You are on Summary. Skip to the next section.

Summary

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• Services Available View
  • The following Tesco services are available at this store; Tesco Mobile shop, a café, a pharmacy, Tesco Grocery Click+Collect services and travel money.
  • In this store these services are available; Timpson's, Vision Express, National/Health Lottery, Rug Doctor (Carpet Cleaning), Coin Exchange, Photobooths, Hand Car Wash and Air & Water unit.
  • For detailed information on the petrol station please click here (new tab).
  • Please click here for the opening times and more specific information on the services available within the store (new tab).
• Facilities Available View
  • The following facilities are available at this store; an accessible toilet, standard toilets and baby changing facilities.

You are on Getting Here. Skip to the next section.

Getting Here

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• Parking View
  • The store has its own parking facilities.
  • Additional parking is not available at the petrol station.
• By Bus View
  • There is a bus stop within 150 metres of the store entrance.
  • The bus stop (Tesco - Bulls Bridge) is located on the slip road to Tesco, and is served by the H28 and E6.
  • For more information on TFL Buses please click here (opens new tab).
• By Train View
  • The nearest train station is Hayes & Harlington.
  • Hayes & Harlington Station is approximately 1.2 miles away from the store with direct links to London Paddington and Reading.
  • For more information on train times and facilities please click here (opens new tab).
  • For more information on travelling by train please click here (opens new tab).
• By Underground View
  • The nearest underground station is Hounslow West.
  • Hounslow West Underground Station is approximately 2.7 miles away from the store. The station is on the Piccadilly Line.
  • For more information on Hounslow West Underground Station please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• To get assistance please speak to a colleague at the customer service counter.
• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is a/are wheelchair(s) and mobility/electric scooter(s) with large basket(s) attached available to borrow.
• To obtain mobility aids please contact customer service.
• There is a seat/chair available within the store.
• There is a defibrillator in store.
• The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat, wheelchair attachable and adapted with padded seat.
• There is a water bowl available for assistance dogs.
• There is a Tesco Grocery Click+Collect service in the store.
• Customers can obtain online Tesco Grocery Click+Collect items from the car park collection station.
• There is not a portable hearing assistance system.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

You are on Parking. Skip to the next section.

Parking

• The store does have its own parking facilities.
• The car park is located off Hayes Road.
• The car park type is open air/surface.
• The car park does not have a height restriction barrier.
• The car park surface is tarmac.

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• Parking View
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are signposted and have markings which are faded.
  • There is/are 10+ designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 470cm.
  • The Blue Badge parking bays have a marked zone to both sides and rear.
  • The marked zones around the Blue Badge parking bays have not got at least the recommended width of 120cm.
  • There are a mixture of hatched zones within the car park, with the majority being 110cm wide.
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
• Paying View
  • Parking is free for up to 3 hours.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The entrance is clearly visible from the car park.
  • Pedestrian walkways are available in the car park.
  • The surface on the approach to the entrance(s) is tarmac and block paving.
  • There is a pedestrian crossing between the designated Blue Badge parking bays and the entrance.
  • The pedestrian crossing is level (flush) with the Blue Badge parking bays and is level with the approach to the entrance(s).
  • The pedestrian crossing has tactile paving on both sides.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).

You are on Electric Vehicle Charging Points (Pod Point). Skip to the next section.

Electric Vehicle Charging Points (Pod Point)

• There is a/are electric vehicle charging point(s) available.
• The provider of the charging point(s) is Pod Point.
• Fast charging is available.
• The electric vehicle charging point(s) is/are located to the front right corner of the car park facing the store.
• Colleagues are able to provide assistance with the electric vehicle charging points.
• Please speak with a colleague at the customer service counter.
• There is/are 5 electric vehicle charging point(s).
• The electric vehicle charging bay(s) is/are clearly marked and signposted.
• The dimensions of the electric vehicle charging bay(s) surveyed are 240cm x 490cm.
• The charging point(s) is/are located to the front as you approach the bay(s).
• The height range of the electric vehicle charging point controls/screen is 77cm to 120cm.
• The height range of the electric vehicle charging point nozzle slot is 83cm to 112cm.
• The charging point(s) require tap and pay (contactless payment).
• Payment signs are not provided.
• Payment for charging is made via an app/online and at the charging point(s).
• For more information and a guide to electric vehicle charging please click here.
• There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

You are on ATM(s). Skip to the next section.

