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Mercedes-Benz of West London

Great West Rd, Brentford, London, TW8 9AH

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Access Guide

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Dealership Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Mercedes-Benz of West London branch page on their website (opens in a new tab).
  • The branch has no magnifying glass and no signature guide.
  • There is not a hearing assistance system.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Brentford.
  • The nearest underground tube station is South Ealing.
  • The dealership has its own car park.
  • The car park is located at the front and to the side of the dealership.
  • The car park type is open air/surface.
  • Parking is free for all customers.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 3 Blue Badge parking bays.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated Blue Badge parking bay are 240cm x 470cm and all bays are the same size.
  • There is no hatched zone.
  • The nearest designated bay is 36m from the the main entrance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • There is additional parking for servicing and MOTs.
  • The car park surface is tarmac.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • Electric Vehicle Charging View
    • The electric vehicle charging point(s) is/are located along the side of the dealership building.
    • There is/are 8 electric vehicle charging point(s).
    • The height range of the electric vehicle charging point nozzle slot is 105cm to 115cm.
  • Shared Car Park View
    • The car park is located off Clayponds Avenue, off the Great West Road heading East. There is a 110cm access space both sides of each Blue Badge parking bay. There are bollards, pillars, and cycle parking between the Blue Badge parking bays and the entrance. The marked pedestrian walkway is width restricted to 72cm. Access to the entrance from the Blue Badge parking bays is on a slope with a very easy incline.

Dealership Forecourt

  • The surfaces in the forecourt are even.
  • There are marked walkways in the forecourt to make routes safer for customers.
  • There is step-free access in the forecourt.
  • There is not room for wheelchairs users to manoeuvre around the cars in the forecourt.
  • There is not room for wheelchair users to manoeuvre between cars in the forecourt.
  • Signage is clearly presented/easy to read.

Entrance

  • This information is for the entrance located to the left of the dealership forecourt.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There are double automatic doors which opens by revolving.
  • The width of the door opening is 140cm.
  • Entrance View
    • There are push buttons to reduce the speed of the revolving doors. The push buttons are 90cm above the floor.

Reception (Welcome)

  • The reception point is located straight ahead from the entrance.
  • The reception point is approximately 7m (7yd 1ft) from the entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 104cm.
  • There is not a low level counter at the recommended height for wheelchair users.
  • For writing and signing documents, there is not sufficient space at the counter.
  • There is background noise here.
  • The counter is staffed.
  • There is hard flooring in the reception area.
  • Reception View
    • There is some flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.

Reception (Parts)

  • The reception point is located to the rear of the dealership.
  • The reception point is approximately 29m (31yd 2ft) from the entrance.
  • Clear signage for the reception area/desk is not visible from the entrance.
  • There is not a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 81cm.
  • For writing and signing documents, there is sufficient space at the counter.
  • Lighting levels are low at this reception.
  • There is no (or very little) background noise here.
  • The counter is staffed.
  • There is hard flooring in the reception area.

Showroom

  • There is step-free access throughout the branch.
  • The majority of walkways are over 150cm wide.
  • There is room for wheelchair users to manoeuvre between most of the cars in the showroom.
  • Display cars within the showroom are rarely moved.
  • No cars are accessed by a small raised threshold.
  • Signage is not clearly presented/easy to read.
  • There is hard flooring in the showroom.
  • There is some flooring in the showroom which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in the showroom which includes patterns or colours which could be confusing or look like steps or holes to some people.

Sales Desks

  • There are more than 10 sales desks, and the nearest one is approximately 20m from the entrance.
  • Clear signage for the desk(s) is not visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to some of the desks.
  • The sales area has: high stools, chairs with armrests, sofas and tables which are accessible to wheelchair users.
  • The following furniture is permanently fixed: some of the chairs and some of the tables.
  • The lowest desk is 74cm high and the highest desk is 104cm high.
  • There is sufficient space to write or sign documents on the desk(s).
  • All of the desks have clear space under them.

