Access Guide
Overview
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a public car park nearby.
- The nearest car park is located on Newhall Street.
- View information on NCP Birmingham Newhall Street (opens new tab).
- There is on-street Blue Badge Bay parking and on-street standard parking.
- The nearest train station is Birmingham Snow Hill.
- This station has step-free access.
- The nearest tram stop is Town Hall.
- This tram stop has step-free access.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free access via a slight slope at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include narrow walkways, pillars and moveable physical obstructions.
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Checkouts
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- Staffed checkouts available include: standard basket only checkouts.
- Self-service checkouts available include touchscreens for: basket shops.
- A customer service counter is available.
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Getting Help and Assistance
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- Seating is not available.
- There is a fixed hearing assistance system.
- There is not a water bowl available for assistance dogs.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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Public Parking
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- On-street designated Blue Badge parking and standard parking is available.
- The on-street designated Blue Badge parking bays are located on Newhall Street opposite the store.
- The Blue Badge bays are signposted and have markings which are faded.
- There is a public car park located on Newhall Street.
- The name of the car park is NCP Birmingham Newhall Street.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are available in the car park.
Entrance
- This entrance is located on Newhall Street .
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a slope at the entrance.
- The slope has a slight gradient.
- There are double automatic doors.
- The doors open by sliding.
- The width of the opening is 148cm.
- There is a small lip on the threshold of the opening.
- The doors have a low colour contrast.
- There are fixed barriers at the entrance.
- There is step-free access via a slope as you enter.
- The slope has a slight gradient.
Supermarket
- There is step-free level access throughout all areas.
- The majority of main aisle widths are between 150cm - 180cm.
- The majority of main product widths are between 150cm - 180cm.
- Some aisles did have obstructions at the time of the survey, these included: product bins and pillars.
- Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and sliding door display cabinets.
- The flooring is shiny.
- There is background noise.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Staffed Checkouts
- The staffed checkout area is located on the left when entering .
- The store has a payment counter.
- There is step-free level access to the staffed checkout area.
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Payment Counter
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- The payment counter surveyed is located to the left .
- Signage is not provided for the counter.
- The height of the counter is 69cm.
- There is not a lowered section at the counter.
- The counter has screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 96cm.
- The payment machine is portable.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Self-Service Checkouts
- The self-service checkout area is located ahead when entering .
- There is step-free level access to the self-service checkout area.
- The store has self-service touchscreens for basket shops.
- Lowered self-service touchscreens are not available.
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Standard Touchscreens
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- The self-service checkout surveyed was a basket shop touchscreen.
- The height of the touchscreen display ranges from 128cm to 152cm from the floor.
- The touchscreen has the following accessibility aids: adjustable font size, a volume control and a Call for Assistance button.
- The height of the scanner is 118cm.
- The height of the loading area is 70cm.
- The height of the packing area is 70cm.
- The card payment machine is at a height of 112cm.
- The payment machine is at a fixed height.
- Assistance is available at the self-serve checkouts.
