Access Guide
Summary
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Services Available
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- The following Tesco services are available at this store; F&F Clothing, electric vehicle charging points and a petrol station.
- In this store these services are available; photo services, National/Health Lottery, Coin Exchange and Photobooths.
- For detailed information on the petrol station please click here (new tab).
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Facilities Available
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- The following facilities are available at this store; an accessible toilet, standard toilets and baby changing facilities.
Getting Here
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By Bus
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- There is not a bus stop within 150 metres of the store entrance.
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By Train
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- The nearest train station is Llanhilleth.
- For more information on for train services and time tables please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- For assistance go to the customer service counter.
- This store is part of the Sunflower Lanyard Scheme.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (large), standard (shallow) and wheelchair attachable.
- There is not a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Parking
- The store does have its own parking facilities.
- The car park is located at the front of the store.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
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Parking
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- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked and signposted.
- There is/are 5 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 470cm.
- The Blue Badge parking bays have a marked zone to both sides and rear.
- The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
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Paying
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- Parking is free for up to 3 hours.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment term signs do make it clear if parking charges apply to Blue Badge holders.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The entrance is clearly visible from the car park.
- Pedestrian walkways are available in the car park.
- The surface on the approach to the entrance(s) is tarmac and block paving.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Electric Vehicle Charging Points
- There is a/are electric vehicle charging point(s) available.
- The provider of the charging point(s) is Podpoint.
- Medium charging is available.
- The electric vehicle charging point(s) is/are located to the right hand side of the car park at the end of the store.
- Colleagues are able to provide assistance with the electric vehicle charging points.
- For assistance go to the customer service counter.
- There is/are 4 electric vehicle charging point(s).
- The electric vehicle charging bay(s) is/are clearly marked and signposted.
- The dimensions of the electric vehicle charging bay(s) surveyed are 230cm x 470cm.
- The charging point(s) is/are located to the front as you approach the bay(s).
- The height of the electric vehicle charging point controls/screen is 100cm.
- The height of the electric vehicle charging point nozzle slot is 100cm.
- An app is required to use the charging point(s).
- Parking charges apply after a limited time.
- Charging for all users is limited to 3 hours.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment for charging is made via an app/online.
- There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.
Approach
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Approach
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- The surface of the approach is tarmac and block paving.
- There are bollards on the approach.
- The height of the bollard(s) is 108cm.
- The bollards have a visual identification band.
- The minimum width between the bollards is 135cm.
- There is step-free access on the approach.
ATM(s)
- The ATM(s) is/are located to the left of the main entrance.
- The ATM(s) is/are 21m from the main entrance.
- There are bollards on the approach to the ATM(s).
- The height of the bollard(s) is 108cm.
- The bollards have a visual identification band.
- The minimum width between the bollards is 135cm.
- The height of the ATM(s) controls/screens is 140cm.
- There is not a lowered ATM available.
Entrance (Entrance/Exit)
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Entrance
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- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Tesco'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 290cm.
- There are security pillars at the entrance doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 145cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitisers range between 92cm and 130cm.
- The entrance is divided by product bins and barriers to form an entrance/ exit at the same point.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 100cm.
- Some of the aisle are obstructed by product bins and structural columns.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There are mats in aisles that might be perceived as holes.
- The lighting levels are good.
- Resting/seating areas are available in this store.
- Resting/seating areas are located seating is located to the left beyond the entrance.
- There is bench seating and single seats without armrests.
- Background music is played at all times.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
Counter
- The counter is located beyond the entrance to the left.
- The counter is approximately 7m from the main entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 100cm.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 76cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is a clear knee recess beneath the lowered section of the counter.
- The counter is staffed.
- Clipboards can be provided to anyone who is unable to use the counter.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 10/11/2021.
- The hearing assistance system was working at the time of testing.
F&F Clothing
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F&F Clothing
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- F&F Clothing is located beyond the entrance to the far left hand side of the store.
- F&F Clothing is approximately 38m from the main entrance.
- Clear signage for F&F Clothing is not visible from the entrance.
- There is step-free access to F&F Clothing.
- There is a clear unobstructed route to F&F Clothing.
- F&F Clothing is not clearly signed.
- The majority of aisle widths are 150cm+.
- There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are good.
- Resting/seating areas are not available in this area.
- A seat can be made available if required.
- Background music is played at all times.
Checkouts
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Checkout Area
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- The checkout(s) is/are located beyond the entrance to the left.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s), basket only checkout(s) and self-service checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is/are placed in front of a plain background.
- The height of the staffed checkout(s) is/are 92cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; checkouts 3, 4, and 5.
- The type of system is a fixed loop.
- Some of the hearing assistance systems are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); checkout 3.
- The hearing assistance system(s) was/were tested on 10/11/2021.
- The hearing assistance system(s) was/were working at the time of testing.
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Basket Only Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
- The basket only checkout(s) is/are placed in front of a plain background.
- The height of the basket only checkout(s) is/are 92cm.
- There is a lowered section at the basket only checkout(s).
- The height of the lowered section at the basket only checkout(s) is 72cm.
- There is not a clear knee recess beneath the lowered section of the basket only checkout(s).
- The chip & pin card machines are accessible from the basket only checkout(s).
- There is not a/are not hearing assistance system(s) at the basket only checkout(s).
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 64cm and 140cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
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Scan as you Shop
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- The controls/screen heights for the self-service checkout(s) vary between 64cm and 140cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Parent and Baby Room
- There is a parent and baby room.
- The parent and baby room is located beyond the entrance to the right.
- The parent and baby room is approximately 27m from the main entrance.
- There is step-free access into the parent and baby room.
- A colleague does not need to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table is 84cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 74cm.
- The wash basin tap type is sensor.
- There is/are not chair(s) in the parent and baby room.
- There is not a toilet in the parent and baby room.
- There is not a flashing fire alarm beacon within the room.
- The lighting levels are good.
Accessible Toilet(s) (Left Side Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located beyond the entrance to the right.
- This accessible toilet is approximately 29m (31yd 2ft) from the main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 96cm (3ft 2in).
- The contrast between the internal door and wall is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is good.
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Toilet Features
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- The dimensions of the accessible toilet are 150cm x 174cm (4ft 11in x 5ft 9in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 81cm (2ft 8in).
- The transfer space is obstructed by a waste disposal bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a sensor flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the right.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the walls and floor is good.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and nappy/incontinence items bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 150cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 48cm.
- The shelf is not located where it is reachable.
- The toilet has a wall which acts as a backrest.
- The toilet seat colour contrast is good.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 92cm (3ft).
- The contrast between the toilet roll holder and the wall is poor.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm (2ft 4in).
- There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
- The wash basin tap type is sensor.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 90cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 88cm (2ft 11in).
- The contrast between the hand dryer and the wall is good.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female and male toilets are located to the right beyond the entrance.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 28m from the main entrance.
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 86cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are good.