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Tesco Beckton Extra Gallions Reach

1 Armada Way, Beckton, London, E6 7ER

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Access Guide

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Summary

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • For assistance customers can go to the customer service desk or speak to a colleague around the store.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a/are mobility/electric scooter(s) available to borrow.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • The types of trolley available at this store include; standard (large), standard (shallow) and standard (large) with baby seat.
  • There is not a water bowl available for assistance dogs.
  • There is a Tesco Grocery Click+Collect service in the store.
  • Customers can obtain online Tesco Grocery Click+Collect items from the Customer Services counter.
  • There is not a Tesco Collect+ service in the store.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Parking

  • The store does have its own parking facilities.
  • The car park is located The car park is immediately in front of the store.
  • The car park type is open air/surface.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 200cm (6ft 7in).
  • The car park surface is concrete.
  • Parking View
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 32 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 232cm x 451cm.
    • The Blue Badge parking bays have a marked zone to both sides but not at the rear.
    • The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
  • Paying View
    • Parking is free for up to 2 hours.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The entrance is clearly visible from the car park.
    • Pedestrian walkways are available in the car park.
    • The surface on the approach to the entrance(s) is concrete.
    • There is a pedestrian crossing between the designated Blue Badge parking bays and the entrance.
    • The pedestrian crossing is level (flush) with the Blue Badge parking bays and is level with the approach to the entrance(s).
    • The pedestrian crossing has tactile paving on both sides.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

ATM(s)

  • The ATM(s) is/are located To the right of the entrance.
  • The ATM(s) is/are 10m from the main entrance.
  • The height of the ATM(s) controls/screens is 124cm.
  • There is not a lowered ATM available.

Entrance

  • Entrance View
    • This information is for the entrance located at the front of the store.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Tesco Extra'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 184cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 258cm.
    • There are security pillars at the entrance doors.
    • The minimum width between the security pillars is 200cm.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 128cm.
  • Comments View
    • The entrance is split into two to help with social distancing, enter to the left and exit on the right.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • The minimum aisle width is 243cm.
    • The lighting levels are good.
    • Resting/seating areas are available in this store.
    • Resting/seating areas are located just in front of the staffed checkouts.
    • The seats do not have armrests.
    • A seat can be made available if required.
    • Background music is played at all times.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is provided.

Escalator(s) / Travelator(s)

  • Travelator(s) View
    • Travelators can be used to access other floors.
    • The travelator(s) is/are located Just ahead of the entrance as you enter the store.
    • Signs indicating the location of the travelator(s) are clearly visible from the entrance.
    • The travelators go both up and down.
    • The floors which are accessible by travelator(s) are The 1st floor.
    • The foot and head of the travelator(s) are clearly marked.
    • The lighting levels at the travelator(s) are good.

Lift

  • There is a lift for public use.
  • The lift is located To the right of the pharmacy at the opposite end of the store from the entrance.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 45m (49yd 8in) from the main entrance.
  • The lift is a standard lift.
  • A colleague does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Upper level.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is medium.
  • The colour contrast between the external lift control plate and the wall is medium.
  • The clear door width is 128cm (4ft 2in).
  • The dimensions of the lift are 140cm x 235cm (4ft 7in x 7ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low to moderate.

Counter

  • The counter is located to the right of the store as you enter.
  • The counter is approximately 7m from the Entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is not a clear unobstructed route to the counter.
  • The counter is clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 104cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 01/06/2021.
  • The hearing assistance system was not working at the time of testing.

Pharmacy

  • Pharmacy Area View
    • The Pharmacy is located Opposite the entrance at the end of the store.
    • The Pharmacy is approximately 60m from the Entrance.
    • Clear signage for the Pharmacy is not visible from the entrance.
    • There is step-free access to the Pharmacy.
    • There is a clear unobstructed route to the Pharmacy.
    • The Pharmacy is clearly signed.
    • Resting/seating areas are not available in this area.
    • Background music is played at all times.
  • Counter View
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • The lighting levels at the counter are good.
    • The height of the counter is 99cm.
    • There is not sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Colleagues are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 01/06/2021.
    • The hearing assistance system was not fully functional at the time of testing.
  • Consultation Room(s) View
    • The pharmacy has 1 consultation room(s) available.
    • The consultation room is 1m from the pharmacy counter.
    • The consultation room is clearly signed.
    • There is a clear unobstructed route to the consultation room.
    • There is not a/are not door(s) leading into the consultation room.
    • There is written signage on or near the door.
    • The door(s) open(s) away from you (push).
  • Comments View
    • No access to the inside of the consultation room at the time of survey as it was occupied.
  • Comments View
    • No access to the inside of the consultation room at the time of survey as it was occupied.

