Access Guide
Summary
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Services Available
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- In this store these services are available; National/Health Lottery, Coin Exchange and Photobooths.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store has its own parking facilities.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The nearest bus stop is 31 metres away on Antrim Road with direct links to Whiteabbey, Larne and Belfast.
- For more information on Translink.co.uk please click here (opens new tab).
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By Train
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- The nearest train station is Yorkgate.
- Yorkgate Station is 1.1 miles from the store with direct links to Lanyon Place Train Station, DerryLondonderry Train Station and Whitehead Train Station.
- For more information on Translink.co.uk please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- To get help/assistance please go to the customer service desk or to the checkouts.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a/are wheelchair(s) available to borrow.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (large), standard (shallow) and standard (large) with baby seat.
- There is not a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Parking
- The store does have its own parking facilities.
- The car park is located Alexander Park Avenue.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
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Parking
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- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 6 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 390cm.
- The Blue Badge parking bays have a marked zone to both sides but not at the rear.
- The marked zones around the Blue Badge parking bays have not got at least the recommended width of 120cm.
- The mark zones on either side of the bay vary from 90cm -100cm.
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
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Paying
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- Parking is free (unlimited time).
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The entrance is clearly visible from the car park.
- Pedestrian walkways are available in the car park.
- The surface on the approach to the entrance(s) is tarmac.
- There is a pedestrian crossing between the designated Blue Badge parking bays and the entrance.
- The pedestrian crossing is level (flush) with the Blue Badge parking bays and is level with the approach to the entrance(s).
- Not all pedestrian crossings have tactile paving on both sides.
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Drop-off Point(s)
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- There is a/are clearly marked drop-off point(s).
- The drop-off point(s) is/are located to your left as you face the entrance.
- The route from the drop-off point(s) to the entrance is accessible to a wheelchair user unaided.
- There is no tactile paving on dropped kerbs between the drop-off point(s) and the entrance.
Approach
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Approach
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- The surface of the approach is tarmac and block paving.
- There are bollards on the approach.
- The height of the bollard(s) is 90cm.
- The bollards contrast(s) visually with the paving.
- The minimum width between the bollards is 100cm.
- There is step-free access on the approach.
ATM(s)
- The ATM(s) is/are located to the left of the exist.
- The ATM(s) is/are 7m from the entrance.
- There are bollards on the approach to the ATM(s).
- The height of the bollard(s) is 90cm.
- The bollards contrast visually with the tarmac.
- The minimum width between the bollards is 100cm.
- The controls/screen heights vary between 80cm and 120cm.
- There is not a lowered ATM available.
Entrance
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Entrance
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- This information is for the entrance located to your right as you face the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Hello'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 90cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 90cm.
- The minimum width between the security pillars is 120cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 100cm.
Exit
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Exit
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- This information is for the exit located to the rear of checkout 10 and 11.
- The exit area/door is clearly signed internally.
- This exit is signed with 'Goodbye'.
- There is step-free access at this exit.
- There is a canopy or recess which provides weather protection at this exit.
- The exit door(s) does not/do not contrast visually with its immediate surroundings.
- The door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 120cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 90cm.
- The minimum width between the security pillars is 120cm.
Counter (Customer Service)
- The counter is located beyond the entrance to your left.
- The counter is approximately 7m from the entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are moderate to good.
- The height of the counter is 100cm.
- There is not sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- Clipboards can be provided to anyone who is unable to use the counter.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 18/10/2021.
- The hearing assistance system was working at the time of testing.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 125cm.
- Some aisles are obstructed by floor to ceiling pillows.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.
- Resting/seating areas are available in this store.
- Resting/seating areas are located There are two seats to the rear of the checkout.
- The seats do not have armrests.
- Background music is only played at certain times.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located beyond the entrance to your left.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are moderate to good.
- There is a/are self-service checkout(s) and staffed checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 90cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; 10 and 11.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); 10 and 11.
- The hearing assistance system(s) was/were tested on 18/10/2021.
- The hearing assistance system(s) was/were working at the time of testing.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 70cm and 132cm.
- The chip & pin card machines are not accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.