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Tesco Chell Street Hanley Express

Chell Street, Stoke-on-Trent, ST1 6AZ

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Access Guide

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Overview

Parking

  • Car Park View
    • The car park is located to the front of the store.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There is 1 designated Blue Badge parking bay available.
    • The Blue Badge bay is clearly marked.
    • The Blue Badge parking bay dimensions are 240cm (width) x 380cm (depth).
    • There is a marked zone to one side and the rear.
    • The width of the marked zone is 120cm.
    • The nearest designated bay is 2m from the store entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • This route has bollards.
  • Charges and Restrictions View
    • Parking is free for all users.
    • Parking is free for 2 hours.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

ATMs (External)

  • There is one ATM.
  • The ATM is located to the right of the store entrance.
  • The ATM is clearly signed.
  • The approach to the ATM has bollards.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal ATM.
  • The height of the ATM features vary between 86cm and 129cm.

Entrance

  • This entrance is located to the front of store.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 152cm.
  • The doors have a low colour contrast.
  • There are security barriers at the entrance.

Supermarket

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 150cm - 180cm.
  • Some aisles did have obstructions at the time of the survey, these included: product bins, product displays and additional stock.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and sliding door display cabinets.
  • There is no (or very little) background noise.
  • There is product and overhead signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is consistent throughout.
  • Lighting levels were even at the time of the survey.

Staffed Checkouts

  • The staffed checkout area is located to the left of the entrance.
  • The store has a payment counter.
  • There is step-free level access to the staffed checkout area.
  • Payment Counter View
    • The payment counter is located to the left of the entrance.
    • Signage is not provided for the counter.
    • The height of the counter is 70cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The payment machine is portable.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • Lighting levels were even at the time of the survey.

Self-Service Checkouts

  • The self-service checkout area is located to the left of the store entrance.
  • There is step-free level access to the self-service checkout area.
  • The store has self-service touchscreens for basket and trolley combined shops.
  • Lowered self-service touchscreens are not available.
  • Standard Touchscreens View
    • The self-service checkout surveyed was a basket and trolley shop touchscreen.
    • The height of the touchscreen display ranges from 117cm to 137cm from the floor.
    • The touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
    • The height of the scanner is 103cm.
    • The height of the loading area is 45cm.
    • The height of the packing area is 73cm.
    • The card payment machine is at a height of 94cm.
    • The payment machine is portable.
    • Assistance is available at the self-serve checkouts.