Access Guide
Summary
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Services Available
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- In this store these services are available; Costa Coffee Express.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store has its own parking facilities.
- The store has its own parking at the rear of the store. There are 2 Blue Badge bays and several standard bays.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The nearest bus stop is located to the left of the store along the High Street.
- For more information on the nearest bus stop please click here (opens new tab).
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By Train
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- The nearest train station is Hemel Hempstead Station.
- Hemel Hempstead Station is located off London Road. The station is 2.4 miles from the store. Hemel Hempstead Station is served by Southern and West Midlands Trains.
- For more information on Hemel Hempstead Station please click here (opens new tab).
- For more information on accessibility at Hemel Hempstead Station please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- For help and assistance please go to the checkouts or approach any member of staff around the store.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a seat/chair available within the store.
- There is not a defibrillator in store.
- The types of trolley available at this store include; standard (shallow).
- There is a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Parking
- The store does have its own parking facilities.
- The car park is located Chesham Road.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
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Parking
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- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 2 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 253cm x 493cm.
- The Blue Badge parking bays have a marked zone to both sides and rear.
- The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
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Paying
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- Parking is free (unlimited time).
- Payment signs are not provided.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The entrance is not clearly visible from the car park.
- The route from the car park to the entrance is not clearly signposted.
- Pedestrian walkways are not available in the car park.
- The surface on the approach to the entrance(s) is concrete.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Approach
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Approach
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- The surface of the approach is concrete.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a steep gradient and has no handrails.
- There is a steep slope on approach from the car park to the main entrance.
ATM(s)
- The ATM(s) is/are located to the left of the entrance .
- The ATM(s) is/are 8m from the entrance.
- The controls/screen heights vary between 103cm and 136cm.
- There is not a lowered ATM available.
Entrance
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Entrance
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- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO express'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 179cm.
- There are bollards at the entrance doors.
- The height of the bollard(s) is 87cm.
- The bollards do not contrast visually with the paving but have an identification band.
- The minimum width between the bollards is 199cm.
- The minimum width between the security barriers is 166cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 117cm.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are not 150cm+.
- The minimum aisle width is 118cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There are mats in aisles that might be perceived as holes.
- The lighting levels are moderate to good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- This store does not play background music in public areas.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located to the right as you enter the store .
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are not clearly signed.
- The lighting levels at the checkout(s) are moderate to good.
- There is a/are self-service checkout(s) and staffed checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 90cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 70cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are not trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance system(s) was/were tested on 30/03/2021.
- The hearing assistance system(s) was/were not working at the time of testing.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 63cm and 130cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Toilet with Adaptations
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.