You are on Dealership Information. Skip to the next section.

Dealership Information

• For contact details, opening times, and services available in this branch, please click here to visit the Mercedes-Benz of Temple Fortune branch page on their website (opens in a new tab).
• The branch has no magnifying glass and no signature guide.
• There is not a hearing assistance system.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Cricklewood.
• The nearest underground tube station is Golders Green.
• The dealership has its own car park.
• The car park is located off Hendon Park Row, opposite the entrance.
• The car park type is sheltered.
• Parking is free for all customers.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• There are 2 Blue Badge parking bays.
• Designated parking bays are clearly marked/signposted.
• The dimensions of the designated Blue Badge parking bay are 220cm x 460cm and all bays are the same size.
• There is no hatched zone.
• The nearest designated bay is 55m from the the entrance.
• Clearly marked/signposted parent and child parking bays are not available.
• The car park surface is tarmac.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs without tactile paving.

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• Shared Car Park View
  • Access to the entrance from the car park is across the side street Hendon Park Row.

You are on Dealership Forecourt. Skip to the next section.

Dealership Forecourt

• The surfaces in the forecourt are uneven.
• There are marked walkways in the forecourt to make routes safer for customers.
• There is step-free access in the forecourt.
• There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
• There is not room for wheelchair users to manoeuvre between cars in the forecourt.
• Signage is clearly presented/easy to read.
• The dealership forecourt is located at the front of the car park.

You are on Entrance (Sales). Skip to the next section.

Entrance (Sales)

• This information is for the entrance located to the right of the dealership, off Hendon Park Row.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with the immediate surroundings.
• There are double automatic doors which open by sliding.
• The width of the door opening is 120cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• The second set of doors are double automatic doors which open by sliding.
• The width of the door opening is 136cm.

You are on Reception (Welcome). Skip to the next section.

Reception (Welcome)

• The reception point is located straight ahead from the entrance.
• The reception point is approximately 6m (6yd 1ft) from the entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 116cm.
• There is not a low level counter at the recommended height for wheelchair users.
• The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• For writing and signing documents, there is sufficient space at the counter.
• There is background noise here.
• The counter is staffed.
• There is hard flooring in the reception area.

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• Reception View
  • There is some flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.

You are on Reception (Service). Skip to the next section.

Reception (Service)

• The reception point is located ahead from the entrance, on the right.
• The reception point is approximately 5m (5yd 1ft) from the entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 101cm.
• There is not a low level counter at the recommended height for wheelchair users.
• For writing and signing documents, there is sufficient space at the counter.
• There is background noise here.
• The counter is staffed.
• There is hard flooring in the reception area.

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• Reception View
  • There is some flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.

You are on Showroom. Skip to the next section.

Showroom

• There is step-free access throughout the branch.
• The walkways are under 150cm wide.
• There is room for wheelchair users to manoeuvre between most of the cars in the showroom.
• Display cars within the showroom are rarely moved.
• No cars are accessed by a small raised threshold.
• There is hard flooring in the showroom.
• There is some flooring in the showroom which is shiny and could cause issues with glare or look slippery to some people.

You are on Sales Desks. Skip to the next section.

Sales Desks

• There are more than 10 sales desks, and the nearest one is approximately 3m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).
• The sales area has: chairs with armrests and tables which are accessible to wheelchair users.
• There are windows, TVs, glazed screens or mirrors at all desks which could adversely affect the ability of someone to lip read.
• The height of the desk(s) is 74cm.
• There is sufficient space to write or sign documents on the desk(s).
• Potential obstructions include; a glass panel which restricts the space under the desk.

You are on Customer Lounge. Skip to the next section.

Customer Lounge

• There is a customer lounge 9m from the entrance.
• There is step-free access to the customer lounge.
• There is a small raised threshold in this area.
• There is low pile carpet in this area.
• There is no (or very little) background noise here.
• There is not a red flashing fire alarm beacon within the lounge.
• There is space for an assistance dog to rest within the lounge.
• The following furniture is permanently fixed: some of the tables.
• The customer lounge has: chairs with armrests, tables which are accessible to wheelchair users, coffee tables and armchairs.
• The distance between the floor and the lowest table is 69cm.
• The distance between the floor and the highest table is 71cm.
• The surface height of the lowest table is 44cm.
• There is sufficient space for a wheelchair user to use the seating area.
• The tables do contrast visually with the floor.
• There is a self-service refreshment counter.
• The height of the counter is 94cm.
• The counter does not have a clear knee recess.
• There is a coffee machine, a water dispenser and a television.
• There is not an entertainment or activity area for children.

You are on Accessible Toilet(s) (Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the far end of the dealership, on the right.
  • This accessible toilet is approximately 29m (31yd 2ft) from the welcome entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 85cm (2ft 9in).
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 160cm x 180cm (5ft 3in x 5ft 11in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 138cm from floor level.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 85cm (2ft 9in).
  • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is fair.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 156cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 114cm (3ft 9in).
  • The contrast between the toilet roll holder and the wall is fair.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 110cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 118cm (3ft 10in).
  • The contrast between the towel dispenser and the wall is good.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 107cm (3ft 6in).
  • The contrast between the hand dryer and the wall is fair.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Toilet Facilities View
  • The female and male toilets are located to the far end of the dealership, on the right.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 30m from the entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.
• Baby Changing Facilities View
  • Baby change facilities are available in the female toilets.
  • There is a flip down baby change table available.
  • The height of the baby change table is 103cm.

You are on Entrance (Parts). Skip to the next section.

Entrance (Parts)

• This information is for the entrance located to the left of the showroom along Hendon Park Row, to the rear of building .
• The entrance area/door is clearly signed.
• There is ramped/sloped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does/do contrast visually with the immediate surroundings.
• There is a single manual door which open towards you.
• The width of the door opening is 83cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.

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• Ramp/Slope View
  • The ramp/slope is located in front of the entrance .
  • There is a slope with a steep gradient.
  • The slope does not have handrails.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.

You are on Reception (Parts). Skip to the next section.

Reception (Parts)

• The reception point is located straight ahead from the parts entrance.
• The reception point is approximately 2m (2yd 7in) from the entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 110cm.
• There is not a low level counter at the recommended height for wheelchair users.
• For writing and signing documents, there is sufficient space at the counter.
• There is no (or very little) background noise here.
• The counter is not staffed, but there is a bell for attention.
• There is low pile carpet in the reception area.