Access Guide
Summary
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Services Available
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- In this store these services are available; National/Health Lottery and Costa Coffee Express.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store has its own parking facilities.
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By Bus
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- There is not a bus stop within 150 metres of the store entrance.
- The nearest bus stop is 161 metres away on Red House Lane with direct links to Walsall.
- For more information on National Express please click here (opens new tab).
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By Train
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- The nearest train station is Walsall Railway Station.
- Walsall is 3.3 miles from the store with direct links to Coventry, Birmingham New Street, Rugeley Trent Valley and Wolverhampton.
- For more information on Walsall Railway Station please click here (opens new tab).
- For more information on National Rail please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- For help and assistance please go to the checkouts or approach a colleague around the store.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is a colleague trained in British Sign Language.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (shallow).
- There is a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is a staff member trained to sign language level 3 and is currently available 3 days a week (Tuesday, Wednesday and Thursday).
- There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- The designated place of safety is the colleague room which is located at the rear of the store, if you require access approach a member of staff.
- The defibrillator is located in the warehouse which is at the rear of the store.
Parking
- The store does have its own parking facilities.
- The car park is located off Paddock Lane.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
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Parking
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- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked and signposted.
- There is/are 1 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 465cm.
- The Blue Badge parking bays have a marked zone to both sides and rear.
- The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
- There are bollards directly in front of the Blue Badge Bay which are 91cm high. The Blue Badge Bay sign is directly in front of the Bay between 2 bollards. There is a trolley rack in front of the Blue Badge Bay which is 100cm and located behind the bollards and sign.
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Paying
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- Parking is free for up to 30 minutes.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are uneven surfaces.
- The entrance is clearly visible from the car park.
- Pedestrian walkways are not available in the car park.
- The surface on the approach to the entrance(s) is tarmac.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Approach
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Approach
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- The surface of the approach is tarmac.
- The approach surface is uneven in places.
- There are bollards on the approach.
- The height of the bollard(s) is 88cm.
- The bollards have a visual identification band.
- The minimum width between the bollards is 127cm.
- There is step-free access on the approach.
- There is a slope with a very easy incline.
ATM(s)
- The ATM(s) is/are located to the right of the entrance.
- The ATM(s) is/are 5m from the entrance.
- There are bollards on the approach to the ATM(s).
- The height of the bollard(s) is 97cm.
- The bollards have a visual identification band.
- The minimum width between the bollards is 106cm.
- The controls/screen heights vary between 91cm and 123cm.
- There is not a lowered ATM available.
- There is a bin located to the right of the ATM.
Entrance
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Entrance
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- This information is for the entrance located off Paddock Lane.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO express'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width but one door is locked.
- The door(s) is/are permanently held open.
- The width of the door opening is 87cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 158cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There are security pillars at the entrance doors.
- The security pillars do not contrast visually with the flooring.
- The minimum width between the security pillars is 162cm.
- There are bollards and a COVID awareness sign directly in front of the entrance. There is a bin to the left of the entrance.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 120cm.
- There is a slope with a very easy incline.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 115cm.
- Some aisles are obstructed by product bins.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- There is no background music played.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located to the right of the checkouts.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are moderate to good.
- There is a/are self-service checkout(s) and staffed checkout(s).
- There are 3 staffed checkouts and 2 card only self-service tills. There is a barrier at the checkouts which is 100cm high and product displays on the approach to the checkouts with a minimum width of 88cm between them. There is a minimum width of 120cm between the barrier and the moveable COVID screens.
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 91cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 70cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; Till 1 and 2.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are not trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); Till 1 and 2.
- The hearing assistance system(s) was/were tested on 02/09/2021.
- The hearing assistance system(s) was/were working at the time of testing.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 113cm and 136cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.