Access Guide
Summary
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Services Available
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- The following Tesco services are available at this store; electric vehicle charging points, a café, a pharmacy, F&F Clothing, Tesco Mobile shop, Tesco Grocery Click+Collect services, Scan as you Shop, a petrol station and travel money.
- In this store these services are available; a petrol station, Costa Coffee Express, Holland and Barrett, Timpson's, National/Health Lottery, Rug Doctor (Carpet Cleaning), Coin Exchange, Max Spielmann, Photobooths, Hand Car Wash and Krispy Kreme.
- For detailed information on the petrol station please click here (new tab).
- Please click here for the opening times and more specific information on the services available within the store (new tab).
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Facilities Available
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- The following facilities are available at this store; standard toilets and baby changing facilities.
Getting Here
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By Bus
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- There is not a bus stop within 150 metres of the store entrance.
- The nearest bus stop is 450m away on Southport Road. It provides direct services to Preston and Chorley.
- For more information on fare and timetable information please click here (opens new tab).
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By Train
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- The nearest train station is Euxton Balshaw Lane.
- The nearest train station is 1 mile away and provides direct services to Liverpool Lime Street, Preston, Blackpool North, Wigan North Western and St. Helens Central.
- For more information on station details please click here (opens new tab).
- For more information on fare and timetable information please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- Customers requiring assistance should go to the Customer Service desk.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a/are mobility/electric scooter(s) with large basket(s) attached and wheelchair(s) available to borrow.
- To obtain mobility aids please contact Customer Service desk.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat, wheelchair attachable and adapted with padded seat/headrest.
- There is a water bowl available for assistance dogs.
- There is a Tesco Grocery Click+Collect service in the store.
- Customers can obtain online Tesco Grocery Click+Collect items from the car park collection station.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Parking
- The store does have its own parking facilities.
- The car park is located Foxhole Road.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
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Parking
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- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 18 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 235cm x 470cm.
- The Blue Badge parking bays have a marked zone to both sides and rear.
- The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
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Paying
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- Parking is free for up to 3 hours.
- Payment signs are not provided.
- Signs around the car park suggest that people staying more than 3 hours may be sent a £70 parking charge notice in the post.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The entrance is clearly visible from the car park.
- Pedestrian walkways are available in the car park.
- The surface on the approach to the entrance(s) is tarmac and block paving.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Electric Vehicle Charging Points
- There is a/are electric vehicle charging point(s) available.
- The provider of the charging point(s) is Podpoint.
- Fast charging is available.
- The electric vehicle charging point(s) is/are located To the right of the store building in the car park.
- Colleagues are able to provide assistance with the electric vehicle charging points.
- Customers requiring assistance should go to the Customer Service desk or telephone the store.
- There is/are 4 electric vehicle charging point(s).
- The electric vehicle charging bay(s) is/are clearly marked.
- The dimensions of the electric vehicle charging bay(s) surveyed are 230cm x 465cm.
- The charging point(s) is/are located to the front as you approach the bay(s).
- The height range of the electric vehicle charging point controls/screen is 91cm to 183cm.
- The height range of the electric vehicle charging point nozzle slot is 100cm to 100cm.
- An app is required to use the charging point(s).
- Charging for all users is limited to 3 hours.
- Vehicle charging is free for all users.
- There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.
Approach
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Approach
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- The surface of the approach is tarmac and block paving.
- There are bollards on the approach.
- The height of the bollard(s) is 101cm.
- The bollards have a visual identification band.
- The minimum width between the bollards is 120cm.
- There is a slope with a very easy incline.
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Ramp/Slope
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- The slope is on the covered walkway between the Blue-badge spaces and the entrance. All other parts of the approach are level.
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Comments
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- On the approach from the Blue-badge parking spaces there is a temporary walkway leading to the entrance. This walkway is approximately 142cm wide. It is bordered on the left by metal fencing and on the right by bollards that are 101cm high and have a visual identification band.
Entrance
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Entrance
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- This information is for the entrance located To the left of the store frontage.
- The entrance area/door is not clearly signed.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 150cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 201cm.
- There are identical sets of doors at either side of the entrance foyer.
- There are security pillars at the entrance doors.
- The minimum width between the security pillars is 168cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 94cm.
ATM(s)
- The ATM(s) is/are located To the right of the store entrance .
