Access Guide
Summary
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Services Available
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- The following Tesco services are available at this store; Drive Thru Car Wash, a pharmacy, travel money and a petrol station.
- In this store these services are available; Costa Coffee, electric vehicle charging points, Coin Exchange and Hand Car Wash.
- For detailed information on the petrol station please click here (new tab).
- Please click here for the opening times and more specific information on the services available within the store (new tab).
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Facilities Available
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- The following facilities are available at this store; an accessible toilet, standard toilets and baby changing facilities.
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Comments
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- Lights across the store are lowered and freezer lights turned off at night.
Getting Here
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Parking
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- The store has its own parking facilities.
- Additional parking is not available at the petrol station.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- There is a bus stop immediately outside main entrance on Hancock Road (Stop V) and is served by the 488 and D8 heading towards Hackney Wick or Canary Wharf.
- For more information on TFL Buses please click here (opens new tab).
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By Train
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- The nearest train station is Stratford.
- Stratford Station is approximately 1.2 miles away (24 minute walk).
- For more information on TFL please click here (opens new tab).
- For more information on Stratford Station please click here (opens new tab).
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By Underground
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- The nearest underground station is Bromley-by-Bow.
- Bromley-by-Bow Underground Station is approximately 0.2 miles away (3 minute walk).
- For more information on Bromley-by-Bow Underground Station please click here (opens new tab).
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By DLR
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- The nearest DLR station is Bow Church, Devons Road or Pudding Mill Lane.
- Bow Church, Devons Road or Pudding Mill Lane are all approximately 0.6 miles away (13 minute walk).
- For more information on DLR stations please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- To get assistance please speak to a colleague at the customer service counter.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a/are mobility/electric scooter(s) with large basket(s) attached available to borrow.
- To obtain mobility aids please contact customer services.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (large), standard (shallow) and standard (large) with baby seat.
- There is a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Parking
- The store does have its own parking facilities.
- The car park is located off Three Mill Lane.
- The car park type is open air/surface.
- The car park does have a height restriction barrier.
- The maximum height of the restriction barrier is 250cm (8ft 2in).
- The car park surface is tarmac.
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Parking
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- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
- Additional parking is available in an overflow car park.
- The overflow car park is across road from main car park.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 23 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 225cm x 467cm.
- The Blue Badge parking bays have a marked zone to both sides and rear.
- The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
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Paying
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- Parking is free for up to 3 hours.
- The Parking Space app can be used if parking for more than 3 hours. Enter the location ID found on the green sign board.
Alternatively, you can pay by mobile and enter the location ID.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The entrance is not clearly visible from the car park.
- The route from the car park to the entrance is clearly signposted.
- Pedestrian walkways are available in the car park.
- The surface on the approach to the entrance(s) is tarmac and concrete.
- There is a pedestrian crossing between the designated Blue Badge parking bays and the entrance.
- The pedestrian crossing is level (flush) with the Blue Badge parking bays and is level with the approach to the entrance(s).
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Approach (Car Park to Car Park Entrance)
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Approach
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- The surface of the approach is tarmac.
- There are barriers on the approach.
- The barriers contrast(s) visually with the tarmac.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient and has a handrail on the right going up.
- There is a level landing at the top of the ramp/slope.
- The ramp does not have resting areas.
- The ramp/slope does not bypass the step(s).
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Step(s)
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- There is a/are step(s) on the approach.
- There is/are 7 clearly marked step(s), with a central handrail.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are not easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The height of the step(s) is/are 18cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- The depth of the steps are 29cm.
- The step(s) has/have tactile paving at the top and bottom.
- There is an additional set of 9 steps at the end of the ramp, to the right leading to the car park entrance.
These steps are not clearly marked and have handrails on both sides (photograph 9).
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Comments
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- Temporary barriers are lined up along the approach to separate entering and exiting customers in line with social distancing so there is no minimum width between barriers.
Entrance (Car Park)
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Entrance
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- This information is for the entrance located beyond the car park approach.
- The entrance area/door is not clearly signed.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 145cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 244cm.
- There are security pillars at the entrance doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 173cm.
Approach (Hancock Street to Main Entrance)
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Approach
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- The surface of the approach is tarmac.
