Access Guide
Summary
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Services Available
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- In this store these services are available; National/Health Lottery.
Getting Here
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Parking
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- The store does not have its own parking facilities.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The nearest bus stop is 145 metres from the store on Commercial Road. There are direct links to Crossharbour, East Ham, Aldgate and Charing Cross.
- For more information on TFL Buses please click here (opens new tab).
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By Train
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- The nearest train station is Whitechapel.
- Whitechapel Station is approximately 0.5 miles from the store with direct links to Stratford, Clapham Junction and Dalston.
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By Underground
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- The nearest underground station is Whitechapel.
- Whitechapel is 0.5 miles from the store on the Hammersmith and City and District Lines with services to Barking, Richmond, Ealing and West London.
- For more information on TFL Underground please click here (opens new tab).
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By DLR
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- The nearest DLR station is Shadwell.
- Shadwell Station is approximately 0.5 miles from the store with direct links to Canary Wharf and Stratford.
- For more information on TFL DLR please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- Please go to the checkouts for help and assistance or a member of staff around the store.
- This store is not part of the Sunflower Lanyard Scheme.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is not a seat/chair available within the store.
- There is not a defibrillator in store.
- There is not a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Collect+ service in the store.
- There is a portable hearing assistance system.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 24/03/2021.
- The hearing assistance system was not working at the time of testing.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Public Parking
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On Street Standard Parking
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- Standard on street parking is available.
- The standard on street parking is located on Philpot Street.
- This is a controlled parking zone Monday - Friday 8:30-17:30.
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Public Car Park
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- There is not a car park for public use within approximately 200m (219yd).
ATM(s)
- The ATM(s) is/are located to the left of entrance .
- The ATM(s) is/are 2m from the entrance.
- The controls/screen heights vary between 103cm and 129cm.
- There is not a lowered ATM available.
Entrance
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Entrance
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- This information is for the entrance located at the front of store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO Express'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 124cm.
- There are security pillars at the entrance doors.
- The barriers do contrast visually with the flooring.
- The minimum width between the security pillars is 158cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 133cm.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 127cm.
- Some aisles are obstructed by pillars and product bins.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There are mats in aisles that might be perceived as holes.
- The lighting levels are moderate to good.
- Resting/seating areas are not available in this store.
- A seat cannot be made available if required.
- Background music is played at all times.
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Signage
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- Overhead aisle signage is not provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located to the left as you enter the store.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are low to moderate.
- There is a/are self-service checkout(s) and staffed checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 106cm.
- There is not a lowered section at the staffed checkout(s).
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance system(s) was/were tested on 24/03/2021.
- The hearing assistance system(s) was/were not working at the time of testing.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 86cm and 136cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
- There are two self service tills.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.