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Tesco Didcot Superstore

Wallingford Road, North Moreton, Didcot, OX11 9BZ

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Access Guide

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Summary

  • Services Available View
    • The following Tesco services are available at this store; Tesco Mobile shop, Tesco Grocery Click+Collect services, Scan as you Shop, electric vehicle charging points, a petrol station, F&F Clothing, photo services and a pharmacy.
    • In this store these services are available; Costa Coffee, Costa Coffee Express, Timpson's, National/Health Lottery, Rug Doctor (Carpet Cleaning), Post Office, Coin Exchange, Photobooths, Hand Car Wash and Krispy Kreme.

Getting Here

  • Parking View
    • The store has its own parking facilities.
    • Additional parking is not available at the petrol station.
  • By Bus View
    • There is a bus stop within 150 metres of the store entrance.
    • Services to Didcot, Abingdon and Wallingford are available.
  • By Train View
    • The nearest train station is Didcot Parkway train station.
    • Didcot Parkway train station is 1.2 miles from the station.

Getting Help and Assistance

  • There is not a colleague available for help and assistance.
  • Assistance can be acquired at the Customer Services desk.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a/are wheelchair(s) and mobility/electric scooter(s) with large basket(s) attached available to borrow.
  • To obtain mobility aids please contact Customer Services.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat, wheelchair attachable, adapted with padded seat and adapted with padded seat/headrest.
  • There is a water bowl available for assistance dogs.
  • There is a Tesco Grocery Click+Collect service in the store.
  • Customers can obtain online Tesco Grocery Click+Collect items from the car park collection station.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Parking

  • The store does have its own parking facilities.
  • The car park is located Hadden Hill.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • Parking View
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 17 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 260cm x 470cm.
    • The Blue Badge parking bays have a marked zone to both sides but not at the rear.
    • The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
  • Paying View
    • Parking is free for up to 3 hours.
    • Payment signs are provided.
    • Payment machines are located at the front of the car park.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The entrance is clearly visible from the car park.
    • Pedestrian walkways are available in the car park.
    • The surface on the approach to the entrance(s) is tarmac and block paving.
    • There is a pedestrian crossing between the designated Blue Badge parking bays and the entrance.
    • The pedestrian crossing has a dropped kerb from the Blue Badge parking bays and is level with the approach to the entrance(s).
    • The pedestrian crossing has tactile paving on both sides.
    • The pedestrian crossing is only used if parking in the Blue Badge bays directly facing the entrance.

Electric Vehicle Charging Points

  • There is a/are electric vehicle charging point(s) available.
  • The provider of the charging point(s) is Pod Point.
  • Rapid charging is available.
  • The electric vehicle charging point(s) is/are located to the left of the store entrance, by the back of the car park.
  • Colleagues are not able to provide assistance with the electric vehicle charging points.
  • There is/are 4 electric vehicle charging point(s).
  • The electric vehicle charging bay(s) is/are clearly marked.
  • The charging point(s) is/are located to the front as you approach the bay(s).
  • The height range of the electric vehicle charging point controls/screen is 110cm to 130cm.
  • The height range of the electric vehicle charging point nozzle slot is 95cm to 115cm.
  • An app is required to use the charging point(s).
  • Parking charges apply for all users (including Blue Badge holders).
  • Payment signs are not provided.

Approach (Pedestrian)

  • Approach View
    • The surface of the approach is tarmac and block paving.
    • The approach surface is uneven in places.
    • There are bollards on the approach.
    • The height of the bollard(s) is 100cm.
    • The bollards contrast(s) visually with the paving.
    • The minimum width between the bollards is 100cm.
    • There are dropped kerbs on the approach.

Approach (Entrance)

  • Approach View
    • The surface of the approach is tarmac and block paving.
    • The approach surface is uneven in places.
    • There are bollards on the approach.
    • The height of the bollard(s) is 100cm.
    • The bollards contrast(s) visually with the paving.
    • The minimum width between the bollards is 100cm.
    • There is step-free access on the approach.

ATM(s)

  • The ATM(s) is/are located to the left of the store entrance.
  • The ATM(s) is/are 22m from the store entrance.
  • There are bollards on the approach to the ATM(s).
  • The height of the bollard(s) is 100cm.
  • The bollards contrast visually with the tarmac.
  • The minimum width between the bollards is 100cm.
  • The controls/screen heights vary between 96cm and 127cm.
  • There is not a lowered ATM available.

Entrance

  • Entrance View
    • This information is for the entrance located to the right of the store front.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Entrance only'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The door(s) is/are easy to open.
    • The width of the door opening is 134cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The door(s) is/are easy to open.
    • The width of the door opening is 200cm.
    • There are security pillars at the entrance doors.
    • The height of the bollard(s) is 170cm.
    • The security pillars do contrast visually with the flooring.
    • The minimum width between the security pillars is 176cm.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 105cm.
  • Ramp/Slope View
    • The ramp/slope is located infront of the second set of doors.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The lighting levels at the ramp/slope are moderate to good.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • The minimum aisle width is 55cm.
    • There are product bins placed throughout the store that can restrict access. These are mainly by the entrance, self checkouts and at the end/corner of some aisles.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are mats in aisles that might be perceived as holes.
    • The lighting levels are moderate to good.
    • Resting/seating areas are not available in this store.
    • A seat can be made available if required.
    • Background music is played at all times.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is provided.

