Access Guide
Summary
- The store is located within Cornmill Shopping Centre.
- The details within this access guide relate to the store and not the shopping centre.
- Cornmill Shopping Centre link (new tab) - click here.
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Services Available
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- In this store these services are available; Vended Coffee, National/Health Lottery and Costa Coffee Express.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store has shared/public parking facilities.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- There are several bus stops with multiple services located on Tubwell Row. The destinations from these stops include Skerne Park, Faverdale, Branksome, Crook, Red Hall and Middlesbrough.
- For more information on travelling by bus please click here (opens new tab).
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By Train
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- Darlington Station with direct links to Saltburn, Newcastle and Manchester Piccadilly is approximately 0.5 miles (10-11 minute walk) away from the store.
- For more information on Darlington Station facilities and train times please click here (opens new tab).
- For more information on travelling by train please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- For assistance, please contact any colleague on the shop floor or ask at the checkout.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (shallow).
- There is not a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Public Parking
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On Street Blue Badge Parking
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- There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
- The on street Blue Badge parking bay(s) is/are located on Tubwell Row.
- There are not parking charges for the on street Blue Badge parking bay(s).
- Payment signs are not provided.
- Free parking for Blue Badge holders is for 3 hours only.
- The Blue Badge on-street parking has space for 4 to 5 vehicles.
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On Street Standard Parking
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- Standard on street parking is available.
- The standard on street parking is located on E Row.
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Public Car Park
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- There is a car park for public use within approximately 200m (219yd).
- The public car park is located on priestgate.
- The name of the car park is Cornmill Shopping Centre Car Park.
- There is a/are Blue Badge parking bay(s) available within the car park.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
- Additional Public Parking Information View
Approach
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Approach
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- The surface of the approach is block paving.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a steep gradient.
- There is not a level landing at the top of the ramp/slope.
- The ramp does not have resting areas.
- The ramp/slope does bypass the step(s).
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Step(s)
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- There is a/are step(s) on the approach.
- There is/are 6 clearly marked step(s), with no handrails.
ATM(s)
- The ATM(s) is/are located to the left of the entrance.
- The ATM(s) is/are 11m from the entrance.
- The controls/screen heights vary between 87cm and 125cm.
- There is not a lowered ATM available.
Entrance
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Entrance
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- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO express'.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 148cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There are security pillars at the entrance doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 158cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 117cm.
- There is a slope with a very easy incline.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 117cm.
- There are pillars narrowing the aisles and product cages at intervals during the day.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located to the left as you enter.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are self-service checkout(s) and staffed checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 91cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 70cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; checkouts 1 and 3.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); checkouts 1 and 3.
- The hearing assistance system(s) was/were tested on 05/08/2021.
- The hearing assistance system at checkout 3 was in working order and no sound picked up on checkout 3.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 87cm and 130cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
- Payment at the self-service checkouts is by card only.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.