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Tesco Derby Metro

7 St Peters Street, Derby, DE1 2AA

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Access Guide

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COVID-19 Information

  • The information in this section was taken in August 2021.
  • There is a traffic light system in place at the entrance/exit.
  • There is a colleague available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are hand held.
  • The height of the hand sanitiser is 116cm.
  • Hand sanitisers are available inside the venue.
  • There are various free-standing and handheld hand sanitisers throughout the store. Their heights vary between 116cm and 144cm.
  • There is a limited number of customers allowed inside.
  • There is not a one-way system throughout.
  • A maximum of 65 customers are allowed inside the store at any one time.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at checkouts/counters.
  • Toilets are not available.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Summary

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • To get assistance please speak to a colleague at the customer service counter.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • The types of trolley available at this store include; standard (shallow).
  • There is a water bowl available for assistance dogs.
  • There is not a Tesco Grocery Click+Collect service in the store.
  • There is not a Tesco Collect+ service in the store.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Public Parking

  • Public Car Park View
    • There is not a car park for public use within approximately 200m (219yd).
    • The public car park is located on Becketwell Lane.
    • The name of the car park is NCP Derby St Peters Courtyard.
    • There is not a/are not Blue Badge parking bay(s) available within the car park.
    • The car park is approximately 300m away. More information can be found here:https://www.ncp.co.uk/find-a-car-park/car-parks/derby-becketwell-lane/.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Approach

  • Approach View
    • The surface of the approach is stone/concrete tiles and block paving.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient and has no handrails.
    • There is not a level landing at the top of the ramp/slope.

ATM(s)

  • The ATM(s) is/are located immediately to the right of the store entrance.
  • The ATM(s) is/are 4m from the store entrance.
  • The controls/screen heights vary between 87cm and 126cm.
  • There is not a lowered ATM available.
  • There is an audio transaction guide available at this ATM. To use it customers will require earphones or headphones with a 3.5mm Jack.

Entrance

  • Entrance View
    • This information is for the entrance located to the left of the store front.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'TESCO metro'.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 157cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There are security pillars at the entrance doors.
    • The security pillars do not contrast visually with the flooring.
    • The minimum width between the security pillars is 195cm.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 116cm.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • There are pillars which obstruct some aisles.
    • There is flooring in which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are mats in aisles that might be perceived as holes.
    • The lighting levels are good.
    • Resting/seating areas are available in this store.
    • Resting/seating areas are located behind the checkouts.
    • There are seats with armrests on both sides.
    • Background music is played at all times, the volume can be adjusted if requested.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is not provided.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located to the right of the store entrance.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are not clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are staffed checkout(s), basket only checkout(s) and self-service checkout(s).
    • There are 2 staffed checkouts, 4 basket-only checkouts and 10 self-service checkouts.
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 92cm.
    • There is not a lowered section at the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; 19.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); 19.
    • The hearing assistance system(s) was/were tested on 25/08/2021.
    • The hearing assistance system(s) was/were working at the time of testing.
  • Basket Only Checkout(s) View
    • There are no windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
    • The basket only checkout(s) is not/are not placed in front of a plain background.
    • The height of the basket only checkout(s) is/are 92cm.
    • There is not a lowered section at the basket only checkout(s) .
    • The chip & pin card machines are accessible from the basket only checkout(s).
    • There is not a/are not hearing assistance system(s) at the basket only checkout(s).
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 62cm and 134cm.
    • Colleagues can provide assistance with using the self-service checkout(s).

Counter (Customer Service)

  • The counter is located to the left of the store entrance.
  • The counter is approximately 6m from the store entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • The counter is clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 101cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 26/08/2021.
  • The hearing assistance system was working at the time of testing.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.