ATM(s)

• The ATM(s) is/are located to the left of the store entrance.
• The ATM(s) is/are 40m from the entrance.
• There are bollards on the approach to the ATM(s).
• The height of the bollard(s) is 90cm.
• The bollards have a visual identification band.
• The minimum width between the bollards is 105cm.
• The controls/screen heights vary between 106cm and 142cm.
• There is not a lowered ATM available.
• There is audio adaptation for people with visual impairments.

You are on Approach (Entrance). Skip to the next section.

Approach (Entrance)

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• Approach View
  • The surface of the approach is tarmac and block paving.
  • There are bollards on the approach.
  • The height of the bollard(s) is 100cm.
  • The bollards have a visual identification band.
  • The minimum width between the bollards is 160cm.
  • There is step-free access on the approach.
  • There is a slope with a very easy incline.

You are on Entrance. Skip to the next section.

Entrance

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• Entrance View
  • This information is for the entrance located at the front of the store, off the car park.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Hello'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 220cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 190cm.
  • There are security pillars at the entrance doors.
  • The security pillars do contrast visually with the flooring.
  • The minimum width between the security pillars is 190cm.
  • There is a/are hand sanitiser(s) in this area.
  • There is a hygiene station 91cm high with hand held sanitisers just inside the entrance.
  • There is a slope with a very easy incline.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are 150cm+.
  • There are structural pillars narrowing the aisles in some places and product bins may occasionally obstruct the aisles.
  • There is some flooring in which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are varied.
  • Resting/seating areas are available in this store.
  • Resting/seating areas are located at the rear of the checkouts, in the pharmacy, café and externally at the front of the store.
  • There is a mixture of seating with and without armrests.
  • Background music is played at all times, the volume can be adjusted if requested.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is not consistent throughout the store.
  • Dementia friendly signage is not provided.

You are on F&F Clothing. Skip to the next section.

F&F Clothing

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• F&F Clothing View
  • F&F Clothing is located ahead and to the left after you enter the store.
  • F&F Clothing is approximately 18m from the entrance.
  • F&F Clothing is clearly visible from the entrance.
  • There is step-free access to F&F Clothing.
  • There is a clear unobstructed route to F&F Clothing.
  • F&F Clothing is clearly signed.
  • The majority of aisle widths are not 150cm+.
  • The minimum aisle width is 100cm.
  • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • Lighting levels are good.
  • Resting/seating areas are not available in this area.
  • A seat can be made available if required.
  • Background music is played at all times, the volume can be adjusted if requested.
• Counter View
  • There are no payment counters in this area of the store. Please pay for any items at one of the main checkouts.
• Standard Fitting Room(s) View
  • The fitting rooms were closed at time of survey (21/10/2021).

You are on Tesco Mobile. Skip to the next section.

Tesco Mobile

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• Tesco Mobile Area View
  • Tesco Mobile is located at the rear of the store.
  • Tesco Mobile is approximately 50m from the entrance.
  • Clear signage for Tesco Mobile is visible from the entrance.
  • There is step-free access to Tesco Mobile.
  • There is a clear unobstructed route to Tesco Mobile.
  • Tesco Mobile is clearly signed.
  • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • Resting/seating areas are available in this area.
  • There is bench seating and single seats without armrests.
  • Background music is played at all times, the volume can be adjusted if requested.
  • Lighting levels are good.
• Counter View
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 101cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
• Consultation Desk(s) View
  • Tesco Mobile has 1 consultation desk(s) available.
  • The consultation desk surveyed is 2m from the counter.
  • There is a clear unobstructed route to the consultation desk(s).
  • There is not room for a wheelchair user to manoeuvre.
  • The distance between the floor and the underside of the desk(s) is 72cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • There is bench seating and single seats without armrests.

You are on Pharmacy. Skip to the next section.

Pharmacy

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• Pharmacy Area View
  • The Pharmacy is located to the right after you enter the store.
  • The Pharmacy is approximately 28m from the entrance.
  • Clear signage for the Pharmacy is visible from the entrance.
  • There is step-free access to the Pharmacy.
  • There is a clear unobstructed route to the Pharmacy.
  • The Pharmacy is clearly signed.
  • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • Resting/seating areas are available in this area.
  • There are seats with armrests on both sides.
  • Background music is played at all times, the volume can be adjusted if requested.
• Counter View
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 101cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 21/10/2021.
  • The hearing assistance system was working at the time of testing.
• Consultation Room(s) View
  • The pharmacy has 1 consultation room(s) available.
  • The consultation room is 5m from the pharmacy counter.
  • The consultation room is clearly signed.
  • There is a clear unobstructed route to the consultation room.
  • There is a/are door(s) leading into the consultation room.
  • There is written signage on or near the door.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The clear door width is 89cm.
  • There is not room for a wheelchair user to manoeuvre within the consultation room.
  • There is a mixture of seating with and without armrests.
  • Lighting levels are good.
  • The consultation room is fully enclosed.

