Access Guide
Summary
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Services Available
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- The following Tesco services are available at this store; Scan as you Shop, Tesco Grocery Click+Collect services, F&F Clothing, Tesco Mobile shop, a café and travel money.
- In this store these services are available; a pharmacy, Timpson's, Vision Express, National/Health Lottery, Coin Exchange, Max Spielmann and Photobooths.
- For detailed information on the petrol station please click here (new tab).
- Please click here for the opening times and more specific information on the services available within the store (new tab).
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Facilities Available
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- The following facilities are available at this store; an accessible toilet, standard toilets and baby changing facilities.
Getting Here
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Parking
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- The store has its own parking facilities.
- Additional parking is not available at the petrol station.
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By Bus
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- There is not a bus stop within 150 metres of the store entrance.
- The nearest bus stop is approximately 160 metres away on Askham Bar with direct links to Askham Bar Park and Ride.
- For more information on York and Country Bus journey planner please click here (opens new tab).
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By Train
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- The nearest train station is York.
- York Station is approximately 2.3 miles away with direct links to Newcastle, Aberdeen and London Kings Cross.
- For more information on timetables and ticket prices please click here (opens new tab).
- For more information on York Station please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- To get assistance please speak to a colleague at the customer service counter.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is a colleague trained in British Sign Language.
- There is a/are wheelchair(s) and mobility/electric scooter(s) with large basket(s) attached available to borrow.
- To obtain mobility aids please contact Customer Services.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat, wheelchair attachable, adapted with padded seat and adapted with padded seat/headrest.
- There is not a water bowl available for assistance dogs.
- There is a Tesco Grocery Click+Collect service in the store.
- Customers can obtain online Tesco Grocery Click+Collect items from the car park collection station.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
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Comments
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- Wire baskets are also available.
Parking
- The store does have its own parking facilities.
- The car park is located off Tadcaster Road.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
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Parking
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- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked and signposted.
- There is/are 33 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 225cm x 455cm.
- The Blue Badge parking bays have a marked zone to both sides but not at the rear.
- The marked zones around the Blue Badge parking bays have not got at least the recommended width of 120cm.
- The marked zones at the sides are 110cm wide.
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Paying
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- Parking is free for up to 3 hours.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The entrance is clearly visible from the car park.
- Pedestrian walkways are available in the car park.
- The surface on the approach to the entrance(s) is tarmac and block paving.
- There is a pedestrian crossing between the designated Blue Badge parking bays and the entrance.
- The pedestrian crossing is level (flush) with the Blue Badge parking bays and is level with the approach to the entrance(s).
- The pedestrian crossing has tactile paving on both sides.
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Drop-off Point(s)
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- There is a/are clearly marked drop-off point(s).
- The drop-off point(s) is/are located in front of the store.
- The route from the drop-off point(s) to the entrance is accessible to a wheelchair user unaided.
ATM(s)
- The ATM(s) is/are located round to the right hand side of the store.
- The ATM(s) is/are 26m from the entrance.
- There are bollards on the approach to the ATM(s).
- The height of the bollard(s) is 113cm.
- The bollards have a visual identification band.
- The minimum width between the bollards is 107cm.
- The controls/screen heights vary between 88cm and 115cm.
- There is not a lowered ATM available.
Approach (Entrance)
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Approach
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- The surface of the approach is tarmac and block paving.
- There are bollards on the approach.
- The height of the bollard(s) is 100cm.
- The bollards have a visual identification band.
- The minimum width between the bollards is 110cm.
- There is step-free access on the approach.
Approach (Tadcaster Road to Store)
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Approach
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- The surface of the approach is stone/concrete tiles.
- There are bollards on the approach.
- The height of the bollard(s) is 101cm.
- The bollards have a visual identification band.
- The minimum width between the bollards is 307cm.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a steep gradient and has handrails on both sides.
- There is a level landing at the top of the ramp/slope.
- The ramp has resting areas.
- The ramp is 40 metres long with resting areas every 10 metres.
Entrance
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Entrance
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- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO extra'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 135cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 195cm.
- There are identical sets of doors at either side of the entrance foyer.
- There are security pillars at the entrance doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 195cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 90cm.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- There are product bins and structural pillars in some of the aisles which may cause an obstruction.
- There is some flooring in which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Resting/seating areas are available in this store.
- Resting/seating areas are located in the cafe, pharmacy and F&F clothing.
- There is a mixture of seating with and without armrests.
- Background music is played at all times.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is not consistent throughout the store.
- Dementia friendly signage is not provided.
Pharmacy
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Pharmacy Area
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- The Pharmacy is located ahead and to the rear of the store.
- The Pharmacy is approximately 45m from the entrance.
- Clear signage for the Pharmacy is not visible from the entrance.
- There is step-free access to the Pharmacy.
- There is a clear unobstructed route to the Pharmacy.
- The Pharmacy is clearly signed.
- There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Resting/seating areas are available in this area.
- There are seats with armrests on both sides.
- Background music is played at all times.
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Counter
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- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 101cm.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 80cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is not a clear knee recess beneath the lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 03/11/2021.
- The hearing assistance system was working at the time of testing.
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Consultation Room(s)
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- The pharmacy has 1 consultation room(s) available.
- The consultation room is 3m from the pharmacy counter.
- The consultation room is clearly signed.
- There is a clear unobstructed route to the consultation room.
- There is a/are door(s) leading into the consultation room.
- There is written signage on or near the door.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The clear door width is 90cm.
- There is not room for a wheelchair user to manoeuvre within the consultation room.
- There are seats with armrests on both sides.
- Lighting levels are good.
- The consultation room is fully enclosed.
Café (The Cafe)
- The following information is for the café.
