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Tesco Coleford Gloucester Express

25 High Street, Coleford, GL16 8HD

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Access Guide

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Summary

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • If you require assistance approach any member of staff.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • The types of trolley available at this store include; standard (shallow).
  • There is not a water bowl available for assistance dogs.
  • There is not a Tesco Grocery Click+Collect service in the store.
  • There is not a Tesco Collect+ service in the store.
  • There is not a portable hearing assistance system.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The designated place of safety is the colleague room which is located at the rear of the store and you must approach a member of staff to gain access.
  • The defibrillator is located in aisle 2.

Public Parking

  • On Street Blue Badge Parking View
    • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
    • The on street Blue Badge parking bay(s) is/are located on High Street.
    • The dimensions of the on street Blue Badge parking bay(s) surveyed are 185cm x 650cm (6ft 1in x 21ft 4in).
    • There are not parking charges for the on street Blue Badge parking bay(s).
    • Parking is free for Blue Badge holders.
    • There is 1 Blue Badge Bay located outside the entrance to the store.
  • On Street Standard Parking View
    • Standard on street parking is available.
    • The standard on street parking is located on High Street.
    • The on street standard parking is located outside the store and parking is for 1 hour with no return within 1 hour.
  • Public Car Park View
    • There is a car park for public use within approximately 200m (219yd).
    • The public car park is located on Railway Drive.
    • The name of the car park is Railway Drive Car Park.
    • There is a/are Blue Badge parking bay(s) available within the car park.
    • The car park is approximately 135 metres from the store and there is a slight slope on the approach from the store to the carpark. There are 6 Blue Badge Parking Bays within the car park and parent and child bays are also available.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

ATM(s)

  • The ATM(s) is/are located to the right of the entrance.
  • The ATM(s) is/are 1m from the entrance.
  • The controls/screen heights vary between 90cm and 120cm.
  • There is not a lowered ATM available.

Approach

  • Approach View
    • The surface of the approach is stone/concrete tiles and block paving.
    • The approach surface is uneven in places.
    • There are obstructions on the approach.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient and has no handrails.
    • There is not a level landing at the top of the ramp/slope.

Entrance

  • Entrance View
    • This information is for the entrance located on High Street.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'TESCO express'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 118cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There are security pillars at the entrance doors.
    • The minimum width between the security pillars is 129cm.
    • There are trolleys located on the left of the entrance and baskets are located on the left as you enter.
    • The height of the hand sanitiser(s) is/are 120cm.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are not 150cm+.
    • The minimum aisle width is 85cm.
    • Some aisles are obstructed by product bins and floor to ceiling pillars.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.
    • Resting/seating areas are available in this store.
    • Resting/seating areas are located by the post office counter with 2 seats available.
    • The seats have an armrest on one side only.
    • There is no background music played.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is not provided.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located to the right as you enter the store.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are not clearly signed.
    • The lighting levels at the checkout(s) are moderate to good.
    • There is a/are self-service checkout(s) and staffed checkout(s).
    • There are 3 staffed checkouts and 1 self service till.
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 91cm.
    • There is a lowered section at the staffed checkout(s).
    • The height of the lowered section at the staffed checkout(s) is 70cm.
    • There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; Tills 1 and 3.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are not trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); Tills 1 and 3.
    • The hearing assistance system(s) was/were tested on 27/07/2021.
    • The hearing assistance system(s) was/were working at the time of testing.
    • The hearing assistance system was working at till 3 however was not working at till 1 as no sound was picked up.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 113cm and 152cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).
    • The self-service checkouts is card only.

Counter (Post Office)

  • The counter is located at the rear of the store.
  • The counter is approximately 15m from the entrance.
  • Clear signage for the counter is not visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • The counter is clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 99cm.
  • There is not sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 81cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is infrared.
  • The hearing assistance system is signed.
  • Colleagues are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 27/07/2021.
  • The hearing assistance system was working at the time of testing.
  • There is an additional counter to the right of the staffed counter which is 98cm high with a lower section of 75 cm which could be used to prepare documents. There is a photo booth and digital application service available.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.