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Tesco Chessington Hook Express

381-385 Hook Road, Chessington, KT9 1EL

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Access Guide

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Summary

  • The store is located within Hook Parade.
  • The details within this access guide relate to the store and not the building.

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • You can get assistance from colleagues at the counter or shop floor.
  • This store is not part of the Sunflower Lanyard Scheme.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is not a seat/chair available within the store.
  • There is a defibrillator in store.
  • There is not a water bowl available for assistance dogs.
  • There is not a Tesco Grocery Click+Collect service in the store.
  • There is not a Tesco Collect+ service in the store.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Public Parking

  • On Street Blue Badge Parking View
    • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
    • The on street Blue Badge parking bay(s) is/are located on Hook Parade.
    • The dimensions of the on street Blue Badge parking bay(s) surveyed are 230cm x 430cm (7ft 7in x 14ft 1in).
    • There are not parking charges for the on street Blue Badge parking bay(s).
    • Payment signs are not provided.
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is for Unlimited only.
  • On Street Standard Parking View
    • Standard on street parking is available.
    • The standard on street parking is located on Hook Parade.
  • Public Car Park View
    • There is a car park for public use within approximately 200m (219yd).
    • The public car park is located on Elm Road adjacent Hook Parade.
    • The name of the car park is Hook Centre Car Park.
    • There is a/are Blue Badge parking bay(s) available within the car park.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).
  • Comments View
    • Parking is free with no time limit.

ATM(s)

  • The ATM(s) is/are located Hook Parade.
  • The ATM(s) is/are 8m from the Entrance.
  • The controls/screen heights vary between 90cm and 120cm.
  • There is not a lowered ATM available.

Approach

  • Approach View
    • The surface of the approach is tarmac and concrete tiles.
    • The venue is in Hook Parade where there are other local shops.
    • There are bollards on the approach.
    • The height of the bollard(s) is 100cm.
    • The bollards contrast(s) visually with the paving.
    • The minimum width between the bollards is 460cm.
    • There is step-free access on the approach.
  • Comments View
    • There is a dropped kerbs to allow pedestrian cross to the store.

Entrance

  • Entrance View
    • This information is for the entrance located Hook Parade.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'TESCO express'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 150cm.
    • There are security pillars at the entrance doors.
    • The security pillars do contrast visually with the flooring.
    • The minimum width between the security pillars is 150cm.
    • The Entrance is obstructed by Trolleys and Baskets.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 120cm.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • Some aisles are obstructed by trolleys, product displays and floor to ceiling pillars.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.
    • Resting/seating areas are not available in this store.
    • A seat cannot be made available if required.
    • No facility for BGM.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is not provided.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located on the left as you enter the store.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkout(s) are moderate to good.
    • There is a/are self-service checkout(s) and staffed checkout(s).
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 90cm.
    • There is a lowered section at the staffed checkout(s).
    • The height of the lowered section at the staffed checkout(s) is 70cm.
    • There is a clear knee recess beneath the lowered section of the staffed checkout(s).
    • The chip & pin card machines are not accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; 1-2.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); 1-2.
    • The hearing assistance system(s) was/were tested on 28/07/2021.
    • The hearing assistance system(s) was/were working at the time of testing.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 110cm and 130cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.