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Tesco Chatham Lords Wood Express

Newton Close, Lords Wood, Chatham, ME5 8TH

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Access Guide

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Getting Here

Summary

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • Any available colleague can help and asist.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • There is a water bowl available for assistance dogs.
  • There is not a Tesco Grocery Click+Collect service in the store.
  • There is not a Tesco Collect+ service in the store.
  • There is not a portable hearing assistance system.
  • Colleagues are not trained to use the hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Public Parking (Sultan Road Car Park)

  • Public Car Park View
    • There is a car park for public use within approximately 200m (219yd).
    • The public car park is located on Sultan Road.
    • The name of the car park is Sultan Road Car Park.
    • There is a/are Blue Badge parking bay(s) available within the car park.
    • This car park is free of charge up to 20hours for all users.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Approach (Sultan Road car park to Tesco Express main entrance)

  • Approach View
    • The surface of the approach is tarmac and concrete tiles.
    • The approach surface is uneven in places.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a steep gradient and has no handrails.
    • There is a level landing at the top of the ramp/slope.
    • The ramp does not have resting areas.
  • Step(s) View
    • The car park surface is very uneven and the drop down curb has no tactile paving.

Entrance (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the store.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Tesco Express'.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
    • There are security pillars at the entrance doors.
    • The height of the bollard(s) is 175cm.
    • The barriers do contrast visually with the flooring.
    • The minimum width between the security pillars is 160cm.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 120cm.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • The minimum aisle width is 100cm.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are mats in aisles that might be perceived as holes.
    • The lighting levels are good.
    • Resting/seating areas are not available in this store.
    • A seat can be made available if required.
    • Background music is only played at certain times.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is not provided.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located to the far left of the store.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are not clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are staffed checkout(s) and self-service checkout(s).
  • Staffed Checkout(s) View
    • There are no windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 90cm.
    • There is not a lowered section at the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; till no.1 and 3.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are not trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); till no.1 and 3.
    • The hearing assistance system(s) was/were tested on 25/03/2021.
    • The hearing assistance system(s) was/were working at the time of testing.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 60cm and 135cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).

Standard Toilet(s)

  • Standard toilet facilities are not available.

Parent and Baby Room

  • There is not a parent and baby room.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.

ATM(s)

  • The ATM(s) is/are located at the front, far left of the store.
  • The ATM(s) is/are 20m from the main entrance.
  • There are bollards on the approach to the ATM(s).
  • The height of the bollard(s) is 90cm.
  • The bollards do not contrast visually with the paving.
  • The minimum width between the bollards is 100cm.
  • The controls/screen heights vary between 90cm and 140cm.
  • There is not a lowered ATM available.