You are on Summary. Skip to the next section.

Summary

• The store is located withinhttp://www.canarywharfshoppingcentre.com/
• The details within this access guide relate to the store and not the shopping centre.

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• Services Available View
  • The following Tesco services are available at this store; Tesco Mobile shop, travel money and a pharmacy.
  • In this store these services are available; National/Health Lottery and Krispy Kreme.
  • Please click here for the opening times and more specific information on the services available within the store (new tab).

You are on Getting Here. Skip to the next section.

Getting Here

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• Parking View
  • The store has shared/public parking facilities.
• By Bus View
  • There is a bus stop within 150 metres of the store entrance.
  • Canary Wharf station stop (F) towards Crossharbour, depart the bus and cross the immediate road at the bus stop, and enter Cabot Square shopping centre, the store is on the first floor via the escalator.
• By Underground View
  • The nearest underground station is Canary Wharf.
  • The station is a 5 minute walk to the store.
• By DLR View
  • The nearest DLR station is Canary Wharf .
  • Depart train at Canary Wharf and use shopping centre doors on the platform, the store is immediately after the doors.
• Comments View
  • The store is inside Cabot Square shopping centre on the first floor immediately outside the shopping centre on the first floor is Canary Wharf DLR station platforms.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• Customers can go to the customer service desk for assistance or speak to a colleague around the store.
• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is not a seat/chair available within the store.
• There is a defibrillator in store.
• The types of trolley available at this store include; standard (shallow).
• There is a water bowl available for assistance dogs.
• There is not a Tesco Collect+ service in the store.
• There is not a portable hearing assistance system.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Colleagues can take a person to a quieter area of the store for assistance or support.

You are on Parking. Skip to the next section.

Parking

• The store has shared parking facilities.
• The car park is located The minus level of Cabot Square shopping centre.
• The car park type is underground.
• The car park does not have a height restriction barrier.
• The car park surface is concrete.

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• Parking View
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 192cm x 409cm.
  • The Blue Badge parking bays have a marked zone to one side but not at the rear.
  • The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
• Paying View
  • Parking charges apply.
  • Payment signs are provided.
  • Payment signs are not clearly presented.
  • Payment signs are located at the payment machines in the building.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located inside the building.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The entrance is clearly visible from the car park.
  • Pedestrian walkways are not available in the car park.
  • The surface on the approach to the entrance(s) is concrete.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).
• Comments View
  • There is no on street parking allowed in the local area unless you have a permit which has to be obtained specially.

You are on ATM(s). Skip to the next section.

ATM(s)

• The ATM(s) is/are located just before the exit on the left.
• The ATM(s) is/are 15m from the main entrance.
• The height of the ATM(s) controls/screens is 111cm.
• There is not a lowered ATM available.

You are on Entrance. Skip to the next section.

Entrance

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• Entrance View
  • This information is for the entrance located first floor of Cabot Square shopping centre on the right once you have come off the escalators.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Tesco Metro'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There are no doors at this entrance.
  • The width of the door opening is 225cm.
  • There are security pillars at the entrance doors.
  • The minimum width between the security pillars is 194cm.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 129cm.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are 150cm+.
  • There is flooring in which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
  • Resting/seating areas are not available in this store.
  • A seat cannot be made available if required.
  • Background music is played at all times.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is consistent throughout the store.
  • Dementia friendly signage is not provided.

You are on Checkouts. Skip to the next section.

Checkouts

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• Checkout Area View
  • The checkout(s) is/are located in the far right of the store. The exit is immediately in front.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkout(s) are good.
  • There is a/are basket only checkout(s) and self-service checkout(s).
• Basket Only Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
  • The basket only checkout(s) is not/are not placed in front of a plain background.
  • The height of the basket only checkout(s) is/are 100cm.
  • There is not a lowered section at the basket only checkout(s) .
  • The type of system is a fixed loop.
  • The hearing assistance system(s) is/are signed.
  • Colleagues are trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were not tested at the time of the survey.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 84cm and 147cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
  • There is a 'weigh your loose produce' section at the self service tills. It is 71cm high.

You are on Tesco Mobile. Skip to the next section.

Tesco Mobile

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• Tesco Mobile Area View
  • Tesco Mobile is located just before the exit on the left.
  • Tesco Mobile is approximately 10m from the main entrance.
  • Tesco Mobile is clearly visible from the entrance.
  • There is step-free access to Tesco Mobile.
  • There is a clear unobstructed route to Tesco Mobile.
  • Tesco Mobile is clearly signed.
  • There is flooring in this area which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • Resting/seating areas are not available in this area.
  • A seat cannot be made available if required.
  • Lighting levels are good.
• Counter View
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 99cm.
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.

You are on Exit. Skip to the next section.

Exit

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• Exit View
  • This information is for the exit located first floor of Cabot Square shopping centre to the left as you come off the escalators.
  • The exit area/door is not clearly signed internally.
  • This exit is signed with 'Tesco Metro'.
  • There is step-free access at this exit.
  • There is a dark mat or floor marking at this exit area which may look like a hole to some people.
  • The exit door(s) does/do contrast visually with its immediate surroundings.
  • There are no doors at this exit.
  • The width of the door opening is 377cm.
  • There are security pillars at the exit doors.
  • The minimum width between the security pillars is 182cm.