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Tesco Caxton Metro

Caxton Gate, New Street, Birmingham, B2 5AE

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Access Guide

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COVID-19 Information

  • The information in this section was taken in July 2021.
  • There is a traffic light system in place at the entrance/exit.
  • The traffic light is above the door.
  • There is a colleague available at the entrance.
  • For assistance ask security or go to the checkouts on the right.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • The height of the hand sanitiser is 114cm.
  • Hand sanitisers are not available inside the venue.
  • There is not a limited number of customers allowed inside.
  • There is not a one-way system throughout.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at checkouts/counters.
  • Toilets are not available.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Summary

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • Please go the checkouts on the left as you enter.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a/are wheelchair(s) available to borrow.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • The types of trolley available at this store include; standard (shallow).
  • There is a water bowl available for assistance dogs.
  • There is not a Tesco Grocery Click+Collect service in the store.
  • There is not a Tesco Collect+ service in the store.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Public Parking

ATM(s)

  • The ATM(s) is/are located on the left as you face the entrance.
  • The ATM(s) is/are 4m from the entrance.
  • The controls/screen heights vary between 100cm and 122cm.
  • There is not a lowered ATM available.
  • There is another cash machine the same on the right as you face the entrance.

Approach (New Street to Entrance)

  • Approach View
    • The surface of the approach is block paving.
    • The approach surface is uneven in places.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient and has no handrails.
    • There is not a level landing at the top of the ramp/slope.
    • The slope runs downhill away from the store.

Entrance

  • Entrance View
    • This information is for the entrance located at the front of the store.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'TESCO Metro'.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 207cm.
    • There are security pillars at the entrance doors.
    • The minimum width between the security pillars is 197cm.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 114cm.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • Some aisles have product bins that stick out at the ends of aisles.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are mats in aisles that might be perceived as holes.
    • The lighting levels are good.
    • Resting/seating areas are not available in this store.
    • A seat can be made available if required.
    • Background music is played at all times.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is provided.
    • Photographs 1-10 show the ground floor aisles. Photographs 11-14 show the first floor aisles.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located on the left and right as you enter the store.
    • There is step-free access to the checkout(s), via lift.
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are not clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are staffed checkout(s) and self-service checkout(s).
    • There are 4 staffed checkouts and 25 self service checkouts.
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 100cm.
    • There is a lowered section at the staffed checkout(s).
    • The height of the lowered section at the staffed checkout(s) is 70cm.
    • There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; 1.
    • The type of system is a fixed loop.
    • Some of the hearing assistance systems are signed.
    • Colleagues are trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); 1.
    • The hearing assistance system(s) was/were tested on 14/07/2021.
    • The hearing assistance system(s) was/were working at the time of testing.
    • Photographs 1-6 show the staffed checkouts.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 62cm and 134cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).
    • There are some higher self service machines that are 106cm-146cm. Photographs 7-12 show the self service checkouts.

Counter (Travel Money)

  • The counter is located on.
  • The counter is approximately 6m from the entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • The counter is clearly signed.
  • There are no windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 90cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is not a hearing assistance system at the counter.
  • Comments View
    • At time of survey the counter was closed due to covid 19 restrictions.

Escalator(s) / Travelator(s)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located on the right as you enter the store.
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are G and 1.
    • The escalator(s) steps are clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are good.

Lift

  • There is a lift for public use.
  • The lift is located to far left as you enter the store.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • The lift is approximately 20m (21yd 2ft) from the entrance.
  • The lift is a standard lift.
  • A colleague does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G and 1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The clear door width is 124cm (4ft 1in).
  • The dimensions of the lift are 210cm x 170cm (6ft 11in x 5ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low to moderate.
  • There is a/are similar lift(s) available.
  • At time survey the lift to the left of the lift surveyed was under repair.

Tesco Mobile (First Floor)

  • Tesco Mobile Area View
    • Tesco Mobile is located on the first floor.
    • Tesco Mobile is approximately 32m from the lift.
    • Clear signage for Tesco Mobile is not visible from the entrance.
    • There is step-free access to Tesco Mobile, via lift.
    • There is a clear unobstructed route to Tesco Mobile.
    • Tesco Mobile is clearly signed.
    • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
    • Resting/seating areas are available in this area.
    • The seats do not have armrests.
    • Background music is played at all times.
    • Lighting levels are good.
  • Counter View
    • There are no windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • The lighting levels at the counter are good.
    • The height of the counter is 101cm.
    • There is not sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • Clipboards can be provided to anyone who is unable to use the counter.
    • There is not a hearing assistance system at the counter.
  • Consultation Desk(s) View
    • Tesco Mobile has 3 consultation desk(s) available.
    • The consultation desk surveyed is 4m from the counter.
    • There is a clear unobstructed route to the consultation desk(s).
    • There is room for a wheelchair user to manoeuvre.
    • The distance between the floor and the underside of the lowest desk is 72cm.
    • The distance between the floor and the underside of the highest desk is 75cm.
    • There is sufficient space to write or sign documents on the desk(s).
    • The seats do not have armrests.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.