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Summary

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• Services Available View
  • The following Tesco services are available at this store; photo services and travel money.
  • Please click here for the opening times and more specific information on the services available within the store (new tab).
• Facilities Available View
  • At the time of survey all of the toilet facilities and baby change facilities were closed until further notice (22/2/2021).

You are on Getting Here. Skip to the next section.

Getting Here

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• Parking View
  • The store has shared/public parking facilities.
• By Bus View
  • There is a bus stop within 150 metres of the store entrance.
  • The bus stop is located on Turners Hill, to the right of the Turners Hill entrance as you face the store.
    Buses are available to Waltham Abbey, Waltham Cross, Potters Bar and Hammond Street from this stop.
  • For more information on Arriva Buses please click here (opens new tab).
• By Train View
  • The nearest train station is Cheshunt.
  • The station is approximately 0.5 miles away (10 minute walk), with direct services to London Liverpool Street, Stratford and Hertford East.
  • For more information on Greater Anglia please click here (opens new tab).
  • For more information on London Overground please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• Colleagues are available at the entrance, exit and customer service counter.
• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is a/are wheelchair(s) available to borrow.
• To obtain mobility aids please contact a colleague at customer service.
• There is a seat/chair available within the store.
• There is not a defibrillator in store.
• The types of trolley available at this store include; standard (shallow), standard (large), standard (large) with baby seat and wheelchair attachable.
• There is not a water bowl available for assistance dogs.
• There is not a Tesco Grocery Click+Collect service in the store.
• There is not a portable hearing assistance system.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

You are on Public Parking (Windmill Lane Car Park). Skip to the next section.

Public Parking (Windmill Lane Car Park)

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• Public Car Park View
  • There is a car park for public use within approximately 200m (219yd).
  • The public car park is located on Windmill Lane.
  • The name of the car park is Windmill Lane.
  • There is a/are Blue Badge parking bay(s) available within the car park.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).
• Additional Public Parking Information View
  • For more information on public parking please click here (new tab).

You are on ATM(s). Skip to the next section.

ATM(s)

• The ATM(s) is/are located to the left of the Turners Hill entrance.
• The ATM(s) is/are 10m from the Turners Hill entrance.
• The height of the ATM(s) controls/screens is 100cm.
• There is not a lowered ATM available.

You are on Entrance (Turners Hill). Skip to the next section.

Entrance (Turners Hill)

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• Entrance View
  • This information is for the entrance located at the front of the store on Turners Hill.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'TESCO Metro'.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • There is a second set of doors.
  • The door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.
  • There are security pillars at the entrance doors.
  • The barriers do not contrast visually with the flooring.
  • The minimum width between the security pillars is 150cm.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 100cm.

You are on Entrance (Car Park). Skip to the next section.

Entrance (Car Park)

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• Entrance View
  • This information is for the entrance located in the car park.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'TESCO metro'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 145cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 140cm.
  • The are identical sets of doors at either side of the entrance foyer.
  • There are security pillars at the entrance doors.
  • The barriers do not contrast visually with the flooring.
  • The minimum width between the security pillars is 140cm.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 100cm.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are 150cm+.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There are mats in aisles that might be perceived as holes.
  • The lighting levels are good.
  • Resting/seating areas are available in this store.
  • Resting/seating areas are located to the rear of checkout 6.
  • The seats have an armrest on one side only.
  • Background music is only played at certain times.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is consistent throughout the store.
  • Dementia friendly signage is provided.

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Checkouts

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• Checkout Area View
  • The checkout(s) is/are located to the far left as you enter the store from the Turners Hill entrance.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkout(s) are good.
  • There is a/are staffed checkout(s) and self-service checkout(s).
• Staffed Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The staffed checkout(s) is not/are not placed in front of a plain background.
  • The height of the staffed checkout(s) is/are 80cm.
  • There is not a lowered section at the staffed checkout(s).
  • The chip & pin card machines are accessible from the staffed checkout(s).
  • There is not a/are not hearing assistance system(s) at the staffed checkout(s).
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 50cm and 60cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
  • Self-service checkouts are also used for Basket Only service as shown in photographs 4 and 5.

You are on Counter (Customer Service). Skip to the next section.

Counter (Customer Service)

• The counter is located to the left after you enter the store from the Turners Hill entrance.
• The counter is approximately 22m from the Turners Hill entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• The counter is clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the counter.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are good.
• The height of the counter is 110cm.
• There is not sufficient space to write or sign documents on the counter.
• There is not a lowered section of the counter.
• The counter is staffed.
• Clipboards can be provided to anyone who is unable to use the counter.
• There is a hearing assistance system at the counter.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Colleagues are trained to use the hearing assistance system.
• The hearing assistance system was not tested at the time of the survey.
• The Bureau de Change is part of this counter.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• At the time of survey the accessible toilet was locked and out of use (22/2/2021).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• At time of survey the standard toilet was locked and out of use (22/2/2021).

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• At time of survey the parent and baby room was locked and out of use (22/2/2021).

You are on Exit (Turners Hill). Skip to the next section.

Exit (Turners Hill)

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• Exit View
  • This information is for the exit located to the left of the customer service counter.
  • The exit area/door is clearly signed internally.
  • This exit is signed with 'Goodbye hope to you see you again'.
  • There is step-free access at this exit.
  • There is a canopy or recess which provides weather protection at this exit.
  • There is a dark mat or floor marking at this exit area which may look like a hole to some people.
  • The exit door(s) does not/do not contrast visually with its immediate surroundings.
  • The door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.
  • There are identical sets of doors at either side of the exit foyer.
  • There are security pillars at the exit doors.
  • The barriers do contrast visually with the flooring.
  • The minimum width between the security pillars is 150cm.