Counter (Customer Services)

  • The counter is located on the left as you enter.
  • The counter is approximately 15m from the store entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is not a clear unobstructed route to the counter.
  • The counter is clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 101cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the lowered section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 17/11/2021.
  • The hearing assistance system was working at the time of testing.

Counter (Travel Money)

  • The counter is located on the left as you enter next to the customer services desk.
  • The counter is approximately 13m from the store entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is not a clear unobstructed route to the counter.
  • The counter is clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 90cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is not staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are not trained to use the hearing assistance system.
  • The hearing assistance system was not tested at the time of the survey.
  • The Travel Money counter is not in use (November 2021). Currently customers cannot purchase Travel Money from this store.

Tesco Mobile

  • Tesco Mobile Area View
    • Tesco Mobile is located at the far left of the store.
    • Tesco Mobile is approximately 40m from the store entrance.
    • Clear signage for Tesco Mobile is visible from the entrance.
    • There is step-free access to Tesco Mobile.
    • There is a clear unobstructed route to Tesco Mobile.
    • Tesco Mobile is clearly signed.
    • Resting/seating areas are available in this area.
    • There is bench seating only.
    • Background music is only played at certain times.
    • Lighting levels are moderate to good.
  • Counter View
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is placed in front of a plain background.
    • The lighting levels at the counter are moderate to good.
    • The height of the counter is 100cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system at the counter.

Café (Costa)

  • The following information is for the café.
  • The café is located on the left as you enter behind the checkouts.
  • There is step-free access to the café.
  • Tables cannot be booked in advance.
  • There is a bar where food and drink can be ordered.
  • Colleagues can bring food and/or drinks to tables.
  • Menu types include; picture wall menus and written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Colleagues can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is a hearing assistance system .
  • The system is a fixed loop.
  • The hearing assistance system is located at the counter.
  • The hearing assistance system is signed.
  • Colleagues are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 17/11/2021.
  • The hearing loop was working at the time of testing.
  • The height of the counter is 106cm.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • There is not a moveable card machine available for payment.
  • The type of flooring in this area is tiles.
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 58cm.
  • The distance between the floor and the underside of the highest dining table is 71cm.
  • The surface height of the lowest table is 61cm.
  • The surface height of the highest table is 74cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • There are also armchairs, sofas and bench seats.
  • The type of flooring in this area is wood.
  • The lighting levels are moderate to good.

Pharmacy

  • Pharmacy Area View
    • The Pharmacy is located behind the checkouts, to the right of the customer toilets.
    • The Pharmacy is approximately 30m from the store entrance.
    • Clear signage for the Pharmacy is not visible from the entrance.
    • There is step-free access to the Pharmacy.
    • There is a clear unobstructed route to the Pharmacy.
    • The Pharmacy is clearly signed.
    • Resting/seating areas are available in this area.
    • There is a mixture of seating with and without armrests.
    • Background music is only played at certain times.
  • Counter View
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is placed in front of a plain background.
    • The lighting levels at the counter are moderate to good.
    • The height of the counter is 100cm.
    • There is not sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • Clipboards can be provided to anyone who is unable to use the counter.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Colleagues are not trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 17/11/2021.
    • The hearing assistance system was working at the time of testing.
  • Consultation Room(s) View
    • The pharmacy has 1 consultation room(s) available.
    • The consultation room surveyed was consultation room.
    • The consultation room is 3m from the pharmacy counter.
    • The consultation room is clearly signed.
    • There is not a clear unobstructed route to the consultation room.
    • There is a/are door(s) leading into the consultation room.
    • There is no signage on or near the door.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are easy to open.
    • The clear door width is 90cm.
    • There is not room for a wheelchair user to manoeuvre within the consultation room.
    • There is a mixture of seating with and without armrests.
    • Lighting levels are moderate to good.
    • The consultation room is fully enclosed.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located to the left as you enter.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkout(s) are moderate to good.
    • There is a/are staffed checkout(s) and self-service checkout(s).
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is/are placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 91cm.
    • There is not a lowered section at the staffed checkout(s).
    • There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; 13, 14, 15, 16 and 17.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are not trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); 16.
    • The hearing assistance system(s) was/were tested on 17/11/2021.
    • The hearing assistance system(s) was/were working at the time of testing.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 52cm and 130cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).
  • Scan as you Shop View
    • The controls/screen heights for the self-service checkout(s) vary between 52cm and 130cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).

Parent and Baby Room

  • There is a parent and baby room.
  • The parent and baby room is located behind the checkouts on the left as you enter. In between Costa and the Pharmacy.
  • The parent and baby room is approximately 26m from the store entrance.
  • There is step-free access into the parent and baby room.
  • A colleague does not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table is 82cm.
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 74cm.
  • The wash basin tap type is sensor.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located behind the checkouts on the left as you enter. In between Costa and the Pharmacy.
    • This accessible toilet is approximately 24m (26yd 9in) from the store entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 87cm (2ft 10in).
    • The contrast between the internal door and wall is high.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 145cm x 255cm (4ft 9in x 8ft 4in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 60cm (1ft 12in).
    • The transfer space is obstructed by a female sanitary bin and a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a sensor flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is low.
    • The contrast between the walls and floor is low.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf within the accessible toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 52cm.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is medium.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 77cm (2ft 6in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 97cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 106cm (3ft 6in).
    • The contrast between the hand dryer and the wall is good.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located behind the checkouts on the left as you enter. In between Costa and the Pharmacy.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 29m from the store entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 84cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.