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Tesco Battle Wallsend Express

10 Battle Hill Drive, Battle Hill, NE28 9DT

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Access Guide

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Summary

  • The details within this access guide relate to the store and not the retail park.

Getting Here

Getting Help and Assistance

  • There is not a colleague available for help and assistance.
  • There is usually a colleague available on the shop floor or at the checkouts.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a defibrillator in store.
  • There is a water bowl available for assistance dogs.
  • There is a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Parking

  • The store has shared parking facilities.
  • The store shares the retail park's parking facilities.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located Battle Hill Road.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • Parking View
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 5 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 237cm x 470cm.
    • The Blue Badge parking bays have a marked zone to one side and the rear.
    • The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.

Approach

  • Approach View
    • The surface of the approach is block paving.
    • There is a slope with a very easy incline.

ATM(s)

  • The ATM(s) is/are located Outside the main enterance to the left as you face the door.
  • The ATM(s) is/are 25m from the Main entrance.
  • Comments View
    • Note the ATM is currently out of use and will probably remain so for a few more months. The shutters that cover the ATM are permanently closed and remain so until the ATM can be repaired / replaced.

Entrance

  • Entrance View
    • This information is for the entrance located the right hand corner of the front of the building.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'TESCO Express'.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The width of the door opening is 160cm.
    • There are security pillars at the entrance doors.
    • The security pillars does not contrast visually with the flooring.
    • The minimum width between the security pillars is 150cm.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 90cm.
    • There is a slope with a very easy incline.
  • Ramp/Slope View
    • The ramp/slope is permanent.
    • The lighting levels at the ramp/slope are good.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are not 150cm+.
    • The minimum aisle width is 100cm.
    • Some aisles are obstructed by end gondolas, floor stacked products and display stands.
    • The lighting levels are good.
    • A seat can be made available if required.
  • Signage View
    • Overhead aisle signage is provided.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located on the far left wall as you enter the store.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are not clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are staffed checkout(s) and self-service checkout(s).
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 90cm.
    • The height of the lowered section at the staffed checkout(s) is 70cm.
    • There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
    • The chip & pin card machines are not accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; 2 & 3.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); 2&3.
    • The hearing assistance system(s) was/were tested on 03/08/2021.
    • The hearing assistance system(s) was/were working at the time of testing.
    • 2 working fine but not checkout 3 - Store manager informed.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 117cm and 137cm.
    • The chip & pin card machines are not accessible from the self-service checkout(s).

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.