Skip to main content

Tesco Calne Superstore

Beversbrook Road, Calne, SN11 9FQ

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Summary

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • Customers can seek assistance from the customer service desk or a member of staff in store.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a/are wheelchair(s) available to borrow.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • The types of trolley available at this store include; standard (large), standard (shallow) and standard (large) with baby seat.
  • There is a water bowl available for assistance dogs.
  • There is not a Tesco Grocery Click+Collect service in the store.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Parking

  • The store does have its own parking facilities.
  • The car park is located Beversbrook Road.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • Parking View
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 16 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 249cm x 485cm.
    • The Blue Badge parking bays have a marked zone to both sides and rear.
    • The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Paying View
    • Parking is free (unlimited time).
    • Payment signs are not provided.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The entrance is clearly visible from the car park.
    • Pedestrian walkways are available in the car park.
    • The surface on the approach to the entrance(s) is tarmac.
    • There is a pedestrian crossing between the designated Blue Badge parking bays and the entrance.
    • The pedestrian crossing is level (flush) with the Blue Badge parking bays and is level with the approach to the entrance(s).
    • The pedestrian crossing has tactile paving on both sides.
  • Drop-off Point(s) View
    • There is a/are clearly marked drop-off point(s).
    • The drop-off point(s) is/are located to the left of the store.
    • The route from the drop-off point(s) to the entrance is accessible to a wheelchair user unaided.
    • There is no dropped kerb between the drop off point and entrance.

Electric Vehicle Charging Points

  • There is a/are electric vehicle charging point(s) available.
  • The electric vehicle charging point(s) is/are located to the right of the store.
  • There is/are 5 electric vehicle charging point(s).
  • The electric vehicle charging bay(s) is/are clearly marked.
  • The dimensions of the electric vehicle charging bay(s) surveyed are 260cm x 489cm.
  • The charging point(s) is/are located to the front as you approach the bay(s).
  • Comments View
    • The electric vehicle charging points had not been installed at the time of survey.

Approach

  • Approach View
    • The surface of the approach is tarmac.
    • There are bollards on the approach.
    • The height of the bollard(s) is 101cm.
    • The bollards have a visual identification band.
    • The minimum width between the bollards is 120cm.
    • There is step-free access on the approach.

Entrance

  • Entrance View
    • This information is for the entrance located at the front of the store.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 267cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 270cm.
    • There are identical sets of doors at either side of the entrance foyer.
    • There are security pillars at the entrance doors.
    • The security pillar do contrast visually with the flooring.
    • The minimum width between the security pillars is 209cm.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 118cm.
    • There is a slope with a very easy incline.

ATM(s)

  • The ATM(s) is/are located to the left of the main entrance .
  • The ATM(s) is/are 7m from the main entrance.
  • There are bollards on the approach to the ATM(s).
  • The height of the bollard(s) is 100cm.
  • The bollards have a visual identification band.
  • The minimum width between the bollards is 120cm.
  • The controls/screen heights vary between 105cm and 137cm.
  • There is not a lowered ATM available.

F&F Clothing

  • F&F Clothing View
    • F&F Clothing is located to the far left of the store.
    • F&F Clothing is approximately 64m from the main entrance.
    • Clear signage for F&F Clothing is not visible from the lift.
    • There is step-free access to F&F Clothing.
    • There is a clear unobstructed route to F&F Clothing.
    • F&F Clothing is clearly signed.
    • The majority of aisle widths are not 150cm+.
    • The minimum aisle width is 122cm.
    • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
    • Lighting levels are moderate to good.
    • Resting/seating areas are not available in this area.
    • A seat cannot be made available if required.
    • Background music is only played at certain times.
  • Comments View
    • The fitting rooms were closed at the time of survey.

Tesco Mobile

  • Tesco Mobile Area View
    • Tesco Mobile is located at the rear of the store.
    • Tesco Mobile is approximately 52m from the main entrance.
    • Clear signage for Tesco Mobile is not visible from the entrance.
    • There is step-free access to Tesco Mobile.
    • There is a clear unobstructed route to Tesco Mobile.
    • Tesco Mobile is clearly signed.
    • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
    • Resting/seating areas are not available in this area.
    • A seat can be made available if required.
    • Background music is only played at certain times.
    • Lighting levels are moderate to good.
  • Counter View
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is placed in front of a plain background.
    • The lighting levels at the counter are moderate to good.
    • The height of the counter is 100cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
  • Consultation Desk(s) View
    • Tesco Mobile has 1 consultation desk(s) available.
    • The consultation desk surveyed is 1m from the counter.
    • There is a clear unobstructed route to the consultation desk(s).
    • There is not room for a wheelchair user to manoeuvre.
    • The distance between the floor and the underside of the desk(s) is 95cm.
    • There is sufficient space to write or sign documents on some of the desks.
    • The seats do not have armrests.

