Access Guide
Summary
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Services Available
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- In this store these services are available; National/Health Lottery, Krispy Kreme and Costa Coffee Express.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store does not have its own parking facilities.
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By Bus
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- There is not a bus stop within 150 metres of the store entrance.
- There nearest bus stop is 480 metres away on St Martins Queensway with direct links to Woodcock Hill and Bartley Green.
- For more information on NX Buses please click here (opens new tab).
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By Train
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- The nearest train station is Birmingham New Street.
- Birmingham New Street is 200 metres from the store with direct links to London Euston, Coventry, Wolverhampton, Manchester and Liverpool.
- For more information on West Midland Trains please click here (opens new tab).
- For more information on Birmingham New Street station please click here (opens new tab).
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By Tram
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- The nearest tram stop is Grand Central .
- Grand Central is 100 metres away from the store with direct links to Wolverhampton and Centenary Square.
- For more information onhttps://westmidlandsmetro.com/ please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- Please go the checkouts on the left as you enter.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a/are wheelchair(s) available to borrow.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (shallow).
- There is a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Public Parking
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Public Car Park
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- There is a car park for public use within approximately 200m (219yd).
- The public car park is located on on Moor Street.
- The name of the car park is Grand Central and Bullring Car Park.
- There is a/are Blue Badge parking bay(s) available within the car park.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
- Additional Public Parking Information View
ATM(s)
- The ATM(s) is/are located on the left as you face the entrance.
- The ATM(s) is/are 4m from the entrance.
- The controls/screen heights vary between 100cm and 122cm.
- There is not a lowered ATM available.
- There is another cash machine the same on the right as you face the entrance.
Approach (New Street to Entrance)
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Approach
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- The surface of the approach is block paving.
- The approach surface is uneven in places.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient and has no handrails.
- There is not a level landing at the top of the ramp/slope.
- The slope runs downhill away from the store.
Entrance
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Entrance
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- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO Metro'.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 207cm.
- There are security pillars at the entrance doors.
- The minimum width between the security pillars is 197cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 114cm.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- Some aisles have product bins that stick out at the ends of aisles.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There are mats in aisles that might be perceived as holes.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- Background music is played at all times.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is provided.
- Photographs 1-10 show the ground floor aisles. Photographs 11-14 show the first floor aisles.
Checkouts
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Checkout Area
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- The checkout(s) is/are located on the left and right as you enter the store.
- There is step-free access to the checkout(s), via lift.
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are not clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s) and self-service checkout(s).
- There are 4 staffed checkouts and 25 self service checkouts.
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 100cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 70cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; 1.
- The type of system is a fixed loop.
- Some of the hearing assistance systems are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); 1.
- The hearing assistance system(s) was/were tested on 14/07/2021.
- The hearing assistance system(s) was/were working at the time of testing.
- Photographs 1-6 show the staffed checkouts.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 62cm and 134cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
- There are some higher self service machines that are 106cm-146cm. Photographs 7-12 show the self service checkouts.
Counter (Travel Money)
- The counter is located on.
- The counter is approximately 6m from the entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are moderate to good.
- The height of the counter is 90cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- Clipboards can be provided to anyone who is unable to use the counter.
- There is not a hearing assistance system at the counter.
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Comments
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- At time of survey the counter was closed due to covid 19 restrictions.
Escalator(s) / Travelator(s)
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Escalator(s)
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- Escalators can be used to access other floors.
- The escalator(s) is/are located on the right as you enter the store.
- The escalator(s) is/are clearly visible from the entrance.
- The escalators go both up and down.
- The floors which are accessible by escalator(s) are G and 1.
- The escalator(s) steps are clearly marked.
- The foot and head of the escalator(s) are not clearly marked.
- The lighting levels at the escalator(s) are good.
Lift
- There is a lift for public use.
- The lift is located to far left as you enter the store.
- Signs indicating the location of the lift are clearly visible from the entrance.
- The lift is approximately 20m (21yd 2ft) from the entrance.
- The lift is a standard lift.
- A colleague does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G and 1.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is fair.
- The clear door width is 124cm (4ft 1in).
- The dimensions of the lift are 210cm x 170cm (6ft 11in x 5ft 7in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are low to moderate.
- There is a/are similar lift(s) available.
- At time survey the lift to the left of the lift surveyed was under repair.
Tesco Mobile (First Floor)
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Tesco Mobile Area
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- Tesco Mobile is located on the first floor.
- Tesco Mobile is approximately 32m from the lift.
- Clear signage for Tesco Mobile is not visible from the entrance.
- There is step-free access to Tesco Mobile, via lift.
- There is a clear unobstructed route to Tesco Mobile.
- Tesco Mobile is clearly signed.
- There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Resting/seating areas are available in this area.
- The seats do not have armrests.
- Background music is played at all times.
- Lighting levels are good.
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Counter
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- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 101cm.
- There is not sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- Clipboards can be provided to anyone who is unable to use the counter.
- There is not a hearing assistance system at the counter.
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Consultation Desk(s)
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- Tesco Mobile has 3 consultation desk(s) available.
- The consultation desk surveyed is 4m from the counter.
- There is a clear unobstructed route to the consultation desk(s).
- There is room for a wheelchair user to manoeuvre.
- The distance between the floor and the underside of the lowest desk is 72cm.
- The distance between the floor and the underside of the highest desk is 75cm.
- There is sufficient space to write or sign documents on the desk(s).
- The seats do not have armrests.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.