Access Guide
Getting Here
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Parking
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- The store has its own parking facilities.
- Additional parking is not available at the petrol station.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- Bus stop on Highwood Square is 135 metres away with services to Monkwick, Great Horkesley and Colchester.
- For more information on Arriva buses please click here (opens new tab).
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By Train
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- The nearest train station is Colchester.
- Colchester train station is 1.8 miles with services to London Liverpool Street, Norwich and Clacton-on-Sea.
- For more information on Greater Anglia trains please click here (opens new tab).
- For more information on Colchester station please click here (opens new tab).
Petrol Station Summary
- The petrol station is located within Highwoods Shopping Centre.
- The details within this access guide relate to the petrol station and not the shopping centre.
- For detailed information on the store itself please click here (new tab)
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Services Available
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- The following services are available at this petrol station; Costa Coffee Express, Pay at Pump and Air & Water unit.
Petrol Station Forecourt
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Forecourt and Pumps
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- Colleagues are able to provide assistance at the pumps.
- Assistance can be sought by flashing your lights, tooting your horn and showing your Blue Badge.
- The pumps are clearly signed.
- It is possible to pay at the pump.
- The height range of the pump controls/screen is 134cm to 144cm.
- The height of the fuel pump nozzle slot is 125cm.
- There are not lowered pay at pump screens available.
- The paper towel dispenser(s) is/are at a height of 90cm.
- The disposable glove dispenser(s) is/are at a height of 100cm.
- The tyre pressure machine control heights vary between 140cm and 150cm.
- The height of the tyre pressure pump slot is 100cm.
- The height of the water pump slot is 100cm.
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Out of Hours Payment Counter
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- There is stepped access to the counter.
- The counter is not clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The height of the counter is 100cm.
- There is not a lowered section of the counter.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is not signed.
- Colleagues are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 18/08/2021.
- The hearing assistance system was working at the time of testing.
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Comments
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- The out of hours external counter is being used during the day but closes at 10pm when the shop closes. Petrol cannot be purchased after this time. The pay at pump facility also finishes at 10pm.
Entrance
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Entrance
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- This information is for the entrance located to the left of store front.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO Extra'.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 92cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 125cm.
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Ramp/Slope
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- The ramp/slope is located at the entry door.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
- The width of the ramp/slope is 120cm.
- The ramp does not have resting areas.
Shop
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Access and Circulation
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- There is step-free access throughout.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 170cm.
- Some containers obstruct the aisles.
- The lighting levels are moderate to good.
- A seat can be made available if required.
- Background music is played at all times.
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Checkout Area
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- The checkout(s) is/are located to the right as you enter the store .
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are moderate to good.
- There is a/are staffed checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 100cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a hearing assistance system at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; Microphone at left hand checkout.
- The type of system is a fixed loop.
- Colleagues are not trained to use the hearing assistance system.
- The hearing assistance system was not tested at the time of the survey.
- Microphone was broken in two.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.