Meeting Rooms

  • There is 1 meeting room.
  • The meeting room is located after the main entrance, to the left.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • There is a single manual door which opens inwards and has a poor colour contrast.
  • The width of the door opening is 88cm.
  • The following furniture is permanently fixed: some of the tables.
  • The desk is 75cm high, and it is not height adjustable.
  • There is sufficient space for a wheelchair user to turn within the room .
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • There is hard flooring in the room.
  • Room Details View
    • There is some flooring in the room which is shiny and could cause issues with glare or look slippery to some people.
    • The colour contrast between the walls and floor is fair.
    • Lighting levels are low in this room.

Customer Lounge

  • There is a customer lounge 35m from the entrance.
  • There is step-free access to the customer lounge.
  • There is hard flooring in this area.
  • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • There is no (or very little) background noise here.
  • There is not space for an assistance dog to rest within the lounge.
  • The following furniture is permanently fixed: some of the chairs and some of the tables.
  • The customer lounge has: chairs with armrests, tables which are accessible to wheelchair users and sofas.
  • The distance between the floor and the lowest table is 65cm.
  • The distance between the floor and the highest table is 72cm.
  • There is sufficient space for a wheelchair user to use the seating area.
  • The tables do contrast visually with the floor.
  • There is a self-service refreshment counter.
  • The height of the counter is 94cm.
  • There is a coffee machine, a water dispenser and a television.
  • There is not an entertainment or activity area for children.
  • There are 2 customer lounges, one at either end of the dealership.

Accessible Toilet(s) (Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the rear of the dealership.
    • This accessible toilet is approximately 19m (20yd 2ft) from the entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is poor.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 95cm (3ft 1in).
    • The contrast between the internal door and wall is good.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 75cm (2ft 6in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush, however it is not on the transfer side.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is fair.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the walls and floor is fair.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 77cm (2ft 6in).
    • The contrast between the toilet roll holder and the wall is fair.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 86cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 110cm (3ft 7in).
    • The contrast between the hand dryer and the wall is fair.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 78cm.

Standard Toilet(s)

  • Toilet Facilities View
    • The female and male toilets are located to the rear of the dealership.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 20m from the entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is poor.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 93cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are low to moderate.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the rear right of the showroom.
    • The stairs are approximately 28m from the entrance.
    • Signs indicating the location of the stairs are not available from the entrance.
    • There are manual, single doors which may be difficult to open to enter and exit the stairwell on the first floor.
    • The floors which are accessible by stairs are G, 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • The lighting levels at the steps are low to moderate.
  • Comments View
    • These stairs are for access to the purchased vehicle collection bays.
    • A staff member needs to be notified to use these stairs.
    • A staff member is required to be present to use these stairs.

Lift (Collection Bays)

  • There is a lift for public use.
  • The lift is located to the rear right of the dealership.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 46m (50yd 11in) from the entrance.
  • The lift is a standard lift.
  • A member of staff needs to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1.
  • There are manual, double doors which may be difficult to open to access the lift lobby on the first floor.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 91cm (2ft 12in).
  • The dimensions of the lift are 116cm x 156cm (3ft 10in x 5ft 1in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low to moderate.
  • Comments View
    • This lift is for access to the purchased vehicle collection bays.
    • A staff member is required to be present to use the lift.

First Floor Vehicle Collection Bays

  • There are 2 purchased vehicle collection bays on the first floor.
  • The nearest bay is accessed from the lift lobby through a manual single door.
  • The furthest bay is accessed from the lift lobby via the stock garage through an automatic double door.
  • Lighting in the bays is varied, and there is a bright video screen.
  • There is seating with armrests and a coffee table within the bays.
  • There is level access throughout.
  • A staff member must be attendance while in this area.

Lift (Corporate Showroom)

  • There is not a lift for public use.
  • The lift is located to the right after the entrance.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 30m (32yd 2ft) from the entrance.
  • The lift is a standard lift.
  • A member of staff needs to be notified for use of the lift.
  • A member of staff is required to operate the lift.
  • The floors which are accessible by this lift are G, 1, 2.
  • There are manual, single doors which may be difficult to open to access the lift lobby on the first floor.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 106cm x 150cm (3ft 6in x 4ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.