Café

  • The following information is for the café.
  • The café is located to the right as you enter the store.
  • Tables cannot be booked in advance.
  • There is a counter where food and drink can be ordered.
  • Colleagues can bring food and/or drinks to tables.
  • Menu types include; written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Colleagues can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are not available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are not available.
  • This area does play background music.
  • Background music is only played at certain times.
  • The system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 08/11/2021.
  • The hearing loop was working at the time of testing.
  • The height of the counter is 107cm.
  • The height of the tray counter/rail is 85cm.
  • There is a moveable card machine available for payment.
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The standard height for the underside of dining tables is 73cm.
  • The surface height of the lowest table is 41cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There are also coffee tables.
  • The type of flooring in this area is vinyl and laminate.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located to the left as you enter the store .
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkout(s) are moderate to good.
    • There is a/are basket only checkout(s), staffed checkout(s) and self-service checkout(s).
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 92cm.
    • There is not a lowered section at the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; 11 and 13.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are not trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were not tested at the time of the survey.
  • Basket Only Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
    • The basket only checkout(s) is/are placed in front of a plain background.
    • The height of the basket only checkout(s) is/are 104cm.
    • There is a lowered section at the basket only checkout(s) .
    • The height of the lowered section at the basket only checkout(s) is 68cm.
    • There is not a clear knee recess beneath the lowered section of the basket only checkout(s).
    • The chip & pin card machines are accessible from the basket only checkout(s).
    • There is a/are hearing assistance system(s) at the basket only checkout(s).
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are not trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance system(s) was/were tested on 08/11/2021.
    • The hearing assistance system(s) was/were working at the time of testing.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 62cm and 130cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).
  • Scan as you Shop View
    • The controls/screen heights for the self-service checkout(s) vary between 62cm and 130cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).

Counter (Customer Service Desk)

  • The counter is located to the right as you enter.
  • The counter is approximately 8m from the main entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • The counter is clearly signed.
  • There are no windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 100cm.
  • There is not sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 77cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 08/11/2021.
  • The hearing assistance system was working at the time of testing.

Parent and Baby Room

  • There is a parent and baby room.
  • The parent and baby room is located to the right of the store by the café.
  • The parent and baby room is approximately 24m from the main entrance.
  • There is step-free access into the parent and baby room.
  • A colleague does not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table is 75cm.
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 74cm.
  • The wash basin tap type is sensor.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is a toilet in the parent and baby room.
  • There is a flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.

Changing Places

  • Location and Access View
    • The facility is located to the right of the store by the café.
    • The facility is approximately 22m (24yd 2in) from the main entrance.
    • The facility is in addition to standard and accessible toilets.
    • The facility is located close to other managed facilities (e.g. reception or service counter).
    • There is level access into the facility.
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The colour contrast between the external door and wall is good.
    • The colour contrast between the internal door and wall is good.
    • You do need a key for the facility.
    • The key is a radar key.
    • The key can be obtained from the customer service desk.
    • The door opens outwards.
    • The door(s) is/are easy to open.
    • The door is locked by a locking handle.
    • The door has a horizontal grab rail.
    • The width of the door is 86cm (2ft 10in).
    • The dimensions of the facility are 352cm x 315cm.
    • The ceiling height is at a minimum of 2.4m.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • The colour contrast between the walls and floor is fair.
  • Toilet Details View
    • The facility toilet has a transfer space on both sides.
    • The transfer space on the right as you face the toilet is 102cm.
    • The transfer space on the left as you face the toilet is 209cm.
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on the left.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • There are no vertical grab rails for the toilet.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a sensor flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 80cm.
    • The toilet has a backrest.
    • The toilet seat colour contrast is good.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is within reach and fully functional.
  • Changing Bench and Hoist Details View
    • The facility changing bench is free standing.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 180cm (5ft 11in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is not a shower unit with a detachable shower head.
  • Other Facilities View
    • A privacy screen is available.
    • The type of wash basin is fixed.
    • The height of the wash basin is 73cm.
    • The wash basin tap type is sensor.
    • There is not a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on the left.
    • The colour contrast between the wash basin grab rail(s) and wall is good.
    • There is a soap dispenser.
    • The soap dispenser is at the recommended height of 80cm-100cm.
    • The height of the soap dispenser is 89cm.
    • Wide tear off paper roll is available.
    • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
    • The height of the wide paper roll dispenser is 89cm.
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • The height of the hand dryer is 95cm.
    • There is not a towel dispenser.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the room.
    • There is a/are female sanitary and pedal bin disposal units.
    • There is an emergency alarm for the facility.
    • The emergency pull cord alarm is within reach and fully functional.
    • There is not a coat hook.
    • There is a flashing fire alarm beacon within the toilet.
    • The lighting levels are moderate to good.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located to the right of the store by the café.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 24m from the main entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial signage on or near the toilet door.
    • It was not possible to access the female toilet.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 85cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.