Access Guide
Overview
- About View
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Parking and Public Transport
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- The venue does not have its own car park.
- There is not a public car park nearby.
- There is on-street standard parking.
- The nearest train station is London Marylebone.
- This station has step-free access.
- The nearest underground station is Marble Arch.
- This underground station does not have step-free access.
- The nearest bus station is York Street.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access via lift at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is 1 other entrance.
- There is step-free level access at the other entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include pillars and moveable physical obstructions.
- There are no toilet facilities.
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Checkouts
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- Staffed checkouts available include: payment counters.
- Self-service checkouts available include touchscreens for: basket shops.
- Assistance is available at the self-serve checkouts.
- A customer service counter is not available.
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Getting Help and Assistance
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- Seating is not available.
- There is a fixed hearing assistance system.
- There is not a water bowl available for assistance dogs.
Parking
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Public Parking
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- On-street standard parking is available.
- The on-street standard parking is located on Dorset Street.
Entrance
- This entrance is located off Baker Street, at the front of the store.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is a single automatic door.
- The door opens by sliding.
- The width of the opening is 123cm.
- The door has a low colour contrast.
- There is step-free level access via lift as you enter.
- The lift bypasses the steps.
- There are 2 steps as you enter.
- There are handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is not between 30cm-45cm.
Lift
- The lift surveyed is located at the front of the store, as you enter.
- The distance from the store entrance is 2m.
- The most accessible route to the lift has a steep ramp.
- There are no doors to open along the most accessible route.
- This lift is a platform lift.
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Platform Lift
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- The raised section of the ground floor can be accessed by this lift.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The weight limit for the lift is 300kg.
- The internal dimensions of the lift are 86cm (width) x 145cm (depth).
- The internal lift control buttons have tactile markings.
- The control buttons have a low colour contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- The button needs to be pressed constantly when in use.
- The lift is slow moving.
Supermarket
- There is step-free level access throughout all areas.
- The majority of main aisle widths are between 150cm - 180cm.
- The majority of product aisle widths are between 120cm - 150cm.
- Some aisles did have obstructions at the time of the survey, these included: product bins, product displays, pillars and additional stock.
- Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets, sliding door display cabinets, sliding top cabinets and open top cabinets.
- Some flooring is shiny and patterned.
- There is background noise which varies depending on the time of day.
- There is product and overhead signage.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signage is consistent throughout.
- Lighting levels vary due to the use of large glazed walls.
Staffed Checkouts
- The staffed checkout area is located to the right, as you enter from the main entrance.
- The store has a payment counter.
- There is step-free level access to the staffed checkout area.
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Payment Counter
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- The payment counter is located to the right, as you enter from the main entrance.
- Signage is not provided for the counter.
- The height of the counter is 71cm.
- There is not a lowered section at the counter.
- The counter has screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 105cm.
- The payment machine is at a fixed height.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Lighting levels vary due to the use of large glazed walls.
Self-Service Checkouts
- The self-service checkout area is located to the right, as you enter from the main entrance.
- There is step-free level access to the self-service checkout area.
- The store has self-service touchscreens for basket shops.
- Lowered self-service touchscreens are available.
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Lowered Touchscreens
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- Lowered self-service touchscreens are available for basket shops.
- The height of the lowered touchscreen display ranges from 110cm to 128cm from the floor.
- The lowered touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
- The height of the scanner is 96cm.
- The height of the loading area is 44cm.
- The height of the packing area is 44cm.
- The card payment machine is at a height of 96cm.
- The payment machine is at a fixed height.
- Assistance is available at the lowered self-service touchscreen.
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Standard Touchscreens
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- The self-service checkout surveyed was a basket shop touchscreen.
- The height of the touchscreen display ranges from 136cm to 155cm from the floor.
- The touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
- The height of the scanner is 124cm.
- The height of the loading area is 70cm.
- The height of the packing area is 70cm.
- The card payment machine is at a height of 124cm.
- The payment machine is at a fixed height.
- Assistance is available at the self-serve checkouts.
