Access Guide
Getting Here
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Parking
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- The store does not have its own parking facilities.
- There is a multi-storey car park at the Whitefriars centre in Canterbury.
- For more information onhttps://www.whitefriars.co.uk/info/parking/ please click here (opens new tab).
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- Nearest bus stop to the Tesco Metro store is Whitefriars (Stop E4), Canterbury CT1 2TA Bus services-544-Walmer - Deal - Eythorne - Elvington - Goodnestone - Staple - Wingham - Canterbury Regent Coaches-649 Brymore Road - Fisher Road or Hollowmede.
- For more information on travel information on Whitefriars(stop E4) please click here (opens new tab).
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By Train
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- The nearest train station is Canterbury East train station.
- Via car from Canterbury East train station to Tesco Metro, Gravel Walk-4 min (0.7 mile) via A28.
- For more information on Canterbury East train station please click here (opens new tab).
- For more information on Southeastern Railways travel information please click here (opens new tab).
Public Parking
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On Street Blue Badge Parking
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- There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
- The on street Blue Badge parking bay(s) is/are located on Rose Lane.
- The dimensions of the on street Blue Badge parking bay(s) surveyed are 240cm x 960cm (7ft 10in x 31ft 6in).
- Payment signs are not provided.
- Parking is free for Blue Badge holders.
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Public Car Park
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- There is a car park for public use within approximately 200m (219yd).
- The public car park is located on Rose Lane.
- The name of the car park is Whitefriars Car Park.
- There is a/are Blue Badge parking bay(s) available within the car park.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
- Additional Public Parking Information View
Approach
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Approach
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- The surface of the approach is concrete.
- The approach surface is uneven in places.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a steep gradient and has no handrails.
- There is not a level landing at the top of the ramp/slope.
- The ramp does not have resting areas.
Summary
- The details within this access guide relate to the store and not the shopping centre.
- Tesco Canterbury Metro link (new tab) - click here.
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Services Available
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- The following Tesco services are available at this store; Tesco Mobile shop and travel money.
- In this store these services are available; Coin Exchange, National/Health Lottery, Costa Coffee Express, Photobooths and Krispy Kreme.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- Help and assistance can be asked for at the customer service counter or any free colleague.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (large) and standard (shallow).
- There is a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Entrance (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Hello'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 135cm.
- There are security pillars at the entrance doors.
- The height of the bollard(s) is 175cm.
- The barriers do contrast visually with the flooring.
- The minimum width between the security pillars is 230cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 120cm.
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Ramp/Slope
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- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
Checkouts (Self Service)
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Checkout Area
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- The checkout(s) is/are located to the left as you enter the main entrance.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are self-service checkout(s).
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 60cm and 135cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 90cm.
- Some of the aisles have support pillars reducing the width.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There are mats in aisles that might be perceived as holes.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- Background music is played at all times.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
Counter (Customer Service)
- The counter is located to the left as you enter the main entrance.
- The counter is approximately 20m from the main entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 110cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is not a bell to attract attention.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 29/03/2021.
- The hearing assistance system was not working at the time of testing.
Counter (Travel Money)
- The counter is located to the rear right of the store, past the standard checkouts.
- The counter is approximately 50m from the main entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 110cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is not staffed.
- There is not a bell to attract attention.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are not trained to use the hearing assistance system.
- The hearing assistance system was not tested at the time of the survey.
- This service was not in use at the time of survey-29/03/2021.
Tesco Mobile
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Tesco Mobile Area
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- Tesco Mobile is located to the rear of the store, on the right.
- Tesco Mobile is approximately 60m from the main entrance.
- Clear signage for Tesco Mobile is visible from the entrance.
- There is step-free access to Tesco Mobile.
- There is a clear unobstructed route to Tesco Mobile.
- Tesco Mobile is clearly signed.
- There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Resting/seating areas are available in this area.
- There are seats with armrests on both sides.
- Background music is played at all times.
- Lighting levels are good.
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Consultation Desk(s)
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- There are no counters within this area as the customers are served at the seats.
Checkouts (Standard and Hand Basket)
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Checkout Area
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- The checkout(s) is/are located to the right of the store, past the customer service counter.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s) and basket only checkout(s).
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Staffed Checkout(s)
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- There are no windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 90cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; till 10.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are not trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); till 10.
- The hearing assistance system(s) was/were tested on 29/03/2021.
- The hearing assistance system(s) was/were working at the time of testing.
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Basket Only Checkout(s)
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- There are no windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
- The basket only checkout(s) is not/are not placed in front of a plain background.
- The height of the basket only checkout(s) is/are 90cm.
- There is not a lowered section at the basket only checkout(s) .
- The height of the lowered section at the basket only checkout(s) is 60cm.
- There is not a clear knee recess beneath the lowered section of the basket only checkout(s).
- The chip & pin card machines are accessible from the basket only checkout(s).
- There is not a/are not hearing assistance system(s) at the basket only checkout(s).
Standard Toilet(s)
- Standard toilet facilities are not available.
Parent and Baby Room
- There is not a parent and baby room.
Toilet with Adaptations
- There is not an/are not accessible toilet(s) available.
Exit (Main Exit)
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Exit
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- This information is for the exit located to the far right of the store, past the customer service counter.
- The exit area/door is clearly signed internally.
- This exit is signed with 'Exit Only'.
- There is ramped/sloped access at this exit.
- There is a dark mat or floor marking at this exit area which may look like a hole to some people.
- The exit door(s) does/do contrast visually with its immediate surroundings.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width but one door is locked.
- The width of the door opening is 80cm.
- There is a second set of doors.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width but one door is locked.
- The width of the door opening is 80cm.
- There are security pillars at the exit doors.
- The height of the bollard(s) is 175cm.
- The barriers do contrast visually with the flooring.
- The minimum width between the security pillars is 180cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 120cm.
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Ramp/Slope
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- The ramp/slope is located leading down to the first set of exit doors.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides of the ramp.
- The width of the ramp/slope is 130cm.
- The lighting levels at the ramp/slope are good.
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Comments
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- There is a 3rd set of double doors that lead out onto the main street, these doors are permanently open with a width of 240cm.
- See photographs 6 and 7.
ATM(s)
- The ATM(s) is/are located at the front of the store, to the right of the main entrance.
- The ATM(s) is/are 10m from the main entrance.
- The controls/screen heights vary between 90cm and 140cm.
- There is not a lowered ATM available.