Access Guide
Summary
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Services Available
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- The following Tesco services are available at this store; F&F Clothing and photo services.
- In this store these services are available; electric vehicle charging points, Photobooths, Coin Exchange, National/Health Lottery, Rug Doctor (Carpet Cleaning) and Costa Coffee Express.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
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Facilities Available
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- The following facilities are available at this store; baby changing facilities, an accessible toilet and standard toilets.
Getting Here
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Parking
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- The store has its own parking facilities.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The nearest bus stop is on Fairfield Road, approximately 40 metres away with services to and from Braintree, Witham and Black Notley.
- For more information on Hedingham bus routes please click here (opens new tab).
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By Train
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- The nearest train station is Braintree.
- Braintree Station is approximately 0.3 miles away with services to Witham and London Liverpool Street.
- For more information on timetables and ticket prices please click here (opens new tab).
- For more information on Braintree Station please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- To get assistance please speak to a colleague at the customer service counter.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a/are wheelchair(s) available to borrow.
- To obtain mobility aids please contact customer service.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat, wheelchair attachable and adapted with padded seat/headrest.
- There is a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Parking
- The store does have its own parking facilities.
- The car park is located off New Street.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
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Parking
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- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 12 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 480cm.
- The Blue Badge parking bays have a marked zone to both sides but not at the rear.
- The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
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Paying
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- Parking is free for up to 3 hours.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The entrance is clearly visible from the car park.
- Pedestrian walkways are available in the car park.
- The surface on the approach to the entrance(s) is tarmac.
- There are pedestrian crossings at the rear of the bays on the lower levels only.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
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Comments
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- Blue Badge and parent and baby bays are directly accessible to the store approach.
- Standard parking bays may require the use of slight slopes.
Electric Vehicle Charging Points (Pod Point)
- There is a/are electric vehicle charging point(s) available.
- The provider of the charging point(s) is Pod Point.
- Slow charging is available.
- The electric vehicle charging point(s) is/are located in the car park, on the same level as the entrance.
- Colleagues are not able to provide assistance with the electric vehicle charging points.
- There is/are 2 electric vehicle charging point(s).
- The electric vehicle charging bay(s) is/are clearly marked.
- The dimensions of the electric vehicle charging bay(s) surveyed are 230cm x 460cm.
- The charging point(s) is/are located to the front as you approach the bay(s).
- The height of the electric vehicle charging point controls/screen is 130cm.
- The height of the electric vehicle charging point nozzle slot is 110cm.
- An app is required to use the charging point(s).
- Payment for charging is made via an app/online.
- For more information and a guide to electric vehicle charging please click here.
- There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.
Approach (Car Park to Car Park Entrance)
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Approach
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- The surface of the approach is tarmac and block paving.
- The approach surface is uneven in places.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient and has handrails on both sides.
- There is not a level landing at the top of the ramp/slope.
- The ramp has resting areas.
- The ramp/slope does bypass the step(s).
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Step(s)
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- There is a/are step(s) on the approach.
- There is/are 10+ unmarked step(s), with handrails on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The height of the step(s) is/are 15cm.
- The depth of the step(s) is/are between the recommended 30cm and 45cm.
- The depth of the steps are 32cm.
Entrance (Car Park)
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Entrance
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- This information is for the entrance located at the rear of store leading from the car park.
- This entrance is signed with 'WELCOME to TESCO Braintree'.
- There is ramped/sloped or stepped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 140cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 132cm.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 150cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 90cm.
Approach (Market Place to Main Entrance)
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Approach
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- The surface of the approach is block paving.
- The approach surface is uneven in places.
- There is step-free access on the approach.
Entrance (Market Place)
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Entrance
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- This information is for the entrance located in Market Place.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Welcome to TESCO Braintree Market Place'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 114cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 136cm.
- There are security pillars at the entrance doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 170cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 100cm.
ATM(s)
- The ATM(s) is/are located to the right of the main entrance.
- The ATM(s) is/are 10m from the main entrance.
- There are bollards on the approach to the ATM(s).
- The height of the bollard(s) is 90cm.
- The bollards contrast visually with the paving.
- The minimum width between the bollards is 260cm.
- The controls/screen heights vary between 90cm and 116cm.
- There is not a lowered ATM available.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- Some aisles are obstructed by structural pillars.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There are mats in aisles that might be perceived as holes.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- Background music is played at all times.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is not consistent throughout the store.
- Dementia friendly signage is provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located directly to the left as you enter store.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are not clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are basket only checkout(s), self-service checkout(s) and staffed checkout(s).
- There are 8 staffed checkouts, 2 basket and 5 self-service checkouts available.
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 90cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; 9 and 10.
- The type of system is a fixed loop.
- Some of the hearing assistance systems are signed.
- Colleagues are not trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); 10.
- The hearing assistance system(s) was/were tested on 05/08/2021.
- The hearing assistance system(s) was/were working at the time of testing.
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Basket Only Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
- The basket only checkout(s) is not/are not placed in front of a plain background.
