Access Guide
Summary
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Services Available
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- The following Tesco services are available at this store; Scan as you Shop, F&F Clothing, a café and Tesco Mobile shop.
- In this store these services are available; an opticians, National/Health Lottery, Rug Doctor (Carpet Cleaning), Coin Exchange, Photobooths, Hand Car Wash and Krispy Kreme.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
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Facilities Available
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- The following facilities are available at this store; an accessible toilet, standard toilets and baby changing facilities.
Getting Here
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Parking
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- The store has its own parking facilities.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The nearest bus stop is 110 metres away on Bromford Lane with direct links to Acocks Green.
- For more information on National Express West Midlands please click here (opens new tab).
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By Train
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- The nearest train station is Stechford.
- Stechford station is 0.8 miles from the store with direct links to Birmingham International, Birmingham New Street, and Rugeley Trent Valley.
- For more information on National Rail Enquiries please click here (opens new tab).
- For more information on West Midlands Railway please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- For help and assistance please go to Customer Services, the checkouts or approach a colleague around the store.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a/are mobility/electric scooter(s) with large basket(s) attached available to borrow.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat and wheelchair attachable.
- There is a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a portable hearing assistance system.
- There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- The place of safety is located on the shop floor next to the Customer Services desk.
Parking (Open Air Parking)
- The store does have its own parking facilities.
- The car park is located off Coleshill Road.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
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Parking
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- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
- Additional parking is available under the store.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 3 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 234cm x 491cm.
- The Blue Badge parking bays have a marked zone to one side and the rear.
- The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
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Paying
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- Parking is free (unlimited time).
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment term signs do make it clear if parking charges apply to Blue Badge holders.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The entrance is not clearly visible from the car park.
- The route from the car park to the entrance is not clearly signposted.
- Pedestrian walkways are available in the car park.
- The surface on the approach to the entrance(s) is tarmac.
- There is a pedestrian crossing between the designated Blue Badge parking bays and the entrance.
- The pedestrian crossings are level (flush) with the Blue Badge parking bays and are level with the approach to the entrance(s).
- The pedestrian crossing has tactile paving on both sides.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Parking (Covered Parking)
- The store does have its own parking facilities.
- The car park is located off Coleshill Road, through the open air parking.
- The car park type is sheltered.
- The car park does have a height restriction barrier.
- The maximum height of the restriction barrier is 240cm (7ft 10in).
- The car park surface is tarmac.
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Parking
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- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
- Additional parking is available in an overflow car park.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked and signposted.
- There is/are 20 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 231cm x 463cm.
- The Blue Badge parking bays have a marked zone to both sides and rear.
- The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
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Paying
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- Parking is free (unlimited time).
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment term signs do make it clear if parking charges apply to Blue Badge holders.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The entrance is clearly visible from the car park.
- Pedestrian walkways are available in the car park.
- The surface on the approach to the entrance(s) is tarmac.
- There are pedestrian crossings between the designated Blue Badge parking bays and the entrance.
- The pedestrian crossings are level (flush) with the Blue Badge parking bays and are level with the approach to the entrance(s).
- The pedestrian crossings have tactile paving on both sides.
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Drop-off Point(s)
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- There is a/are clearly marked drop-off point(s).
- The drop-off point(s) is/are located at the front left of the car park, to the left of the left car park entrsancer.
- The route from the drop-off point(s) to the entrance is accessible to a wheelchair user unaided.
- The drop-off point is flush with the approach.
Approach (From Car Park to Rear Entrances)
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Approach
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- The surface of the approach is tarmac.
- There are bollards on the approach.
- The height of the bollard(s) is 103cm.
- The bollards have a visual identification band.
- The minimum width between the bollards is 145cm.
- There is step-free access on the approach.
Entrance (Rear Right Entrance)
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Entrance
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- This information is for the entrance located at the rear right of the building, in the covered car park.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Hello'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 215cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 263cm.
- The second door is shared with the front entrance.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 123cm.
Entrance (Rear Left Entrance)
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Entrance
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- This information is for the entrance located at the rear left of the store in the covered car park.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Hello'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 188cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 207cm.
Approach (From Bromford Lane to Front Entrance)
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Approach
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- The surface of the approach is stone/concrete tiles and block paving.
- The approach surface is uneven in places.
- There are bollards on the approach.
- The height of the bollard(s) is 100cm.
