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Mercedes-Benz of Temple Fortune

1089 Finchley Road, London, NW11 0PU

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Access Guide

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Dealership Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Mercedes-Benz of Temple Fortune branch page on their website (opens in a new tab).
  • The branch has no magnifying glass and no signature guide.
  • There is not a hearing assistance system.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Cricklewood.
  • The nearest underground tube station is Golders Green.
  • The dealership has its own car park.
  • The car park is located off Hendon Park Row, opposite the entrance.
  • The car park type is sheltered.
  • Parking is free for all customers.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 2 Blue Badge parking bays.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated Blue Badge parking bay are 220cm x 460cm and all bays are the same size.
  • There is no hatched zone.
  • The nearest designated bay is 55m from the the entrance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • The car park surface is tarmac.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs without tactile paving.

Dealership Forecourt

  • The surfaces in the forecourt are uneven.
  • There are marked walkways in the forecourt to make routes safer for customers.
  • There is step-free access in the forecourt.
  • There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
  • There is not room for wheelchair users to manoeuvre between cars in the forecourt.
  • Signage is clearly presented/easy to read.
  • The dealership forecourt is located at the front of the car park.

Entrance (Sales)

  • This information is for the entrance located to the right of the dealership, off Hendon Park Row.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There are double automatic doors which open by sliding.
  • The width of the door opening is 120cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • The second set of doors are double automatic doors which open by sliding.
  • The width of the door opening is 136cm.

Reception (Welcome)

  • The reception point is located straight ahead from the entrance.
  • The reception point is approximately 6m (6yd 1ft) from the entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 116cm.
  • There is not a low level counter at the recommended height for wheelchair users.
  • The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
  • For writing and signing documents, there is sufficient space at the counter.
  • There is background noise here.
  • The counter is staffed.
  • There is hard flooring in the reception area.
  • Reception View
    • There is some flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.

Reception (Service)

  • The reception point is located ahead from the entrance, on the right.
  • The reception point is approximately 5m (5yd 1ft) from the entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 101cm.
  • There is not a low level counter at the recommended height for wheelchair users.
  • For writing and signing documents, there is sufficient space at the counter.
  • There is background noise here.
  • The counter is staffed.
  • There is hard flooring in the reception area.
  • Reception View
    • There is some flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.

Showroom

  • There is step-free access throughout the branch.
  • The walkways are under 150cm wide.
  • There is room for wheelchair users to manoeuvre between most of the cars in the showroom.
  • Display cars within the showroom are rarely moved.
  • No cars are accessed by a small raised threshold.
  • There is hard flooring in the showroom.
  • There is some flooring in the showroom which is shiny and could cause issues with glare or look slippery to some people.

Sales Desks

  • There are more than 10 sales desks, and the nearest one is approximately 3m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • The sales area has: chairs with armrests and tables which are accessible to wheelchair users.
  • There are windows, TVs, glazed screens or mirrors at all desks which could adversely affect the ability of someone to lip read.
  • The height of the desk(s) is 74cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • Potential obstructions include; a glass panel which restricts the space under the desk.

Customer Lounge

  • There is a customer lounge 9m from the entrance.
  • There is step-free access to the customer lounge.
  • There is a small raised threshold in this area.
  • There is low pile carpet in this area.
  • There is no (or very little) background noise here.
  • There is not a red flashing fire alarm beacon within the lounge.
  • There is space for an assistance dog to rest within the lounge.
  • The following furniture is permanently fixed: some of the tables.
  • The customer lounge has: chairs with armrests, tables which are accessible to wheelchair users, coffee tables and armchairs.
  • The distance between the floor and the lowest table is 69cm.
  • The distance between the floor and the highest table is 71cm.
  • The surface height of the lowest table is 44cm.
  • There is sufficient space for a wheelchair user to use the seating area.
  • The tables do contrast visually with the floor.
  • There is a self-service refreshment counter.
  • The height of the counter is 94cm.
  • The counter does not have a clear knee recess.
  • There is a coffee machine, a water dispenser and a television.
  • There is not an entertainment or activity area for children.

Accessible Toilet(s) (Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the far end of the dealership, on the right.
    • This accessible toilet is approximately 29m (31yd 2ft) from the welcome entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 85cm (2ft 9in).
    • The contrast between the internal door and wall is high.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 160cm x 180cm (5ft 3in x 5ft 11in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The height of the light switch/pull cord is 138cm from floor level.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 85cm (2ft 9in).
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is medium.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is medium.
    • The contrast between the walls and floor is high.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and pedal bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 156cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 114cm (3ft 9in).
    • The contrast between the toilet roll holder and the wall is medium.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 110cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 118cm (3ft 10in).
    • The contrast between the towel dispenser and the wall is high.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 107cm (3ft 6in).
    • The contrast between the hand dryer and the wall is medium.

Standard Toilet(s)

  • Toilet Facilities View
    • The female and male toilets are located to the far end of the dealership, on the right.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 30m from the entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 84cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are moderate to good.
  • Baby Changing Facilities View
    • Baby change facilities are available in the female toilets.
    • There is a flip down baby change table available.
    • The height of the baby change table is 103cm.

Entrance (Parts)

  • This information is for the entrance located to the left of the showroom along Hendon Park Row, to the rear of building .
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with the immediate surroundings.
  • There is a single manual door which open towards you.
  • The width of the door opening is 83cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance .
    • There is a slope with a steep gradient.
    • The slope does not have handrails.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.

Reception (Parts)

  • The reception point is located straight ahead from the parts entrance.
  • The reception point is approximately 2m (2yd 7in) from the entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 110cm.
  • There is not a low level counter at the recommended height for wheelchair users.
  • For writing and signing documents, there is sufficient space at the counter.
  • There is no (or very little) background noise here.
  • The counter is not staffed, but there is a bell for attention.
  • There is low pile carpet in the reception area.