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Mercedes-Benz of Milton Keynes

Greyfriars Court, Kingston, Milton Keynes, Buckinghamshire, MK10 0BN

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Access Guide

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Dealership Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Mercedes-Benz of Milton Keynes branch page on their website (opens in a new tab).
  • There is a colleague trained in British Sign Language.
  • The dealership has access to a live BSL interpreter via video call.
  • The branch has no magnifying glass and no signature guide.
  • There is not a hearing assistance system.

Public Transport and Parking

  • There is not a bus stop within approximately 150m of the branch.
  • The nearest train station is Milton Keynes.
  • The dealership has its own car park.
  • The car park is located at the front of the branch.
  • The car park type is open air/surface.
  • Parking is free for all customers.
  • Parking spaces for Blue Badge holders do need to be booked in advance.
  • There are 2 Blue Badge parking bays.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated Blue Badge parking bay are 370cm x 570cm and all bays are the same size.
  • There is a hatched zone at the rear only.
  • The hatched zone is at least 120cm.
  • The nearest designated bay is 30m from the entrance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • Electric Vehicle Charging View
    • The electric vehicle charging point(s) is/are located to the right of the building.
    • There is/are 4 electric vehicle charging point(s).
    • The height of the electric vehicle charging point nozzle slot is 105cm.

Dealership Forecourt

  • The surfaces in the forecourt are even.
  • There are not marked walkways in the forecourt to make routes safer for customers.
  • There is step-free access in the forecourt.
  • There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
  • There is not room for wheelchair users to manoeuvre between cars in the forecourt.
  • Signage is clearly presented/easy to read.

Entrance

  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There are double automatic doors which open by sliding.
  • The width of the door opening is 127cm.
  • The second set of doors are double automatic doors which open by sliding.
  • The width of the door opening is 127cm.

Reception (Welcome)

  • The reception point is located ahead as you enter.
  • The reception point is approximately 3m (3yd 10in) from the entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 110cm.
  • There is not a low level counter at the recommended height for wheelchair users.
  • There is hard flooring and the flooring is shiny.

Reception (Parts)

  • The reception point is located at the rear of the showroom.
  • The reception point is approximately 35m (38yd 10in) from the entrance.
  • Clear signage for the reception area/desk is not visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 119cm.
  • There is not a low level counter at the recommended height for wheelchair users.
  • For writing and signing documents, there is sufficient space at the counter.
  • There is background noise which varies, depending on the time of day.
  • The counter is staffed.
  • There is low pile carpet in the reception area.
  • Reception View
    • There is flooring in the reception area which includes patterns or colours which could be confusing or look like steps or holes to some people.

Showroom

  • There is step-free access throughout the branch.
  • The majority of walkways are over 150cm wide.
  • There is room for wheelchair users to manoeuvre between cars in the showroom.
  • Display cars within the showroom are rarely moved.
  • Signage is clearly presented/easy to read.
  • There is hard flooring in the showroom.
  • There is flooring in the showroom which is shiny and could cause issues with glare or look slippery to some people.

Sales Desks

  • There are more than 10 sales desks, and the nearest one is approximately 2m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • The sales area has: chairs with armrests.
  • There are patterned backgrounds at some desks, windows, TVs and glazed screens or mirrors at some desks which could adversely affect the ability of someone to lip read.
  • The height of the desk(s) is 69cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • Some of the desks have clear space under them.

Customer Lounge (Ground Floor)

  • There is a customer lounge 5m from the entrance.
  • There is step-free access to the customer lounge.
  • There is hard flooring in this area.
  • There is background noise which varies, depending on the time of day.
  • There is not a red flashing fire alarm beacon within the lounge.
  • There is space for an assistance dog to rest within the lounge.
  • The customer lounge has: tables which are accessible to wheelchair users and armchairs.
  • The distance between the floor and the underside of the table is 71cm.
  • The surface height of the highest coffee table is 107cm.
  • The tables do contrast visually with the floor.
  • There is a self-service refreshment counter.
  • The height of the counter is 91cm.
  • There is a sink with lever type taps.
  • The tap is 140cm high.
  • There is a coffee machine and a water dispenser.

Toilet with Adaptations (Ground Floor - Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located at the rear of the ground floor Customer Lounge.
    • This accessible toilet is approximately 10m (10yd 2ft) from the entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is low.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 85cm (2ft 9in).
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 109cm x 155cm (3ft 7in x 5ft 1in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 74cm (2ft 5in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet has a backrest.
    • The toilet seat colour contrast is high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is high.
    • The lighting levels are moderate to good.
    • The contrast between the walls and floor is high.
  • Additional Fixtures and Fittings View
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary disposal units.
    • There is not a/are not coat hook(s).
    • There is not a mirror.
    • There is not a shelf within the accessible toilet.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The wash basin tap type is sensor.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 110cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is low.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are located ahead as you enter.
    • The stairs are approximately 5m from the entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G,1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The steps do have open risers.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are moderate to good.

Lift

  • There is a lift for public use.
  • The lift is located at the rear of the ground floor Customer Lounge.
  • The lift is approximately 11m (12yd 1in) from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G,1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The clear door width is 81cm (2ft 8in).
  • The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.

Customer Lounge (First Floor)

  • There is a customer lounge 1m from the lift.
  • There is step-free access to the customer lounge, via lift.
  • There is hard flooring in this area.
  • There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • There is background noise which varies, depending on the time of day.
  • There is not a red flashing fire alarm beacon within the lounge.
  • There is space for an assistance dog to rest within the lounge.
  • The customer lounge has: sofas, armchairs and tables which are accessible to wheelchair users.
  • The distance between the floor and the underside of the table is 71cm.
  • The surface height of the lowest table is 46cm.
  • The tables do not contrast visually with the floor.
  • There is a staffed coffee bar.
  • The height of the counter is 90cm.
  • The counter does not have a clear knee recess.
  • There is a television.
  • There is not an entertainment or activity area for children.

Standard Toilet(s) (First Floor)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located to the left after you exit the lift.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 7m from the lift.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 86cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.