hatched zone on both sides and to the rear.
• The hatched zone is at least 120cm.
• The nearest designated bay is 5m from the showroom entrance.
• Clearly marked/signposted parent and child parking bays are not available.
• There is additional parking for servicing and MOTs.
• The car park surface is tarmac and block paving.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs without tactile paving.

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• Electric Vehicle Charging View
  • The electric vehicle charging point(s) is/are located at the front of the showroom, to the right of the Blue Badge bays.
  • There is/are 2 electric vehicle charging point(s).
  • The height of the electric vehicle charging point nozzle slot is 110cm.

You are on Dealership Forecourt. Skip to the next section.

Dealership Forecourt

• The surfaces in the forecourt are even.
• There are not marked walkways in the forecourt to make routes safer for customers.
• There is step-free access in the forecourt.
• There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
• There is room for wheelchair users to manoeuvre between most of the cars in the forecourt.
• Signage is clearly presented/easy to read.

You are on Entrance. Skip to the next section.

Entrance

• This information is for the entrance located at the front of the showroom.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with the immediate surroundings.
• There are double automatic doors which open by sliding.
• The width of the door opening is 177cm.
• The second set of doors are double automatic doors which open by sliding.
• The width of the door opening is 138cm.

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• Entrance View
  • There is a slope with a very easy incline.

You are on Reception (Welcome Desk). Skip to the next section.

Reception (Welcome Desk)

• The reception point is located ahead as you enter the shpowroom.
• The reception point is approximately 5m (5yd 1ft) from the entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 111cm.
• There is not a low level counter at the recommended height for wheelchair users.
• The reception has patterned backgrounds which could adversely affect the ability of someone to lip read.
• For writing and signing documents, there is sufficient space at the counter.
• There is background noise here.
• The counter is staffed.
• There is hard flooring in the reception area.

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• Reception View
  • There is flooring in the reception area which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.

You are on Reception (Parts). Skip to the next section.

Reception (Parts)

• The reception point is located on the ground floor, at the rear right as you enter.
• The reception point is approximately 15m (16yd 1ft) from the entrance.
• Clear signage for the reception area/desk is visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 80cm.
• There is not a low level counter at the recommended height for wheelchair users.
• The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• For writing and signing documents, there is sufficient space at the counter.
• There is background noise here.
• The counter is staffed.
• Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• There is low pile carpet in the reception area.

You are on Showroom (Ground Floor Main Showroom). Skip to the next section.

Showroom (Ground Floor Main Showroom)

• There is step-free access throughout the branch.
• The majority of walkways are over 150cm wide.
• There is room for wheelchair users to manoeuvre between most of the cars in the showroom.
• Display cars within the showroom are rarely moved.
• No cars are accessed by a small raised threshold.
• Signage is clearly presented/easy to read.
• There is hard flooring in the showroom.
• There is flooring in the showroom which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in the showroom which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Sales Desks (Ground Floor Main Showroom). Skip to the next section.

Sales Desks (Ground Floor Main Showroom)

• There are 2 sales desks, and the nearest one is approximately 15m from the entrance.
• Clear signage for the desk(s) is not visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).
• The sales area has: tables which are accessible to wheelchair users and chairs with armrests.
• There are windows, TVs, glazed screens or mirrors at some desks which could adversely affect the ability of someone to lip read.
• The height of the desk(s) is 74cm.
• There is sufficient space to write or sign documents on the desk(s).
• All of the desks have clear space under them.

You are on Customer Lounge (Sales and Service). Skip to the next section.

