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Tesco Cosham Metro

16 High Street, Cosham, Portsmouth, PO6 3BZ

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Access Guide

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Summary

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • To get assistance please speak to a colleague at the customer service counter.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a/are wheelchair(s) available to borrow.
  • To obtain mobility aids please contact customer service.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • The types of trolley available at this store include; standard (large), standard (shallow) and wheelchair attachable.
  • There is a water bowl available for assistance dogs.
  • There is not a Tesco Grocery Click+Collect service in the store.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Parking

  • The store does have its own parking facilities.
  • The car park is located Fire Station Close.
  • The car park type is multi storey.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 190cm (6ft 3in).
  • The car park surface is tarmac.
  • Parking View
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
    • Photograph 1 shows the entrance to the car park on Fire Station Close.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 6 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 410cm.
    • The Blue Badge parking bays have a marked zone to one side but not at the rear.
    • The marked zones around the Blue Badge parking bays have not got at least the recommended width of 120cm.
    • The marked zone at the side is only 100cm wide.
  • Paying View
    • Parking is free for up to 2 hours.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The entrance is clearly visible from the car park.
    • Pedestrian walkways are not available in the car park.
    • The surface on the approach to the entrance(s) is tarmac and concrete tiles.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Electric Vehicle Charging Points (Pod Point)

  • There is a/are electric vehicle charging point(s) available.
  • The provider of the charging point(s) is Pod Point.
  • The charging speed is unknown.
  • The electric vehicle charging point(s) is/are located on car park level 2.
  • Colleagues are not able to provide assistance with the electric vehicle charging points.
  • There is/are 4 electric vehicle charging point(s).
  • The electric vehicle charging bay(s) is/are clearly marked and signposted.
  • The dimensions of the electric vehicle charging bay(s) surveyed are 250cm x 420cm.
  • The charging point(s) is/are located to the front as you approach the bay(s).
  • The height of the electric vehicle charging point nozzle slot is 100cm.
  • An app is required to use the charging point(s).
  • Payment signs are not provided.
  • Payment for charging is made via an app/online.
  • For more information and a guide to electric vehicle charging please click here.
  • There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

ATM(s)

  • The ATM(s) is/are located to the right of the High Street Entrance.
  • The ATM(s) is/are 11m from the High Street Entrance.
  • The controls/screen heights vary between 94cm and 135cm.
  • There is not a lowered ATM available.

Approach (High Street Entrance)

  • Approach View
    • The surface of the approach is tarmac and block paving.
    • The approach surface is uneven in places.
    • There are bollards on the approach.
    • The height of the bollard(s) is 80cm.
    • The bollards contrast(s) visually with the paving.
    • The minimum width between the bollards is 140cm.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient and has no handrails.
    • There is not a level landing at the top of the ramp/slope.
  • Comments View
    • The approach to the store is located within the pedestrianised zone of the High Street when approaching from the south.

Entrance (High Street Entrance)

  • Entrance View
    • This information is for the entrance located on the High Street.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Tesco Metro'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
    • There are security pillars at the entrance doors.
    • The barriers do contrast visually with the flooring.
    • The minimum width between the security pillars is 181cm.
    • Photograph 5 shows the security barriers at the entrance.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 96cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Entrance (Car Park)

  • Entrance View
    • This information is for the entrance located on car park Level 2.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Store Entrance'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There are security pillars at the entrance doors.
    • The barriers do contrast visually with the flooring.
    • The minimum width between the security pillars is 181cm.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 100cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are mats in aisles that might be perceived as holes.
    • The lighting levels are good.
    • Resting/seating areas are available in this store.
    • Resting/seating areas are located immediately beyond the High Street Entrance.
    • The seats do not have armrests.
    • Background music is played at all times.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is provided.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located by the High Street Entrance and the Car Park Entrance.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are staffed checkout(s), self-service checkout(s) and basket only checkout(s).
    • The standard checkouts are located by the Car Park Entrance.
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 91cm.
    • There is not a lowered section at the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); 5.
    • The hearing assistance system(s) was/were tested on 16/03/2021.
    • The hearing assistance system(s) was/were working at the time of testing.
  • Basket Only Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
    • The basket only checkout(s) is not/are not placed in front of a plain background.
    • The height of the basket only checkout(s) is/are 82cm.
    • There is not a lowered section at the basket only checkout(s) .
    • The chip & pin card machines are accessible from the basket only checkout(s).
    • There is a/are hearing assistance system(s) at the basket only checkout(s).
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were not tested at the time of the survey.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 63cm and 132cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).
    • The self-service checkouts are located by the High Street Entrance.

Counter (Customer Service)

  • The counter is located just beyond the High Street Entrance.
  • The counter is approximately 5m from the High Street Entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • The counter is clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 100cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are trained to use the hearing assistance system.
  • The hearing assistance system was not tested at the time of the survey.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.
  • Comments View
    • The nearest public accessible toilet facilities are located on Wooton Street.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • Comments View
    • The nearest public toilet facilities are located on Wooton Street.

Access To (Car Park Entrance From Car Park Levels 3-6)

  • Stairs View
    • The stairs are used to access the Car Park Entrance from levels 3-6 of the car park.
    • The stairs are for public use.
    • The stairs are located by the Car Park Entrance.
    • The stairs are approximately 7m from the Car Park Entrance.
    • The stairs are clearly visible from the entrance.
    • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are G, 1 and 2.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on the right going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are moderate to good.
  • Lift(s) View
    • The lift is used to access the Car Park Entrance from levels 3-6 of the car park.
    • The lift is located by the Car Park Entrance.
    • The lift is clearly visible from the entrance.
    • The lift is approximately 5m (5yd 1ft) from the Car Park Entrance.
    • The lift is a standard lift.
    • A colleague does not need to be notified for use of the lift.
    • The floors which are accessible by this lift are G, 1 and 2.
    • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
    • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
    • Lift doors do contrast visually with lift lobby walls.
    • The external controls for the lift are within 90cm - 110cm from the floor.
    • The colour contrast between the external lift controls and the control plate is low.
    • The colour contrast between the external lift control plate and the wall is medium.
    • The clear door width is 107cm (3ft 6in).
    • The dimensions of the lift are 153cm x 193cm (5ft x 6ft 4in).
    • There are not separate entry and exit doors in the lift.
    • There is a mirror to aid reversing out of the lift.
    • There is a list of floor services available within the lift.
    • The lift does have a visual floor indicator.
    • The lift does not have an audible announcer.
    • The internal controls for the lift are within 90cm - 120cm from the floor.
    • There is not a hearing loop system.
    • The lift does have Braille markings.
    • The lift does have tactile markings.
    • The lighting levels in the lift are moderate to good.