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Tesco Chapel Street Southport Express

50-52 Chapel Street, Lancashire, Lancashire, PR8 1BZ

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Access Guide

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Overview

Entrance

  • This entrance is located to the front of the store.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 160cm.
  • The doors have a low colour contrast.

Supermarket

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 120cm - 150cm.
  • Some aisles did have obstructions at the time of the survey, these included: pillars.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, sliding door display cabinets and sliding top cabinets.
  • There is background noise.
  • There is product signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is consistent throughout.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Self-Service Checkouts

  • The self-service checkout area is located to the right of the store, from the entrance.
  • There is step-free level access to the self-service checkout area.
  • The store has self-service touchscreens for basket shops.
  • Lowered self-service touchscreens are available.
  • Lowered Touchscreens View
    • Lowered self-service touchscreens are available for basket shops.
    • The lowered touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
    • The height of the loading area is 44cm.
    • The height of the packing area is 44cm.
    • The card payment machine is at a height of 90cm.
    • The payment machine is at a fixed height.
    • Assistance is available at the lowered self-service touchscreen.
  • Standard Touchscreens View
    • The self-service checkout surveyed was a basket shop touchscreen.
    • The height of the touchscreen display ranges from 137cm to 156cm from the floor.
    • The touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
    • The height of the scanner is 124cm.
    • The height of the loading area is 68cm.
    • The height of the packing area is 68cm.
    • The card payment machine is at a height of 123cm.
    • The payment machine is at a fixed height.
    • Assistance is available at the self-serve checkouts.

Staffed Checkouts

  • The staffed checkout area is located to the right of the entrance.
  • The store has a payment counter.
  • There is step-free level access to the staffed checkout area.
  • Payment Counter View
    • The payment counter surveyed is located to the right of the entrance.
    • Signage is not provided for the counter.
    • The height of the counter is 82cm.
    • There is not a lowered section at the counter.
    • The counter has screens which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 100cm.
    • The payment machine is at a fixed height.
    • There is not a hearing assistance system.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Basket Checkouts View
    • Signage is not provided for the basket checkouts.
    • There is not a hearing assistance system.
    • Lighting levels were even at the time of the survey.