Access Guide
Summary
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Services Available
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- In this store these services are available; National/Health Lottery and Costa Coffee Express.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store does not have its own parking facilities.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The nearest bus stop is approximately 67m away on Wellesley Road (A212) with direct links to Croydon, Croydon Town Centre, South Croydon.
- For more information on TFL Buses please click here (opens new tab).
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By Train
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- The nearest train station is West Croydon.
- West Croydon Station is approximately 0.3 miles away from the store with direct links to London Victoria, London Bridge, Epsom, Epsom Downs and Highbury & Islington.
- For more information on West Croydon Station please click here (opens new tab).
- For more information on timetables please click here (opens new tab).
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By Tram
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- The nearest tram stop is West Croydon.
- West Croydon Tram Stop is approximately 0.1 miles from the store with direct links to Beckenham Junction, New Addington and Elmers End.
- For more information onhttps://tfl.gov.uk/tram/stop/940GZZCRWCR/west-croydon-tram-stop please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- To get assistance please speak to a colleague at the checkout.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- There is not a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Public Parking
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On Street Standard Parking
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- Standard on street parking is available.
- The standard on street parking is located on Bedford Park.
- Parking in Bedford Park is from 08:00 until midnight.
Charges are Pay by Machine or Pay by Phone on 020 2046 0010 quoting location 19521.
There is a maximum stay of 2 hours.
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Public Car Park
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- There is not a car park for public use within approximately 200m (219yd).
- NCP Croydon Whitgift is approximately 340m from the store.
There are over 1000 standard bays and 34 Blue Badge bays available within the car park.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
- Additional Public Parking Information View
Approach (Wellesey Road to Store)
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Approach
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- The surface of the approach is block paving.
- The approach surface is uneven in places.
- There are bollards on the approach.
- The height of the bollard(s) is 100cm.
- The bollards do not contrast visually with the paving.
- The minimum width between the barriers is 146cm.
- There is a ramp with a very easy incline.
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Step(s)
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- There is a/are step(s) on the approach.
- There is/are 3 unmarked step(s), with no handrails.
- The height of the step(s) is/are not between the recommended 15cm and 18cm.
- The height of the step(s) is/are 14.5cm.
- The depth of the step(s) is/are between the recommended 30cm and 45cm.
- The depth of the steps are 30cm.
- The step(s) has/have tactile paving at the top and bottom.
- The steps pose a trip hazard where they merge with the ground level.
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Comments
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- The ramp with a very easy incline here overcomes the steps.
ATM(s)
- The ATM(s) is/are located to the right as you face the store.
- The ATM(s) is/are 12m from the entrance.
- There are bollards on the approach to the ATM(s).
- The height of the bollard(s) is 100cm.
- The bollards do not contrast visually with the paving.
- The minimum width between the bollards is 146cm.
- The controls/screen heights vary between 90cm and 118cm.
- There is not a lowered ATM available.
Entrance
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Entrance
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- This information is for the entrance located at the front centre of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO express'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 131cm.
- There are security pillars at the entrance doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 171cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 118cm.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are not 150cm+.
- The minimum aisle width is 102cm.
- Some aisles are obstructed by boxes, an ice cream refrigerator and product bins, which reduces the overall width of most aisles to around 130cm or lower.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located on the left after you enter the store.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are self-service checkout(s) and staffed checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 90cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 70cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; the two furthest checkouts on the right.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); the two furthest checkouts on the right.
- The hearing assistance system(s) was/were tested on 22/06/2021.
- The hearing assistance system(s) was/were working at the time of testing.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 78cm and 132cm.
- The chip & pin card machines are not accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
- The card machines had cable ties around them making them unmoveable at time of survey.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.