Access Guide
Summary
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Services Available
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- In this store these services are available; National/Health Lottery.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store does not have its own parking facilities.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The nearest bus stop is 43 metres away on Croxted Road (A2199).
This stop has direct links to Crystal Palace. - For more information on TFL Buses please click here (opens new tab).
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By Train
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- The nearest train station is West Dulwich.
- West Dulwich station is 0.4 miles away from the store.
The station has direct links to London Victoria, Bromley South and Orpington. - For more information on Southeastern Railway please click here (opens new tab).
- For more information on TFL Rail please click here (opens new tab).
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By Underground
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- The nearest underground station is Brixton.
- Brixton underground station is located 2.2 miles away from the store.
The station has direct links to Seven Sisters and Walthamstow Central using the Victoria Line. - For more information on TFL Underground please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- For help and assistance please go to the checkouts or approach a colleague around the store.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- There is not a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Public Parking
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On Street Standard Parking
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- Standard on street parking is available.
- The standard on street parking is located on Park Hall Road.
- On street standard parking spaces are along the road either side of the intersection with Croxted Road.
There are no signs indicating restrictions or payment apart from sections with a single yellow line.
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Public Car Park
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- There is a car park for public use within approximately 200m (219yd).
- The public car park is located on Croxted Road.
- There is not a/are not Blue Badge parking bay(s) available within the car park.
- The car park is located directly opposite the store on Croxted Road, approximately 30-40 metres away.
The pedestrian crossing on Croxted Road has a steep slope leading to the store.
There are no payment signage and no indication of restriction on length of stay in the area.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Approach
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Approach
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- The surface of the approach is tarmac.
- The approach surface is uneven in places.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient.
Entrance
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Entrance
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- This information is for the entrance located at the front of the store, facing onto Croxted Road.
- The entrance area/door is not clearly signed.
- This entrance is signed with 'express'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 123cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There are security pillars at the entrance doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 140cm.
- The baskets on the right as you enter narrow the access to 100cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitisers range between 110cm and 119cm.
- There is a hand-held sanitiser, an anti-bacterial spray for baskets and a contact free hand-sanitiser mounted on the free standing unit.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are not 150cm+.
- The minimum aisle width is 71cm.
- Some aisles are obstructed by pillars & product bins.
Most aisles vary between 100-130cm. - There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- Background music is only played at certain times.
- Music is played during the Christmas period.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
- Signage is over the refrigerated and fresh produce sections.
Checkouts
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Checkout Area
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- The checkout(s) is/are located to the left as you enter the store.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are self-service checkout(s) and staffed checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 92cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 72cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; the second checkout from the left.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); the second checkout from the left.
- The hearing assistance system(s) was/were tested on 29/06/2021.
- The hearing assistance system(s) was/were working at the time of testing.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 77cm and 131cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
- The self-service checkouts are card-only.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.