Access Guide
Express with Petrol Station Summary ( - Copy 1)
-
Services Available
View
- The following Tesco services are available at this store; a petrol station.
- Other services available include; National/Health Lottery and Costa Coffee Express.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
-
Facilities Available
View
- The following facilities are available at this store; an accessible toilet.
- Petrol forecourt is currently under construction.
Getting Here
-
Parking
View
- The store has its own parking facilities.
- Additional parking is not available at the petrol station.
-
By Bus
View
- There is not a bus stop within 150 metres of the store entrance.
- Bus stop on Ty'n-Y -Parc Road is 160 metres away with services to Cardiff and Merthyr Tydfil.
- For more information on Traveline buses please click here (opens new tab).
-
By Train
View
- The nearest train station is Whitchurch Station.
- Whitchurch Station 0.5 miles away with services to Cardiff Bay and Coryton.
- For more information on TFW trains please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- For help and assistance please go to the checkouts or approach any member of staff around the store.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (shallow).
- There is a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Petrol Station Forecourt
-
Out of Hours Payment Counter
View
- Petrol station forecourt is undergoing major renovation works and is currently closed.
Parking
- The store does have its own parking facilities.
- The car park is located off Tyn-Y-parc.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac and block paving.
-
Parking
View
- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
- Additional parking is available outside the petrol station.
-
Blue Badge Parking
View
- There is not a/are not Blue Badge parking bay(s) available.
-
Paying
View
- Parking is free for up to 30 minutes.
- Parking is free for 20 minutes for all customers. Penalty charges apply thereafter.
-
Access from the Car Park
View
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The entrance is not clearly visible from the car park.
- The route from the car park to the entrance is not clearly signposted.
- Pedestrian walkways are not available in the car park.
- The surface on the approach to the entrance(s) is tarmac and block paving.
- There is a pedestrian crossing from the car park that leads to a walkway alongside the store. There is tactile paving on one side. There are also bollards that are 110cm high with a 140cm gap between. They do not have identification bands.
-
Drop-off Point(s)
View
- There is not a/are not clearly marked drop-off point(s).
Approach (Approach from Petrol station forecourt)
-
Approach
View
- The surface of the approach is tarmac and block paving.
- The approach surface is uneven in places.
- There are bollards on the approach.
- The height of the bollard(s) is 105cm.
- The bollards do not contrast visually with the paving.
- The minimum width between the bollards is 170cm.
-
Ramp/Slope
View
- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient.
- There is not a level landing at the top of the ramp/slope.
Approach (Pedestrian approach from Tyn-Y-parc)
-
Approach
View
- The surface of the approach is block paving.
- The approach surface is uneven in places.
- Approach from Tyn-Y-parc is via a pedestrian crossing that then meets the slight slope just prior to entrance. There is tactile paving on the store side of the crossing.
-
Ramp/Slope
View
- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient.
- There is not a level landing at the top of the ramp/slope.
ATM(s)
- The ATM(s) is/are located ATM is located to the left of the petrol station shop .
- The ATM(s) is/are 18m from the entrance.
- There are bollards on the approach to the ATM(s).
- The height of the bollard(s) is 100cm.
- The bollards do not contrast visually with the paving.
- The minimum width between the bollards is 155cm.
- The controls/screen heights vary between 95cm and 120cm.
- There is not a lowered ATM available.
- There are additional "seasonal" bins and barriers that currently obstruct the ATM access.
Entrance
-
Entrance
View
- This information is for the entrance located to the right of the shop front.
- This entrance is signed with 'TESCO express'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 120cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There are security pillars at the entrance doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 125cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 118cm.
Getting Around
-
Access and Circulation
View
- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 150cm.
- Some product bins obstruct the aisles.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
-
Signage
View
- Overhead aisle signage is provided.
- The colour, design and typeface of signs is not consistent throughout the store.
- Dementia friendly signage is not provided.
Shop
-
Access and Circulation
View
- There is step-free access throughout.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 150cm.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- A seat can be made available if required.
-
Checkout Area
View
- The checkout(s) is/are located to the left as you enter the store .
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s).
-
Staffed Checkout(s)
View
- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 90cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 70cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a hearing assistance system at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; checkout far left.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 19/10/2021.
- The hearing assistance system was working at the time of testing.
Accessible Toilet(s)
- There is an/are accessible toilet(s) available.
-
Location and Access
View
- This accessible toilet is located To the left as you enter the store.
- This accessible toilet is approximately 25m (27yd 1ft) from the entrance.
- There is step-free access into the accessible toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from Customer service desk.
- There is written text signage on or near the toilet door.
- The contrast between the external door and wall is poor.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 88cm (2ft 11in).
- The contrast between the internal door and wall is poor.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is good.
-
Toilet Features
View
- The dimensions of the accessible toilet are 148cm x 195cm (4ft 10in x 6ft 5in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 80cm (2ft 7in).
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the walls and floor is good.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 140cm from the floor.
-
Additional Fixtures
View
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a wall which acts as a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is good.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 100cm (3ft 3in).
- The contrast between the toilet roll holder and the wall is poor.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm (2ft 5in).
- There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is twist turn mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 140cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is poor.
Standard Toilet(s)
- Standard toilet facilities are not available.