- The approach surface is uneven in places.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient and has handrails on both sides.
- There is a level landing at the top of the ramp/slope.
- The ramp does not have resting areas.
Entrance (Main Entrance)
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Entrance
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- This information is for the entrance located on Hancock Street.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO'.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 167cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 142cm.
- There are security pillars at the entrance doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 191cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 122cm.
ATM(s)
- The ATM(s) is/are located ahead from the main entrance.
- The ATM(s) is/are 5m from the main entrance.
- The controls/screen heights vary between 96cm and 128cm.
- There is not a lowered ATM available.
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Comments
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- Only one ATM was in use at the time of survey (20/04/2021).
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- Background music is played at all times.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
Pharmacy
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Pharmacy Area
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- The Pharmacy is located to the right as you enter the store via main entrance.
- The Pharmacy is approximately 10m from the main entrance.
- The Pharmacy is clearly visible from the entrance.
- There is step-free access to the Pharmacy.
- There is a clear unobstructed route to the Pharmacy.
- The Pharmacy is clearly signed.
- There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Resting/seating areas are available in this area.
- There are seats with armrests on both sides.
- Background music is played at all times.
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Counter
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- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 100cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- Clipboards can be provided to anyone who is unable to use the counter.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 20/04/2021.
- The hearing assistance system was working at the time of testing.
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Consultation Room(s)
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- The pharmacy has 1 consultation room(s) available.
- The consultation room is 1m from the pharmacy counter.
- The consultation room is clearly signed.
- There is a clear unobstructed route to the consultation room.
- There is not a/are not door(s) leading into the consultation room.
- There is written signage on or near the door.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The clear door width is 90cm.
- There is room for a wheelchair user to manoeuvre within the consultation room.
- There is a mixture of seating with and without armrests.
- Lighting levels are good.
- The consultation room is fully enclosed.
Checkouts
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Checkout Area
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- The checkout(s) is/are located at the front of the store.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s) and self-service checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 98cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; all checkouts.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance system(s) was/were tested on 20/04/2021.
- The hearing assistance system(s) was/were not working at the time of testing.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 86cm and 145cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
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Scan as you Shop
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- All staffed checkouts close at night, leaving only self checkouts.
Counter (Customer Services)
- The counter is located next to the checkouts.
- The counter is approximately 15m from the entrance.
- Clear signage for the counter is not visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 96cm.
- There is not sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is not a hearing assistance system at the counter.
Accessible Toilet(s) (Right Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located to the left as you enter via the car park entrance.
- This accessible toilet is approximately 7m (7yd 1ft) from the car park entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 102cm (3ft 4in).
- The contrast between the internal door and wall is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is fair.
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Toilet Features
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- The dimensions of the accessible toilet are 192cm x 250cm (6ft 4in x 8ft 2in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 122cm (4ft).
- The transfer space is obstructed by a female sanitary bin.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a sensor flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is poor.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the left.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- The contrast between the walls and floor is fair.
- There is not an emergency alarm.
- There is a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and general waste (with lid) disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 59cm.
- The shelf is not located where it is reachable.
- The toilet does not have a backrest or a cistern.
- The height of the toilet seat above floor level is 52cm (1ft 8in).
- The toilet seat colour contrast is good.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 97cm (3ft 2in).
- The contrast between the toilet roll holder and the wall is good.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 77cm (2ft 6in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
- The wash basin tap type is sensor.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 86cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 84cm (2ft 9in).
- The contrast between the hand dryer and the wall is good.
Standard Toilet(s)
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Toilet Facilities
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- The female and male toilets are located to the left as you enter via the car park entrance.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 7m from the car park entrance.
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is pictorial signage on or near the toilet door.
- It was not possible to access the male toilet.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 87cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are good.
Parent and Baby Room
- There is a parent and baby room.
- The parent and baby room is located to the left as you enter via the car park entrance.
- The parent and baby room is approximately 7m from the car park entrance.
- There is step-free access into the parent and baby room.
- A colleague does not need to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table is 86cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 78cm.
- The wash basin tap type is sensor.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- There is a flashing fire alarm beacon within the room.
- The lighting levels are good.