Customer Lounge (Sales and Service)

• There is a customer lounge 10m from the entrance.
• There is step-free access to the customer lounge.
• There is hard flooring and deep pile carpet in this area.
• There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in this area which includes patterns or colours which could be confusing or look like steps or holes to some people.
• There is background noise here.
• There is not a red flashing fire alarm beacon within the lounge.
• There is space for an assistance dog to rest within the lounge.
• The customer lounge has: coffee tables, chairs with armrests and high stools.
• The distance between the floor and the underside of the table is 70cm.
• The surface height of the lowest table is 40cm.
• There is sufficient space for a wheelchair user to use the seating area.
• The tables do contrast visually with the floor.
• There is a staffed refreshment counter.
• The height of the counter is 111cm.
• The counter does not have a clear knee recess.
• There is a coffee machine.
• There is not an entertainment or activity area for children.
• The counter is ahead as you enter. The customer lounge is located to the left as you enter. Staff serve drinks and bring them to the table.

You are on Accessible Toilet(s) (Ground Floor - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Ground Floor - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on the ground floor, in the corridor to the left of the welcome desk.
  • This accessible toilet is approximately 15m (16yd 1ft) from the entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is fair.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is fair.
• Toilet Features View
  • The dimensions of the accessible toilet are 195cm x 170cm (6ft 5in x 5ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 109cm (3ft 7in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is fair.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is poor.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is fair.
  • The contrast between the walls and floor is fair.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are nappy/incontinence items bin and general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet does not have a backrest or a cistern.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 82cm (2ft 8in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 82cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 87cm (2ft 10in).
  • The contrast between the hand dryer and the wall is fair.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 91cm.

You are on Standard Toilet(s) (Ground Floor). Skip to the next section.

Standard Toilet(s) (Ground Floor)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located on the ground floor, in the corridor to the right of the welcome desk.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 15m from the entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 90cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.

You are on Step(s) (Access to Lower Ground Floor Showroom). Skip to the next section.

Step(s) (Access to Lower Ground Floor Showroom)

• There is a/are step(s) located to the right of the welcome desk, at the rear right of the showroom.
• The step(s) is/are used to access the used car showroom.
• There is/are 6 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The depth of the step(s) is/are not between 30cm and 45cm.
• The depth of the step(s) is 27cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are good.
• There is a second similar set of steps to the rear left of the showroom, also giving access to the lower ground floor showroom, as seen in photographs 3 and 4.

You are on Lift (Access to Lower Ground Showroom). Skip to the next section.

Lift (Access to Lower Ground Showroom)

• There is a lift for public use.
• The lift is located at the rear right of ground floor showroom.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 35m (38yd 10in) from the entrance.
• The lift is a platform lift.
• A colleague needs to be notified for use of the lift.
• A colleague is required to operate the lift.
• The floors which are accessible by this lift are G, LG.
• The platform lift accesses a small level change.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The clear door width is 85cm (2ft 9in).
• The dimensions of the lift are 90cm x 150cm (2ft 11in x 4ft 11in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• There is not a hearing loop system.
• The lighting levels in the lift are good.

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• Comments View
  • There is a slight ramp to enter/exit the lift on the lower ground floor.

You are on Showroom (Lower Ground Floor Used Cars). Skip to the next section.

Showroom (Lower Ground Floor Used Cars)

• There is step-free access throughout the branch.
• The majority of walkways are over 150cm wide.
• There is room for wheelchair users to manoeuvre between most of the cars in the showroom.
• Display cars within the showroom are rarely moved.
• No cars are accessed by a small raised threshold.
• Signage is clearly presented/easy to read.
• There is hard flooring in the showroom.
• There is flooring in the showroom which is shiny and could cause issues with glare or look slippery to some people.

You are on Sales Desks (Lower Ground Floor Used Cars). Skip to the next section.

Sales Desks (Lower Ground Floor Used Cars)

• There are 2 sales desks, and the nearest one is approximately 45m from the entrance.
• Clear signage for the desk(s) is not visible from the entrance.
• There is step-free access to the desk(s), via lift.
• There is a clear unobstructed route to the desk(s).
• The sales area has: chairs with armrests and tables which are accessible to wheelchair users.
• There are windows, TVs, glazed screens or mirrors at some desks which could adversely affect the ability of someone to lip read.
• The height of the desk(s) is 74cm.
• There is sufficient space to write or sign documents on the desk(s).
• All of the desks have clear space under them.