You are on Café. Skip to the next section.

Café

• The following information is for the café.
• The café is located to the left after you enter the store.
• There is step-free access to the café.
• Tables cannot be booked in advance.
• There is a counter where food and drink can be ordered.
• Colleagues can bring food and/or drinks to tables.
• Menu types include; menu boards.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• Colleagues can read menus to customers if requested.
• The type of food served here is hot and cold meals and snacks.
• Plastic/takeaway cups are available.
• Adapted cups are not available.
• Adapted cutlery is not available.
• Drinking straws are available.
• This area does not play background music.
• There is not a hearing assistance system.
• The height of the counter is 86cm.
• The height of the tray counter/rail is 81cm.
• There is a moveable card machine available for payment.
• There is ample room for a wheelchair user to manoeuvre.
• The majority of tables are accessible to wheelchair users.
• The standard height for the underside of dining tables is 74cm.
• The surface height of the lowest table is 44cm.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests on both sides.
• There are also coffee tables.
• The type of flooring in this area is wood.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are good.

You are on Checkouts. Skip to the next section.

Checkouts

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• Checkout Area View
  • The checkout(s) is/are located to the right after you enter the store.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkout(s) are good.
  • There is a/are staffed checkout(s) and self-service checkout(s).
• Staffed Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The staffed checkout(s) is/are placed in front of a plain background.
  • The height of the staffed checkout(s) is/are 93cm.
  • There is not a lowered section at the staffed checkout(s).
  • The chip & pin card machines are accessible from the staffed checkout(s).
  • There is a/are hearing assistance system(s) at the staffed checkout(s).
  • The following staffed checkout(s) have a hearing assistance system; 22, 23, 24 and 25.
  • The type of system is a fixed loop.
  • The hearing assistance system(s) is/are signed.
  • Colleagues are trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
  • The hearing assistance systems were tested at the following staffed checkout(s); 22, 23, 24 and 25.
  • The hearing assistance system(s) was/were tested on 21/10/2021.
  • The hearing assistance system(s) was/were working at the time of testing.
  • The hearing assistance system at checkouts 24 and 25 were working.
    The hearing assistance system at checkouts 22 and 23 were not working.
• Basket Only Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
  • The basket only checkout(s) is/are placed in front of a plain background.
  • The height of the basket only checkout(s) is/are 92cm.
  • There is not a lowered section at the basket only checkout(s).
  • The chip & pin card machines are accessible from the basket only checkout(s).
  • There is not a/are not hearing assistance system(s) at the basket only checkout(s).
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 87cm and 130cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
• Scan as you Shop View
  • The controls/screen heights for the self-service checkout(s) vary between 87cm and 130cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).

You are on Counter (Customer Service). Skip to the next section.

Counter (Customer Service)

• The counter is located to the left after you enter the store.
• The counter is approximately 8m from the entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• The counter is clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the counter.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are good.
• The height of the counter is 100cm.
• There is not sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section at the counter is 76cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is a clear knee recess beneath the lowered section of the counter.
• The counter is staffed.
• There is a hearing assistance system at the counter.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Colleagues are trained to use the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 21/10/2021.
• The hearing assistance system was working at the time of testing.

You are on Accessible Toilet(s) (Right Transfer). Skip to the next section.

Accessible Toilet(s) (Right Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the right of the café service counter.
  • This accessible toilet is approximately 33m (36yd 3in) from the entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 81cm (2ft 8in).
  • The contrast between the internal door and wall is poor.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is poor.
• Toilet Features View
  • The dimensions of the accessible toilet are 148cm x 240cm (4ft 10in x 7ft 10in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 89cm (2ft 11in).
  • The transfer space is obstructed by a female sanitary bin and a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is poor.
  • The contrast between the walls and floor is fair.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 90cm (2ft 11in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm (2ft 7in).
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 96cm (3ft 2in).
  • The contrast between the hand dryer and the wall is good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located to the right of the café service counter.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 34m from the entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room.
• The parent and baby room is located to the right of the café service counter.
• The parent and baby room is approximately 37m from the entrance.
• There is step-free access into the parent and baby room.
• A colleague needs to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table is 95cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 84cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is not a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.
• Customers wishing to use this facility need to enquire at the customer service counter.