- The ATM(s) is/are 30m from the Store entrance.
- The controls/screen heights vary between 87cm and 116cm.
- There is not a lowered ATM available.
- The rightmost ATM has an audio transaction guide. To use this customers need earphones or headphones with a 3.5mm jack.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 96cm.
- Pillars and product bins restrict aisle width in some places.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There are mats in aisles that might be perceived as holes.
- The lighting levels are good.
- Resting/seating areas are available in this store.
- Resting/seating areas are located In the ground floor café.
- There is bench seating and also a mixture of single seats with and without armrests.
- Background music is played at all times, the volume can be adjusted if requested.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located To the right as you enter the store .
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are self-service checkout(s) and staffed checkout(s).
- There are 10 staffed, 16 self-service and 6 Scan as you Shop checkouts.
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 91cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; 13.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are not trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); 13.
- The hearing assistance system(s) was/were tested on 03/11/2021.
- The hearing assistance system(s) was/were working at the time of testing.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 62cm and 146cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
- There are two different types of self-service checkout. The height of one varies between 62cm and 130cm and the other varies between 108cm and 146cm.
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Scan as you Shop
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- The controls/screen heights for the self-service checkout(s) vary between 64cm and 130cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
F&F Clothing
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F&F Clothing
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- F&F Clothing is located On the 1st floor.
- F&F Clothing is approximately 5m from the 1st floor lift entrance.
- F&F Clothing is clearly visible from the entrance.
- There is step-free access to F&F Clothing, via lift.
- There is a clear unobstructed route to F&F Clothing.
- F&F Clothing is clearly signed.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 94cm.
- Aisle. Widths are restricted in some places due to pillars and clothing display racks.
- There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are moderate to good.
- Resting/seating areas are not available in this area.
- A seat can be made available if required.
- Background music is played at all times, the volume can be adjusted if requested.
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Comments
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- Fitting rooms are unavailable. Due to Covid and cannot be accessed.
Tesco Mobile
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Tesco Mobile Area
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- Tesco Mobile is located at the rear of the store on the ground floor.
- Tesco Mobile is approximately 76m from the Store entrance.
- Clear signage for Tesco Mobile is visible from the entrance.
- There is step-free access to Tesco Mobile.
- There is a clear unobstructed route to Tesco Mobile.
- Tesco Mobile is clearly signed.
- There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Resting/seating areas are available in this area.
- The seats do not have armrests.
- Background music is played at all times, the volume can be adjusted if requested.
- Lighting levels are good.
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Counter
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- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 100cm.
- There is not sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- There is not a hearing assistance system at the counter.
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Consultation Desk(s)
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- Tesco Mobile has 2 consultation desk(s) available.
- The consultation desk surveyed is 2m from the counter.
- There is a clear unobstructed route to the consultation desk(s).
- There is room for a wheelchair user to manoeuvre.
- The distance between the floor and the underside of the desk(s) is 75cm.
- There is not sufficient space to write or sign documents on the desk(s).
- The seats do not have armrests.
Pharmacy
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Pharmacy Area
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- The Pharmacy is located At the rear of the store on the ground floor.
- The Pharmacy is approximately 68m from the Store entrance.
- Clear signage for the Pharmacy is not visible from the lift.
- There is step-free access to the Pharmacy.
- There is a clear unobstructed route to the Pharmacy.
- The Pharmacy is clearly signed.
- There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Resting/seating areas are available in this area.
- There are seats with armrests on both sides.
- Background music is played at all times, the volume can be adjusted if requested.
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Counter
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- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 101cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 03/11/2021.
- The hearing assistance system was working at the time of testing.
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Consultation Room(s)
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- The pharmacy has 1 consultation room(s) available.
- The consultation room is 4m from the pharmacy counter.
- The consultation room is not clearly signed.
- There is a clear unobstructed route to the consultation room.
- There is a/are door(s) leading into the consultation room.
- There is no signage on or near the door.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The clear door width is 86cm.
- There is not room for a wheelchair user to manoeuvre within the consultation room.
- There are seats with armrests on both sides.
- Lighting levels are good.
- The consultation room is fully enclosed.
Café
- The following information is for the café.
- The café is located 34 metres to the right as you enter the. Store.
- There is step-free access to the café.
- Tables cannot be booked in advance.
- There is a counter where food and drink can be ordered.