- The height of the basket only checkout(s) is/are 90cm.
- There is not a lowered section at the basket only checkout(s) .
- The chip & pin card machines are accessible from the basket only checkout(s).
- There is not a/are not hearing assistance system(s) at the basket only checkout(s).
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 50cm and 124cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Counter (Customer Services, Lottery & Tobacco)
- The counter is located to the right as you enter from the Market Place entrance.
- The counter is approximately 5m from the entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 105cm.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 75cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is a clear knee recess beneath the lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 05/08/2021.
- The hearing assistance system was working at the time of testing.
Accessible Toilet(s) (Female - Right Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located behind the checkouts.
- This accessible toilet is approximately 20m (21yd 2ft) from the car park entrance.
- There is step-free access into the accessible toilet.
- This is a female toilet.
- A key is not required for the accessible toilet.
- There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 100cm (3ft 3in).
- The contrast between the internal door and wall is good.
- The door does not have a horizontal grab rail.
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Toilet Features
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- The dimensions of the accessible toilet are 135cm x 202cm (4ft 5in x 6ft 8in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 70cm (2ft 4in).
- The transfer space is obstructed by a waste disposal bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a sensor flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is poor.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the left.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- The contrast between the walls and floor is poor.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and nappy/incontinence items bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 65cm.
- The shelf is not located where it is reachable.
- The toilet has a backrest.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 50cm (1ft 8in).
- The toilet seat colour contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 85cm (2ft 9in).
- The contrast between the toilet roll holder and the wall is good.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 80cm (2ft 7in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is sensor.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 100cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 90cm (2ft 11in).
- The contrast between the hand dryer and the wall is good.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 80cm.
Accessible Toilet(s) (Male - Left Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located behind the checkouts.
- This accessible toilet is approximately 20m (21yd 2ft) from the car park entrance.
- There is step-free access into the accessible toilet.
- This is a male toilet.
- A key is not required for the accessible toilet.
- There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 100cm (3ft 3in).
- The contrast between the internal door and wall is good.
- The door does not have a horizontal grab rail.
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Toilet Features
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- The dimensions of the accessible toilet are 135cm x 202cm (4ft 5in x 6ft 8in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 70cm (2ft 4in).
- The transfer space is obstructed by a waste disposal bin.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a sensor flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the right.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the walls and floor is poor.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and nappy/incontinence items bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 65cm.
- The shelf is not located where it is reachable.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 50cm (1ft 8in).
- The toilet seat colour contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 85cm (2ft 9in).
- The contrast between the toilet roll holder and the wall is good.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 80cm (2ft 7in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
- The wash basin tap type is sensor.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 100cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 90cm (2ft 11in).
- The contrast between the hand dryer and the wall is good.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 80cm.
Standard Toilet(s)
- Standard toilet facilities are not available.
Stairs
- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located to the right hand centre of the store.
- The stairs are approximately 30m from the main entrance.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are G and 1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- The depth of the steps are 26cm.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are good.
Escalator(s) / Travelator(s)
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Escalator(s)
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- Escalators can be used to access other floors.
- The escalator(s) is/are located to the centre right of the store.
- The escalator(s) is/are clearly visible from the entrance.
- The escalators only go up.
- The floors which are accessible by escalator(s) are G and 1.
- The escalator(s) steps are not clearly marked.
- The foot and head of the escalator(s) are clearly marked.
- There is a bollard at the foot of the escalator(s).
- The height of the bollard(s) is 100cm.
- The bollards do not have an identification band to aid visually impaired people.
- The minimum width between the bollard(s)/wall is 40cm.
- The lighting levels at the escalator(s) are good.
Lift (Out Of Order)
- There is a lift for public use.
- The lift is located to the left centre of the store.
- Signs indicating the location of the lift are not available from the entrance.
- The lift is approximately 30m (32yd 2ft) from the car park entrance.
- The lift is a standard lift.
- A colleague does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G and 1.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is good.
- The colour contrast between the external lift control plate and the wall is good.
- The clear door width is 120cm (3ft 11in).
- The dimensions of the lift are 160cm x 180cm (5ft 3in x 5ft 11in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are low to moderate.
- As of June 2022 this lift remains out of order. As such, step-free access to the following areas is not possible: F&F clothing, electrical, homeware, stationery and toys.
F&F Clothing (First Floor)
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F&F Clothing
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- F&F Clothing is located on the first floor.
- F&F Clothing is approximately 10m from the lift.
- Clear signage for F&F Clothing is visible from the lift.
- There is step-free access to F&F Clothing.
- There is a clear unobstructed route to F&F Clothing.
- F&F Clothing is clearly signed.
- The majority of aisle widths are 150cm+.
- Some aisles are obstructed by product rails.
- There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are good.
- Resting/seating areas are not available in this area.
- A seat can be made available if required.
- Background music is played at all times.
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Counter
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- There are no payment counters in this area of the store. Please pay for any items at one of the main checkouts.
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Comments
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- At the time of survey the fitting rooms were closed (05/08/2021).