- The bollards have a visual identification band.
- The minimum width between the bollards is 102cm.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient and has no handrails.
- The slope runs from the left to right of the store, there is a very slight slope leading from the bottom of this slope to the entrance.
Entrance (Front Entrance)
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Entrance
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- This information is for the entrance located at the front left of the store, on Bromford Lane.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Hello TESCO'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 179cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 263cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 115cm.
- The second set of doors are shared with the rear right entrance.
ATM(s)
- The ATM(s) is/are located to the right as you enter the store via the rear right entrance.
- The ATM(s) is/are 4m from the rear right entrance.
- The controls/screen heights vary between 86cm and 121cm.
- There is not a lowered ATM available.
- There are a headphone socket and volume controls on the right hand ATM at a height of 99cm.
Escalator(s) / Travelator(s)
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Travelator(s)
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- Travelators can be used to access other floors.
- The travelator(s) is/are located ahead as you enter the store via the rear right entrance.
- The travelator(s) is/are clearly visible from the entrance.
- The travelators go both up and down.
- The floors which are accessible by travelator(s) are G, 1.
- The foot and head of the travelator(s) are clearly marked.
- The lighting levels at the travelator(s) are low to moderate.
- There are security barriers to the right as you exit the travelator on the first floor. The clear width between the security barriers is 196cm.
Lift
- There is a lift for public use.
- The lift is located to the rear right of the foyer as you enter via the rear right entrance.
- Signs indicating the location of the lift are clearly visible from the entrance.
- The lift is approximately 25m (27yd 1ft) from the rear right entrance.
- The lift is a standard lift.
- A colleague does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, 1.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is low.
- The colour contrast between the external lift control plate and the wall is high.
- The clear door width is 130cm (4ft 3in).
- The dimensions of the lift are 138cm x 239cm (4ft 6in x 7ft 10in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are moderate to good.
- There is a/are similar lift(s) available.
- There are security barriers immediately ahead as you exit the lift on the first floor. The clear width between the security barriers is 226cm.
Stairs
- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located at the rear left of the foyer as you enter via rear right entrance.
- The stairs are approximately 12m from the rear right entrance.
- Signs indicating the location of the stairs are not available from the entrance.
- The floors which are accessible by stairs are G, 1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- The depth of the steps are 27cm.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are good.
- There are security barriers to the left as you exit the stairs on the first floor. The clear width between the security barriers is 196cm.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 74cm.
- Some aisles are obstructed by product bins.
Some aisles are obstructed by structural columns. - There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are varied.
- Resting/seating areas are available in this store.
- Resting/seating areas are located ahead as you exit the lift, along the wall after the exit from the checkouts.
- There is bench seating only.
- Background music is only played at certain times.
- This store operates quiet times on Wednesday and Saturday from 09:00 - 10:00.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
Counter (Customer Services)
- The counter is located on the first floor, to the left as you exit the lifts.
- The counter is approximately 6m from the lifts.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are moderate to good.
- The height of the counter is 101cm.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 76cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is a clear knee recess beneath the lowered section of the counter.
- The counter is staffed.
- Clipboards can be provided to anyone who is unable to use the counter.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 23/11/2021.
- The hearing assistance system was working at the time of testing.
Counter (Kiosk and Basket Checkout)
- The counter is located on the first floor, ahead as you exit the lifts.
- The counter is approximately 23m from the lifts.
- Clear signage for the counter is visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 100cm.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 73cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is not a clear knee recess beneath the lowered section of the counter.
- The counter is staffed.
- Clipboards can be provided to anyone who is unable to use the counter.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 23/11/2021.
- The hearing assistance system was working at the time of testing.
Café
- The following information is for the café.
- The café is located on the first floor, ahead to centre right of store as you exit the lift.
- There is step-free access, via lift, to the café.
- Tables cannot be booked in advance.
- There is a counter where food and drink can be ordered.
- Colleagues cannot bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Colleagues can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is only played at certain times.
- There is not a hearing assistance system.
- This store operates quiet times on Wednesday and Saturday from 09:00 - 10:00.
- The height of the counter is 90cm.
- The height of the tray counter/rail is 85cm.
- There is a moveable card machine available for payment.
- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The standard height for the underside of dining tables is 70cm.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests on both sides.
