Access Guide
Overview
- About View
-
Parking and Public Transport
View
- The venue does not have its own car park.
- There is not a public car park nearby.
- There is on-street Blue Badge Bay parking and on-street standard parking.
- The nearest train station is Navigation Road.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
-
Getting In and Around
View
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include pillars, permanent physical obstructions and moveable physical obstructions.
- There are no toilet facilities.
-
Checkouts
View
- Staffed checkouts available include: payment counters.
- Self-service checkouts available include touchscreens for: trolley or basket (combined) shops.
- Assistance is available at the self-serve checkouts.
- A customer service counter is not available.
-
Getting Help and Assistance
View
- Seating is not available.
- Hearing assistance systems are available.
- There is a fixed hearing assistance system.
- There is not a water bowl available for assistance dogs.
Parking
-
Public Parking
View
- On-street designated Blue Badge parking and standard parking is available.
- The on-street designated Blue Badge parking bays are located on Merefield Road, to the left of the store.
- The Blue Badge bays are clearly marked.
Entrance
- This entrance is located at the front of the store.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is ramped and stepped access at the entrance.
- The ramp bypasses the steps.
- The ramp has a steep gradient.
- There are level resting areas along the ramp.
- The ramp is over 150cm wide.
- There is a handrail that switches sides.
- There are 5 steps as you enter.
- There are handrails on both sides.
- The handrails are easy to grip.
- The handrails do not cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The steps are unmarked.
- The height of the steps is not between 15cm and 18cm.
- The height of the highest step is 14cm.
- The depth of the steps is between 30cm-45cm.
- There is a single manual door.
- The door opens away from you.
- The width of the opening is 93cm.
- The door has a low colour contrast.
- There are security barriers at the entrance.
Supermarket
- There is step-free level access throughout all areas.
- The majority of main aisle widths are between 150cm - 180cm.
- Aisles did have obstructions at the time of the survey, these included: product bins, product displays, pillars and additional stock.
- Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and sliding top cabinets.
- Some flooring is shiny.
- There is background noise.
- Lighting levels were even at the time of the survey.
Counter (Post Office)
- The counter is located ahead from the entrance on the left of the store.
- The distance from the entrance is 7m.
- The most accessible route to the counter has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access to the counter.
- The height of the counter is 107cm.
- There is not a lowered section at the counter.
- The counter has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 110cm.
- The payment machine is portable.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There is background noise in this area.
- Some flooring is shiny.
- Lighting levels were even at the time of the survey.
Staffed Checkouts
- The staffed checkout area is located ahead from the entrance on the left side of the store.
- The store has a payment counter.
- There is step-free level access to the staffed checkout area.
-
Payment Counter
View
- The payment counter is located ahead from the entrance on the left side of the store.
- Signage is not provided for the counter.
- The height of the counter is 89cm.
- There is not a lowered section at the counter.
- The counter has screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 122cm.
- The payment machine is portable.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Lighting levels were even at the time of the survey.
Self-Service Checkouts
- The self-service checkout area is located ahead from the entrance.
- There is step-free level access to the self-service checkout area.
- The store has self-service touchscreens for basket and trolley combined shops.
- Lowered self-service touchscreens are not available.
-
Standard Touchscreens
View
- The self-service checkout surveyed was a basket and trolley shop touchscreen.
- The height of the touchscreen display ranges from 125cm to 147cm from the floor.
- The touchscreen has the following accessibility aids: a screen reader and a Call for Assistance button.
- The height of the scanner is 115cm.
- The height of the loading area is 66cm.
- The height of the packing area is 66cm.
- The card payment machine is at a height of 115cm.
- The payment machine is portable.
- Assistance is available at the self-serve checkouts.
ATMs (Internal)
- There is one ATM.
- The ATM is located ahead from the entrance then on the left after the Post Office counter.
- The ATM is clearly signed.
- There is not a Talking ATM.
- Headphones for the ATM cannot be provided.
- This is a cash withdrawal ATM.
- The height of the ATM features vary between 77cm and 120cm.