F&F Clothing

  • F&F Clothing View
    • F&F Clothing is located On the 1st floor.
    • F&F Clothing is approximately 30m from the Entrance.
    • Clear signage for F&F Clothing is not visible from the entrance.
    • There is step-free access to F&F Clothing.
    • There is a clear unobstructed route to F&F Clothing.
    • F&F Clothing is clearly signed.
    • The majority of aisle widths are 150cm+.
    • The minimum aisle width is 114cm.
    • Lighting levels are good.
    • Resting/seating areas are available in this area.
    • The seats do not have armrests.
    • Background music is played at all times.
  • Counter View
    • No F&F counter, clothing can be paid for at the main checkouts on the ground floor.
  • Accessible Fitting Room(s) View
    • The accessible fitting room(s) is/are clearly signed.
  • Standard Fitting Room(s) View
    • There is/are 1 standard fitting room(s) within the store.
    • The fitting room(s) is/are clearly signed.
  • Comments View
    • Fitting room was closed at the time of the survey.

Tesco Mobile

  • Tesco Mobile Area View
    • Tesco Mobile is located On the 1st floor.
    • Tesco Mobile is approximately 40m from the main entrance.
    • Clear signage for Tesco Mobile is not visible from the entrance.
    • There is step-free access to Tesco Mobile.
    • There is a clear unobstructed route to Tesco Mobile.
    • Tesco Mobile is clearly signed.
    • Resting/seating areas are available in this area.
    • The seats do not have armrests.
    • Background music is played at all times.
  • Counter View
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • The lighting levels at the counter are good.
    • The height of the counter is 101cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
  • Consultation Desk(s) View
    • Tesco Mobile has 1 consultation desk(s) available.
    • There is a clear unobstructed route to the consultation desk(s).
    • There is room for a wheelchair user to manoeuvre.
    • The distance between the floor and the underside of the lowest desk is 93cm.
    • The distance between the floor and the underside of the highest desk is 98cm.
    • The distance between the floor and the underside of the desk(s) is 98cm.
    • There is sufficient space to write or sign documents on the desk(s).
    • The seats do not have armrests.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located To the left of the entrance as you enter.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are staffed checkout(s) and self-service checkout(s).
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 92cm.
    • There is not a lowered section at the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is not a/are not hearing assistance system(s) at the staffed checkout(s).
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 85cm and 141cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).

Café

  • The following information is for the café.
  • The café is located To the far right of the entrance past the customer service desk.
  • There is step-free access to the café.
  • Tables cannot be booked in advance.
  • There is full table service and a bar where food and drink can be ordered.
  • Colleagues can bring food and/or drinks to tables.
  • Menu types include; written wall menus.
  • Menus are clearly written.
  • Menus are not presented in contrasting colours.
  • Colleagues can read menus to customers if requested.
  • The type of food served here is Hot and cold food and drinks.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
  • The height of the counter is 87cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is tiles.
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 66cm.
  • The distance between the floor and the underside of the highest dining table is 68cm.
  • The standard height for the underside of dining tables is 72cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • There are also coffee tables.
  • The type of flooring in this area is tiles.
  • The lighting levels are good.
  • Lighting levels may be lower in the evening.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • The accessible toilet was out of use at the time of the survey.
    • This accessible toilet is located inside the café on the left by the counter.
    • This accessible toilet is approximately 30m (32yd 2ft) from the main entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from colleagues in the store.
    • There is pictorial signage on or near the toilet door.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located inside the café to the right.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 30m from the from the entrance.
    • There is pictorial signage on or near the toilet door.

Parent and Baby Room

  • There is a parent and baby room.
  • The parent and baby room is approximately 30m from the main entrance.
  • There is step-free access into the parent and baby room.
  • A colleague does not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.