Access Guide
Summary
- The details within this access guide relate to the store and not the retail park.
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Services Available
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- In this store these services are available; Costa Coffee Express and National/Health Lottery.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store has shared/public parking facilities.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The bus stop is about 80 metres from the store.
- For more information on bus timetables. please click here (opens new tab).
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By Train
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- The nearest train station is Newcastle.
- For more information on train timetables please click here (opens new tab).
- For more information on Newcastle Station please click here (opens new tab).
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By Metro
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- The nearest Metro station is Wallsend.
- For more information please click here (opens new tab).
Getting Help and Assistance
- There is not a colleague available for help and assistance.
- There is usually a colleague available on the shop floor or at the checkouts.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a defibrillator in store.
- There is a water bowl available for assistance dogs.
- There is a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Parking
- The store has shared parking facilities.
- The store shares the retail park's parking facilities.
- The car parking facilities are for Blue Badge holders only.
- The car park is located Battle Hill Road.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
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Parking
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- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 5 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 237cm x 470cm.
- The Blue Badge parking bays have a marked zone to one side and the rear.
- The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
Approach
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Approach
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- The surface of the approach is block paving.
- There is a slope with a very easy incline.
ATM(s)
- The ATM(s) is/are located Outside the main enterance to the left as you face the door.
- The ATM(s) is/are 25m from the Main entrance.
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Comments
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- Note the ATM is currently out of use and will probably remain so for a few more months. The shutters that cover the ATM are permanently closed and remain so until the ATM can be repaired / replaced.
Entrance
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Entrance
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- This information is for the entrance located the right hand corner of the front of the building.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO Express'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The width of the door opening is 160cm.
- There are security pillars at the entrance doors.
- The security pillars does not contrast visually with the flooring.
- The minimum width between the security pillars is 150cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 90cm.
- There is a slope with a very easy incline.
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Ramp/Slope
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- The ramp/slope is permanent.
- The lighting levels at the ramp/slope are good.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are not 150cm+.
- The minimum aisle width is 100cm.
- Some aisles are obstructed by end gondolas, floor stacked products and display stands.
- The lighting levels are good.
- A seat can be made available if required.
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Signage
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- Overhead aisle signage is provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located on the far left wall as you enter the store.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are not clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s) and self-service checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 90cm.
- The height of the lowered section at the staffed checkout(s) is 70cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are not accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; 2 & 3.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); 2&3.
- The hearing assistance system(s) was/were tested on 03/08/2021.
- The hearing assistance system(s) was/were working at the time of testing.
- 2 working fine but not checkout 3 - Store manager informed.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 117cm and 137cm.
- The chip & pin card machines are not accessible from the self-service checkout(s).
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.