- Colleagues can bring food and/or drinks to tables.
- Menu types include; picture wall menus, written wall menus and menu boards.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Colleagues can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times, the volume can be adjusted if requested.
- There is a hearing assistance system.
- The system is a fixed loop.
- The hearing assistance system is located at the rightmost tillpoint.
- The hearing assistance system is signed.
- Colleagues are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 03/11/2021.
- The hearing loop was working at the time of testing.
- The height of the counter is 105cm.
- The height of the lowered section at the counter is 76cm.
- There is a clear knee recess beneath the low/lowered section of the counter.
- The height of the counter is 105cm.
- There is a moveable card machine available for payment.
- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The standard height for the underside of dining tables is 70cm.
- The surface height of the highest table is 108cm.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There are also high tables, bench seats and high stools.
- The type of flooring in this area is vinyl.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are low to moderate.
- Lighting levels can be adjusted by a colleague upon request.
Counter (Customer Service)
- The counter is located To the right as you enter the store.
- The counter is approximately 6m from the Store entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 95cm.
- There is not sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 72cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 03/11/2021.
- The hearing assistance system was working at the time of testing.
Escalator(s) / Travelator(s)
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Travelator(s)
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- Travelators can be used to access other floors.
- The travelator(s) is/are located Straight ahead as you enter the store.
- The travelator(s) is/are clearly visible from the entrance.
- The travelators go both up and down.
- The floors which are accessible by travelator(s) are G, 1.
- The foot and head of the travelator(s) are clearly marked.
- The lighting levels at the travelator(s) are good.
Lift
- There is a lift for public use.
- The lift is located At the rear of the store.
- Signs indicating the location of the lift are not available from the entrance.
- The lift is approximately 63m (68yd 2ft) from the store entrance.
- The lift is a standard lift.
- A colleague does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, 1.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is low.
- The colour contrast between the external lift control plate and the wall is high.
- The clear door width is 130cm (4ft 3in).
- The dimensions of the lift are 138cm x 240cm (4ft 6in x 7ft 10in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are low to moderate.
Toilet with Adaptations (ground floor - left transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located to the right as you enter the store behind the checkouts.
- This accessible toilet is approximately 50m (54yd 2ft) from the Store entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- The key is not a radar key.
- There is tactile, pictorial, written text and dementia friendly signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door may be difficult to open.
- The width of the accessible toilet opening is 81cm (2ft 8in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is medium.
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Toilet Features
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- The dimensions of the accessible toilet are 133cm x 140cm (4ft 4in x 4ft 7in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 68cm (2ft 3in).
- The transfer space is obstructed by a female sanitary bin and a waste disposal bin.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a sensor flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the right.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is low.
- The contrast between the walls and floor is medium.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and general waste (with no lid) disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 92cm (3ft).
- The contrast between the toilet roll holder and the wall is low.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 68cm (2ft 3in).
- There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
- The wash basin tap type is sensor.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 106cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 106cm (3ft 6in).
- The contrast between the hand dryer and the wall is good.
Standard Toilet(s) (ground floor)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female and male toilets are located To the right as you enter the store behind the checkouts.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 50m from the Store entrance.
- The colour contrast between the external toilet door(s) and wall(s) is high.
- There is tactile and pictorial signage on or near the toilet door.
- It was not possible to access the female toilet.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 85cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are good.
Parent and Baby Room (ground floor)
- There is a parent and baby room.
- The parent and baby room is located to the right as you enter the store, behind the checkouts.
- The parent and baby room is approximately 50m from the Store entrance.
- There is step-free access into the parent and baby room.
- A colleague does not need to be notified for use of the room.
- There is tactile and pictorial signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table is 83cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 74cm.
- The wash basin tap type is sensor.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- There is not a flashing fire alarm beacon within the room.
- The lighting levels are good.
Toilet with Adaptations (1st floor - right transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located On the 1st floor in the far right-hand corner.
- This accessible toilet is approximately 46m (50yd 11in) from the 1sr floor lift entrance.
- There is step-free access into the accessible toilet, via lift.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- The key is not a radar key.
- There is tactile, pictorial, dementia friendly and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 89cm (2ft 11in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is medium.
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Toilet Features
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- The dimensions of the accessible toilet are 144cm x 188cm (4ft 9in x 6ft 2in).