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Tesco Cannon Park Centre Superstore

22 Cannon Park Centre, Lynchgate Road, Coventry, CV4 7EH

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Access Guide

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Summary

  • The store is located within Cannon Park Shopping Centre.
  • The details within this access guide relate to the store and not the shopping centre.
  • Services Available View
    • The following Tesco services are available at this store; Scan as you Shop, travel money, Tesco Grocery Click+Collect services, a petrol station, F&F Clothing and Tesco Mobile shop.
    • In this store these services are available; Costa Coffee, electric vehicle charging points, National/Health Lottery, Rug Doctor (Carpet Cleaning), Max Spielmann, Photobooths, Hand Car Wash and Krispy Kreme.
  • Facilities Available View
    • The following facilities are available at this store; an accessible toilet, standard toilets and baby changing facilities.
    • The toilet and baby changing facilities are located within Costa.

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • For help and assistance please go to Customer Services, the checkouts, or approach a colleague around the store.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • There is a/are wheelchair(s) available to borrow.
  • To obtain mobility aids please contact Customer Services.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat and wheelchair attachable.
  • There is not a water bowl available for assistance dogs.
  • There is a Tesco Grocery Click+Collect service in the store.
  • Customers can obtain online Tesco Grocery Click+Collect items from the car park collection station.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Public Parking (Provided by Cannon Park Centre)

  • Public Car Park View
    • There is a car park for public use within approximately 200m (219yd).
    • The public car park is located on Lynchgate Road.
    • The name of the car park is Cannon Park Shopping Centre.
    • There is a/are Blue Badge parking bay(s) available within the car park.
  • Drop-off Point(s) View
    • There is a/are clearly marked drop-off point(s).
    • The drop-off point(s) is/are located at the front of the shopping centre.
    • The route from the drop-off point(s) to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • There is no tactile paving on dropped kerbs between the drop-off point(s) and the entrance.

Approach (Additional Blue Badge Bays)

  • Approach View
    • The surface of the approach is stone/concrete tiles and block paving.
    • The approach surface is uneven in places.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient and has handrails on both sides.
    • There is a level landing at the top of the ramp/slope.
    • The ramp has resting areas.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • There is a/are step(s) on the approach.
    • There is/are 9 clearly marked step(s), with handrails on both sides.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 18cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The depth of the steps are 48cm.
    • The step(s) has/have tactile paving at the top and bottom.

Approach (Shopping Centre Car Park)

  • Approach View
    • The surface of the approach is tiled.
    • There is a steep slope leading up to the shopping centre entrance from the car park. The entrance consists are 3 sets of double automatic doors. There lead to a lobby area, the entrance to Tesco is to the right hand side of the lobby area.
    • There is step-free access on the approach.

ATM(s)

  • The ATM(s) is/are located at the front of the shopping centre, to the left of the shopping centre entrance.
  • The ATM(s) is/are 20m from the main store entrance.
  • There are bollards on the approach to the ATM(s).
  • The height of the bollard(s) is 81cm.
  • The bollards have a visual identification band.
  • The minimum width between the bollards is 132cm.
  • The controls/screen heights vary between 91cm and 120cm.
  • There is not a lowered ATM available.

Entrance (Store)

  • Entrance View
    • This information is for the entrance located to the right as you enter the shopping centre.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'HELLO'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) is/are double width.
    • The width of the door opening is 128cm.
    • There is a/are hand sanitiser(s) in this area.
    • The hand sanitiser at the entrance is handheld.

Entrance (Tesco Mobile and Costa)

  • Entrance View
    • This information is for the entrance located ahead as you enter the shopping centre, to the left as you face the main store entrance.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'TESCO mobile, COSTA COFFEE'.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) both ways.
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 155cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There are 2 identical sets of double manual doors leading to Tesco mobile and Costa. There is a 100cm high touch pad that alerts a member of staff for those who require assistance when using the entrances. The touch pad was not working at the time of surveying (04/11/2021).
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 100cm.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • The minimum aisle width is 120cm.
    • Some aisles are obstructed by product bins. Some aisles are obstructed by structural columns.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are mats in aisles that might be perceived as holes.
    • The lighting levels are good.
    • Resting/seating areas are not available in this store.
    • A seat can be made available if required.
    • Background music is only played at certain times.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is not provided.

Counter (Customer Service Desk)

  • The counter is located to the right as you enter.
  • The counter is approximately 8m from the main store entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • The counter is clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 101cm.
  • There is not sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 04/11/2021.
  • The hearing assistance system was working at the time of testing.

Counter (Travel Money)

  • The counter is located to the right as you enter, next to the customer service desk.
  • The counter is approximately 10m from the main store entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • The counter is clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 91cm.
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • The Travel Money counter was closed at the time of surveying. Staff were not able to access the counter to allow for testing of the hearing assistance system.

