Access Guide
Overview
- About View
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Bishop Street / Silver Street Car Park.
- View information on Bishop Street / Silver Street Car Park (opens new tab).
- The nearest train station is Coventry.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include pillars, permanent physical obstructions and moveable physical obstructions.
- There are no toilet facilities.
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Checkouts
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- Staffed checkouts available include: payment counters.
- Self-service checkouts available include touchscreens for: basket shops.
- Assistance is available at the self-serve checkouts.
- A customer service counter is not available.
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Getting Help and Assistance
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- Seating is not available.
- Hearing assistance systems are available.
- There is a fixed hearing assistance system.
- There is a water bowl available for assistance dogs.
Parking
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Public Parking
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- There is a public car park located on Silver Street.
- The name of the car park is Bishop Street / Silver Street Car Park.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are not available in the car park.
ATMs (External)
- There is one ATM.
- The ATM is located on the right, facing the store entrance.
- The ATM is clearly signed.
- The approach to the ATM has bollards.
- There is not a Talking ATM.
- This is a cash withdrawal ATM.
- The height of the ATM features vary between 99cm and 147cm.
Entrance
- This entrance is located at the front of the store.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double automatic doors.
- The doors open by sliding.
- The width of the opening is 140cm.
- The doors have a low colour contrast.
- There are security barriers at the entrance.
Supermarket
- There is step-free level access throughout all areas.
- The majority of main aisle widths are between 120cm - 150cm.
- Aisles did have obstructions at the time of the survey, these included: product bins, product displays, pillars, additional stock and advertising displays.
- Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, sliding door display cabinets and sliding top cabinets.
- There may be background noise.
- There is product and overhead signage.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signage is consistent throughout.
- Lighting levels were even at the time of the survey.
Staffed Checkouts
- The staffed checkout area is located on the right after entering.
- The store has payment counters.
- There is step-free level access to the staffed checkout area.
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Payment Counter
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- The payment counter surveyed is located on the right after entering.
- Signage is provided for the counter.
- Signage is clearly visible with high contrasting colours.
- The height of the counter is 70cm.
- The counter has screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 99cm.
- The payment machine is portable.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Lighting levels were even at the time of the survey.
Self-Service Checkouts
- The self-service checkout area is located on the right after entering.
- There is step-free level access to the self-service checkout area.
- The store has self-service touchscreens for basket shops.
- Lowered self-service touchscreens are available.
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Lowered Touchscreens
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- Lowered self-service touchscreens are available for basket shops.
- The lowered self-service touch screen surveyed was on the right after entering.
- The height of the lowered touchscreen display ranges from 109cm to 133cm from the floor.
- The lowered touchscreen has the following accessibility aids: adjustable font size.
- The height of the scanner is 95cm.
- The height of the loading area is 65cm.
- The height of the packing area is 50cm.
- The card payment machine is at a height of 130cm.
- The payment machine is portable.
- Assistance is available at the lowered self-service touchscreen.
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Standard Touchscreens
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- The self-service checkout surveyed was a basket shop touchscreen.
- The height of the touchscreen display ranges from 128cm to 150cm from the floor.
- The touchscreen has the following accessibility aids: adjustable font size.
- The height of the scanner is 120cm.
- The height of the loading area is 70cm.
- The height of the packing area is 70cm.
- The card payment machine is at a height of 120cm.
- The payment machine is portable.
- Assistance is available at the self-serve checkouts.
