You are on Summary. Skip to the next section.

Summary

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• Services Available View
  • In this store these services are available; Costa Coffee Express and National/Health Lottery.
  • Please click here for the opening times and more specific information on the services available within the store (new tab).

You are on Getting Here. Skip to the next section.

Getting Here

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• Parking View
  • The store does not have its own parking facilities.
• By Bus View
  • There is a bus stop within 150 metres of the store entrance.
  • Bus stops are located on Barrack Road. The nearest bus stop is approx. 80m away.
  • For more information on Stagecoach Buses please click here (opens new tab).
• By Train View
  • The nearest train station is Newcastle.
  • Newcastle Railway Station is approx. half a mile away.
  • For more information on Northern please click here (opens new tab).
  • For more information on Newcastle Railway Station please click here (opens new tab).
• By Metro View
  • The nearest Metro station ishttps://www.nexus.org.uk/metro/timetables-and-stations/st-james
  • St. James Metro Station is approx. 200m away.
  • For more information please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• Any colleague can be approached for assistance. The checkouts are located to the right as you enter the store.
• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is a seat/chair available within the store.
• There is a defibrillator in store.
• The types of trolley available at this store include; standard (shallow).
• There is not a water bowl available for assistance dogs.
• There is not a Tesco Grocery Click+Collect service in the store.
• There is not a Tesco Collect+ service in the store.
• There is not a portable hearing assistance system.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

You are on Public Parking. Skip to the next section.

Public Parking

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• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on Pitt Street.
  • The dimensions of the on street Blue Badge parking bay(s) surveyed are 210cm x 700cm (6ft 11in x 22ft 12in).
  • There are not parking charges for the on street Blue Badge parking bay(s).
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
• On Street Standard Parking View
  • Standard on street parking is available.
  • The standard on street parking is located on Pitt Street.
• Public Car Park View
  • There is not a car park for public use within approximately 200m (219yd).
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is stone/concrete tiles and block paving.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • There is a/are step(s) on the approach.
  • There is/are 2 clearly marked step(s), with no handrails.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are to the left as you face the store in front of the adjacent building. As the 2 steps follow the slope upwards towards the store there is only 1 step which becomes shallower, as shown in photograph 2.

You are on Entrance. Skip to the next section.

Entrance

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• Entrance View
  • This information is for the entrance located at the front of the store.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'TESCO express'.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.
  • There are security pillars at the entrance doors.
  • The security pillars do contrast visually with the flooring.
  • The minimum width between the security pillars is 148cm.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 120cm.
• Ramp/Slope View
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The slope is steep in front of and to the left of the entrance, but is slight if coming from the right.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are not 150cm+.
  • The minimum aisle width is 130cm.
  • The lighting levels are good.
  • Resting/seating areas are not available in this store.
  • A seat can be made available if required.
  • Background music is played at all times, the volume can be adjusted if requested.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is consistent throughout the store.
  • Dementia friendly signage is not provided.

You are on Checkouts. Skip to the next section.

Checkouts

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• Checkout Area View
  • The checkout(s) is/are located to the left as you enter.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkout(s) are good.
  • There is a/are staffed checkout(s) and self-service checkout(s).
• Staffed Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The staffed checkout(s) is not/are not placed in front of a plain background.
  • The height of the staffed checkout(s) is/are 90cm.
  • There is a lowered section at the staffed checkout(s).
  • The height of the lowered section at the staffed checkout(s) is 70cm.
  • There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
  • The chip & pin card machines are accessible from the staffed checkout(s).
  • There is a/are hearing assistance system(s) at the staffed checkout(s).
  • The following staffed checkout(s) have a hearing assistance system; 2.
  • The type of system is a fixed loop.
  • The hearing assistance system(s) is/are signed.
  • Colleagues are not trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were not tested at the time of the survey.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 110cm and 155cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
  • The higher self-serv7ce machines chip and pin card readers are fixed.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an/are not accessible toilet(s) available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.

You are on ATM(s). Skip to the next section.

ATM(s)

• The ATM(s) is/are located at the front of the store, to the right of the entrance.
• The ATM(s) is/are 10m from the entrance.
• The controls/screen heights vary between 89cm and 125cm.
• There is not a lowered ATM available.