F&F Clothing

  • F&F Clothing View
    • F&F Clothing is located at the front of the store, ahead as you enter.
    • F&F Clothing is approximately 7m from the main store entrance.
    • F&F Clothing is clearly visible from the entrance.
    • There is step-free access to F&F Clothing.
    • There is a clear unobstructed route to F&F Clothing.
    • F&F Clothing is clearly signed.
    • The majority of aisle widths are not 150cm+.
    • The minimum aisle width is 120cm.
    • Some of the aisles were obstructed by product bins and display stands at the time of surveying.
    • There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
    • Lighting levels are good.
    • Resting/seating areas are available in this area.
    • The seats do not have armrests.
    • Background music is only played at certain times.
  • Accessible Fitting Room(s) View
    • The fitting rooms were closed at the time of surveying (04/11/21).
  • Standard Fitting Room(s) View
    • The fitting rooms were closed at the time of surveying (04/11/21).

Tesco Mobile

  • Tesco Mobile Area View
    • Tesco Mobile is located ahead as you enter the shopping centre, to the left as you face the main store entrance.
    • Tesco Mobile is approximately 20m from the main store entrance.
    • Tesco Mobile is clearly visible from the entrance.
    • There is step-free access to Tesco Mobile.
    • There is a clear unobstructed route to Tesco Mobile.
    • Tesco Mobile is clearly signed.
    • There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
    • Resting/seating areas are not available in this area.
    • A seat can be made available if required.
    • Background music is only played at certain times.
    • Lighting levels are good.
  • Counter View
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • The lighting levels at the counter are good.
    • The height of the counter is 101cm.
    • There is not sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
  • Consultation Desk(s) View
    • Tesco Mobile has 2 consultation desk(s) available.
    • The consultation desk surveyed is 1m from the counter.
    • There is a clear unobstructed route to the consultation desk(s).
    • There is room for a wheelchair user to manoeuvre.
    • The distance between the floor and the underside of the desk(s) is 71cm.
    • There is not sufficient space to write or sign documents on the desk(s).
    • The seats do not have armrests.

Café (Costa)

  • The following information is for the café.
  • The café is located to the right as you enter via the Costa Entrance.
  • There is step-free access to the café.
  • Tables cannot be booked in advance.
  • There is a counter where food and drink can be ordered.
  • Colleagues can bring food and/or drinks to tables.
  • Menu types include; picture wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Colleagues can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is only played at certain times.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • The hearing assistance system is located at the service counter.
  • The hearing assistance system is signed.
  • Colleagues are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 04/11/2021.
  • The hearing loop was working at the time of testing.
  • The height of the counter is 105cm.
  • There is not a moveable card machine available for payment.
  • There is ample room for a wheelchair user to manoeuvre.
  • There are some tables which are accessible to wheelchair users.
  • The standard height for the underside of dining tables is 71cm.
  • The surface height of the lowest table is 60cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There are also coffee tables.
  • The type of flooring in this area is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located at the front of the store.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are basket only checkout(s), self-service checkout(s) and staffed checkout(s).
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 92cm.
    • There is not a lowered section at the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; 14, 15 and 20.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are not trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); 14, 15 and 20.
    • The hearing assistance system(s) was/were tested on 04/11/2021.
    • The hearing assistance system(s) was/were working at the time of testing.
    • The hearing assistance systems at checkouts 14 and 20 worked at the time of surveying. The hearing assistance system at checkout 15 was not working at the time of surveying.
  • Basket Only Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
    • The basket only checkout(s) is not/are not placed in front of a plain background.
    • The height of the basket only checkout(s) is/are 92cm.
    • There is not a lowered section at the basket only checkout(s) .
    • The chip & pin card machines are accessible from the basket only checkout(s).
    • There is not a/are not hearing assistance system(s) at the basket only checkout(s).
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 64cm and 130cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).
  • Scan as you Shop View
    • The controls/screen heights for the self-service checkout(s) vary between 64cm and 130cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).

Accessible Toilet(s) (Customer Toilets - Costa)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located within Costa, ahead and to the right as you enter.
    • This accessible toilet is approximately 20m (21yd 2ft) from the Costa entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 84cm (2ft 9in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is poor.
  • Toilet Features View
    • The dimensions of the accessible toilet are 176cm x 160cm (5ft 9in x 5ft 3in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 109cm (3ft 7in).
    • The transfer space is obstructed by a female sanitary bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a sensor flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is poor.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and nappy/incontinence items bin disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 136cm and 147cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf within the accessible toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 59cm.
    • The shelf is not located where it is reachable.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 85cm (2ft 9in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
    • The wash basin tap type is sensor.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 88cm (2ft 11in).
    • The contrast between the hand dryer and the wall is good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 107cm.
  • Comments View
    • There are 2 door leading to the accessible toilet.
    • The first door has the signage and leads to a small lobby area where the baby changing table is located.
    • The second door accesses the accessible toilet from this lobby area.
    • The doors are identical with the exception of only the second door having a horizontal grab rail.

Standard Toilet(s) (Customer Toilets - Costa)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located within Costa, ahead and to the right as you enter.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 18m from the Costa entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial signage on or near the toilet door.
    • It was not possible to access the female toilet.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 85cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.