- The café is located on the right after you enter the store.
- There is step-free access to the café.
- Tables cannot be booked in advance.
- There is a counter where food and drink can be ordered.
- Colleagues can bring food and/or drinks to tables.
- Menu types include; written wall menus and menu boards.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Colleagues can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
- The height of the counter is 106cm.
- There is a moveable card machine available for payment.
- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The height between the floor and the underside of the lowest dining table is 69cm.
- The distance between the floor and the underside of the highest dining table is 73cm.
- The standard height for the underside of dining tables is 73cm.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There are also armchairs, booths and bench seats.
- The type of flooring in this area is tiles.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are moderate to good.
Checkouts
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Checkout Area
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- The checkout(s) is/are located on the left after you enter the store.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s) and self-service checkout(s).
- There are 21 staffed checkouts, 10 self-service checkouts and 8 Scan as you Shop checkouts.
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 95cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; the third staffed checkout from the left.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance system(s) was/were tested on 03/11/2021.
- The hearing assistance system(s) was/were working at the time of testing.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 60cm and 125cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
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Scan as you Shop
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- The controls/screen heights for the self-service checkout(s) vary between 60cm and 125cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
- The Scan as you Shop checkouts are card only.
Counter (Customer Service)
- The counter is located on the right after you enter the store.
- The counter is approximately 7m from the entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is not clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 102cm.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 76cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is a clear knee recess beneath the lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 03/11/2021.
- The hearing assistance system was working at the time of testing.
Toilet with Adaptations (Right Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located on the right after you enter the store.
- This accessible toilet is approximately 25m (27yd 1ft) from the entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from Customer Service.
- There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 80cm (2ft 7in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is high.
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Toilet Features
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- The dimensions of the accessible toilet are 147cm x 229cm (4ft 10in x 7ft 6in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 88cm (2ft 11in).
- The transfer space is obstructed by a waste disposal bin.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a sensor flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the left.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is high.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and nappy/incontinence items bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 50cm.
- The shelf is not located where it is reachable.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 85cm (2ft 9in).
- The contrast between the toilet roll holder and the wall is low.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 65cm (2ft 2in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is sensor.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 82cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is poor.
Standard Toilet(s)
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Toilet Facilities
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- The female and male toilets are located on the right after you enter the store.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 28m from the entrance.
- There is pictorial signage on or near the toilet door.
- It was not possible to access the male toilet.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 114cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are good.
- There are automatic wash/dry basins in the toilets.
Parent and Baby Room
- There is a parent and baby room.
- The parent and baby room is located on the right after you enter the store.
- The parent and baby room is approximately 26m from the entrance.
- There is step-free access into the parent and baby room.
- A colleague does not need to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table is 85cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 74cm.
- The wash basin tap type is sensor.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is a toilet in the parent and baby room.
- There is not a flashing fire alarm beacon within the room.
- The lighting levels are good.
Escalator(s) / Travelator(s)
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Travelator(s)
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- Travelators can be used to access other floors.
- The travelator(s) is/are located ahead as you enter the store.
- The travelator(s) is/are clearly visible from the entrance.
- The travelators go both up and down.
- The floors which are accessible by travelator(s) are G, 1.
- The foot and head of the travelator(s) are clearly marked.
- The lighting levels at the travelator(s) are good.
Lift
- There is a lift for public use.
- The lift is located on the right after you enter the store.
- The lift is clearly visible from the entrance.
- The lift is approximately 15m (16yd 1ft) from the entrance.
- The lift is a standard lift.
- A colleague does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, 1.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do not contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is low.
- The colour contrast between the external lift control plate and the wall is low.
- The clear door width is 100cm (3ft 3in).
- The dimensions of the lift are 105cm x 218cm (3ft 5in x 7ft 2in).
- There are separate entry and exit doors in the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
F&F Clothing
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F&F Clothing
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- F&F Clothing is located on the first floor.
- F&F Clothing is approximately 1m from the lift.
- Clear signage for F&F Clothing is visible from the lift.
- There is step-free access to F&F Clothing.
- There is a clear unobstructed route to F&F Clothing.
- F&F Clothing is clearly signed.
- The majority of aisle widths are 150cm+.
- There are clothing racks in some of the aisles which may cause an obstruction.
- There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are good.
- Resting/seating areas are available in this area.
- There is bench seating only.
- Background music is played at all times.
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Counter
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- There are no payment counters in this area of the store. Please pay for any items at one of the main checkouts.
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Standard Fitting Room(s)
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- There is/are 1 standard fitting room(s) within the store.
- The fitting room(s) is/are clearly signed.
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Comments
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- The fitting rooms were closed at the time of survey (03/11/2021).
Tesco Mobile
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Tesco Mobile Area
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- Tesco Mobile is located on the first floor.
- Tesco Mobile is approximately 32m from the lift.
- Clear signage for Tesco Mobile is visible from the lift.
- There is step-free access to Tesco Mobile.
- There is not a clear unobstructed route to Tesco Mobile.
- Tesco Mobile is clearly signed.
- There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Resting/seating areas are available in this area.
- The seats do not have armrests.
- Background music is played at all times.
- Lighting levels are good.
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Counter
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- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 102cm.
- There is not sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is not a hearing assistance system at the counter.
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Consultation Desk(s)
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- Tesco Mobile has 4 consultation desk(s) available.
- The consultation desk surveyed is 1m from the counter.
- There is a clear unobstructed route to the consultation desk(s).
- There is room for a wheelchair user to manoeuvre.
- The distance between the floor and the underside of the desk(s) is 71cm.
- There is sufficient space to write or sign documents on the desk(s).
- The seats do not have armrests.