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Summary

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• Services Available View
  • The following Tesco services are available at this store; Tesco Collect+ services.
  • In this store these services are available; Costa Coffee Express and National/Health Lottery.
  • Please click here for the opening times and more specific information on the services available within the store (new tab).

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Getting Here

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• Parking View
  • The store does not have its own parking facilities.
  • The store is located to the west of Aberdeen city centre, on the A9013 Holburn Street. There is on-street pay and display parking in Holburn Street with a 3 hour maximum stay. Parking for Blue Badge holders is free. There is a pay and display car park on Fonthill Road with a 3 hour maximum stay.
• By Bus View
  • There is a bus stop within 150 metres of the store entrance.
  • Buses stop on Holburn Street at the Nellfield Place stops. The bus stops are served by First Bus routes 1, 2, 18, 172 and Stagecoach bus routes 7, 7B, X7 and 62 (southbound). For more information on First Bus services in the Aberdeen area please click here (opens new tab) For more information on Stagecoach bus services please click here (opens new tab).
• By Train View
  • The nearest train station is Aberdeen.
  • Aberdeen train station is located on Guild Street in Aberdeen city centre, next to the Union Square shopping centre, 1.4km (0.9 miles) east of the store. Aberdeen station is a Category A station. There is step-free access to the station and to all platforms. The Passenger Assist meeting point is at the automatic gates. There is an accessible booking counter, accessible ticket machines and a ramp available for train access.
  • For more information on services and facilities at Aberdeen Station please click here (opens new tab).
  • For more information on local and national train services to Aberdeen Station please click here (opens new tab).

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Public Parking

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• On Street Standard Parking View
  • Standard on street parking is available.
  • The standard on street parking is located on Holburn Street.
  • The parking is Pay and Display and located outside the shop. Parking is free for Blue Badge holders.
• Public Car Park View
  • There is a car park for public use within approximately 200m (219yd).
  • The public car park is located on Fonthill Road.
  • The name of the car park is Fonthill Car Park.
  • There is a/are Blue Badge parking bay(s) available within the car park.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).

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Getting Help and Assistance

• There is a colleague available for help and assistance.
• For help and assistance please go to the Customer Service checkouts desk on the left as you enter, or ask a member of staff.
• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is a seat/chair available within the store.
• There is a defibrillator in store.
• There is not a water bowl available for assistance dogs.
• There is a Tesco Collect+ service in the store.
• Tesco Collect+ services for customers are located at the Customer Services counter.
• There is not a portable hearing assistance system.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The defibrillator is located on the left as you enter the store, to the left of the Customer Service checkouts desk. Shopping trolleys are not available. Standard wired and wheeled baskets are available to the left as you enter the store.

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Approach

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• Approach View
  • The surface of the approach is stone/concrete tiles and block paving.
  • The approach surface is uneven in places.
  • There are bollards on the approach.
  • The height of the bollard(s) is 100cm.
  • The bollards have a visual identification band.
  • The minimum width between the bollards is 142cm.
  • There is step-free access on the approach.
  • There is a slope with a very easy incline.

You are on Entrance (Store Entrance). Skip to the next section.

Entrance (Store Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the store on Holburn Street.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'TESCO express'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 101cm.
  • There are security pillars at the entrance doors.
  • The barriers do contrast visually with the flooring.
  • The minimum width between the security pillars is 136cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are not 150cm+.
  • The minimum aisle width is 95cm.
  • Aisles widths are reduced by product stands, promotions, and bins. There are marked narrow columns that reduce the width in the central aisle.
  • The lighting levels are moderate to good.
  • Resting/seating areas are not available in this store.
  • A seat can be made available if required.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is consistent throughout the store.
  • Dementia friendly signage is not provided.

You are on Checkouts (Customer Service Checkouts). Skip to the next section.

Checkouts (Customer Service Checkouts)

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• Checkout Area View
  • The checkout(s) is/are located on the left as you enter on the left hand side.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are not clearly signed.
  • The lighting levels at the checkout(s) are moderate to good.
  • There is a/are staffed checkout(s) and self-service checkout(s).
• Staffed Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The staffed checkout(s) is not/are not placed in front of a plain background.
  • The height of the staffed checkout(s) is/are 91cm.
  • There is a lowered section at the staffed checkout(s).
  • The height of the lowered section at the staffed checkout(s) is 71cm.
  • There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
  • The chip & pin card machines are accessible from the staffed checkout(s).
  • There is a/are hearing assistance system(s) at the staffed checkout(s).
  • The following staffed checkout(s) have a hearing assistance system; both checkouts 1 and 2.
  • The type of system is a fixed loop.
  • The hearing assistance system(s) is/are signed.
  • Colleagues are trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were not tested at the time of the survey.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 110cm and 160cm.
  • The chip & pin card machines are not accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
  • The self-service checkouts are card / contactless payment only.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.