- The type of flooring in this area is tiles.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
F&F Clothing
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F&F Clothing
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- F&F Clothing is located on the first floor, to front left of the store as you exit the lifts.
- F&F Clothing is approximately 26m from the lifts.
- Clear signage for F&F Clothing is not visible from the entrance.
- There is step-free access to F&F Clothing, via lift.
- There is a clear unobstructed route to F&F Clothing.
- F&F Clothing is clearly signed.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 108cm.
- Some aisles are obstructed by product stands.
- There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are good.
- Resting/seating areas are not available in this area.
- A seat can be made available if required.
- Background music is only played at certain times.
- This store operates quiet times on Wednesday and Saturday from 09:00 - 10:00.
Tesco Mobile
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Tesco Mobile Area
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- Tesco Mobile is located on the first floor, at the left hand side of the store as you exit the lifts.
- Tesco Mobile is approximately 44m from the lifts.
- Clear signage for Tesco Mobile is not visible from the lift.
- There is step-free access to Tesco Mobile, via lift.
- There is a clear unobstructed route to Tesco Mobile.
- Tesco Mobile is clearly signed.
- There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Resting/seating areas are available in this area.
- Background music is only played at certain times.
- Lighting levels are good.
- The seating is high stools. This store operates quiet times on Wednesday and Saturday from 09:00 - 10:00.
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Counter
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- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 100cm.
- There is not sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- Clipboards can be provided to anyone who is unable to use the counter.
- There is not a hearing assistance system at the counter.
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Consultation Desk(s)
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- Tesco Mobile has 1 consultation desk(s) available.
- The consultation desk surveyed is 2m from the counter.
- There is a clear unobstructed route to the consultation desk(s).
- There is room for a wheelchair user to manoeuvre.
- The distance between the floor and the underside of the desk(s) is 98cm.
- There is not sufficient space to write or sign documents on the desk(s).
- The seating is high stools.
Checkouts
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Checkout Area
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- The checkout(s) is/are located on the first floor, ahead as you exit the lifts.
- There is step-free access to the checkout(s), via lift.
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s) and self-service checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is/are placed in front of a plain background.
- The height of the staffed checkout(s) is/are 91cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is not a/are not hearing assistance system(s) at the staffed checkout(s).
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 64cm and 131cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Parent and Baby Room
- There is a parent and baby room.
- The parent and baby room is located on the first floor, ahead as you exit the lifts, on the right hand side of the store.
- The parent and baby room is approximately 22m from the lifts.
- There is step-free access into the parent and baby room, via lift.
- A colleague does not need to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table is 95cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 85cm.
- The wash basin tap type is sensor.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- There is not a flashing fire alarm beacon within the room.
- The lighting levels are good.
Toilet with Adaptations
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located on the first floor, ahead as you exit the lifts, on the right hand side of the store.
- This accessible toilet is approximately 20m (21yd 2ft) from the lifts.
- There is step-free access into the accessible toilet, via lift.
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is not a radar key.
- The key can be obtained from security.
- There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door may be difficult to open.
- The width of the accessible toilet opening is 82cm (2ft 8in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is high.
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Toilet Features
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- The dimensions of the accessible toilet are 148cm x 219cm (4ft 10in x 7ft 2in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 82cm (2ft 8in).
- The transfer space is obstructed by a waste disposal bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a sensor flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is low.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the left.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is low.
- The contrast between the walls and floor is low.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are general waste (with no lid) disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet does not have a backrest or a cistern.
- The height of the toilet seat above floor level is 51cm (1ft 8in).
- The toilet seat colour contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 90cm (2ft 11in).
- The contrast between the toilet roll holder and the wall is low.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm (2ft 4in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
- The wash basin tap type is sensor.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 100cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 119cm (3ft 11in).
- The contrast between the hand dryer and the wall is good.
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Comments
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- The door is on a Chubb lock which locks itself once the door is closed, and can be deadlocked using the slide down locking mechanism.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female and male toilets are located on the first floor, ahead as you exit the lifts, on the right hand side of the store.
- There is step-free access into the toilet(s), via lift.
- The standard toilet(s) is/are approximately 22m from the lifts.
- The colour contrast between the external toilet door(s) and wall(s) is high.
- There is pictorial signage on or near the toilet door.
- It was not possible to access the male toilet.
- An ambulant toilet cubicle is available.
- The height of the wash basin(s) is 84cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are moderate to good.