Access Guide
Summary
- The store is located within The Brewery Quarter.
- The details within this access guide relate to the store and not the shopping area.
- The Brewery Quarter link (new tab) - click here.
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Services Available
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- In this store these services are available; Costa Coffee Express and National/Health Lottery.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store does not have its own parking facilities.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The nearest bus stop is 90 metres away on High Street with direct links to Hatherley, Landsdown and Hesters Way.
- For more information on Stagecoach buses please click here (opens new tab).
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By Train
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- The nearest train station is Cheltenham Spa.
- Cheltenham Spa train station is located 1.2 miles from the store.
The station has direct links to Birmingham New Street, Gloucester, Cardiff Central, London Paddington and Bristol Temple Meads. - For more information on Cheltenham Spa train station please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- For help and assistance please go to the checkouts or approach a colleague around the store.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (shallow).
- There is not a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- The designated place of safety is the staff office which is located at the rear of the store.
Please approach a member of staff if you need to access the place of safety. - The defibrillator is located to left as you enter the store.
Public Parking
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On Street Blue Badge Parking
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- There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
- The on street Blue Badge parking bay(s) is/are located on Bennington Street.
- There are not parking charges for the on street Blue Badge parking bay(s).
- Parking is free for Blue Badge holders.
- Free parking for Blue Badge holders is for 3 hours only.
- The closest Blue Badge parking is located in Bennington Street which is 160 metres away from the store.
Individual parking bays are not provided, there is space for approximately 2 cars to park in the designated Blue Badge area.
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Public Car Park
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- There is not a car park for public use within approximately 200m (219yd).
- The nearest public car park is the NCP Brewery Quarter which is located 0.3 miles from the store.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Approach
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Approach
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- The surface of the approach is stone/concrete tiles.
- There is step-free access on the approach.
- The store is located in a pedestrianised area.
There are benches and trees situated in this area on the approach.
ATM(s)
- The ATM(s) is/are located to the left of the entrance.
- The ATM(s) is/are 8m from the entrance.
- The controls/screen heights vary between 90cm and 125cm.
- There is not a lowered ATM available.
Entrance
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Entrance
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- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO express'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 140cm.
- There are security pillars at the entrance doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 150cm.
- There are baskets on the left as you enter the store.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 120cm.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are not 150cm+.
- The minimum aisle width is 85cm.
- Some aisles are obstructed by product bins and pillars.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located to the left as you enter the store.
- There is step-free access to the checkout(s).
- There is not a clear unobstructed route to the checkout(s).
- The checkout(s) is/are not clearly signed.
- The lighting levels at the checkout(s) are moderate to good.
- There is a/are staffed checkout(s) and self-service checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 92cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 70cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; all 3 staffed tills have hearing loops.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are not trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); all 3 staffed tills.
- The hearing assistance system(s) was/were tested on 29/06/2021.
- The hearing assistance system(s) was/were working at the time of testing.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 90cm and 138cm.
- Colleagues can provide assistance with using the self-service checkout(s).
- Self-service checkouts are card only.
There are further self-service checkouts available that range from 110cm to 150cm in height.
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Comments
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- There are clear screens at the end of the staffed checkouts which staff can move if required.
- There are product displays located in front of the checkouts with a width of 120cm between displays.
- There are clear screens at the end of the staffed checkouts which staff can move if required.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.