You are on Summary. Skip to the next section.

Summary

• The store is located within Kingsway West Retail Park.
• The details within this access guide relate to the store and not the retail park.
• Kingsway West Retail Park link (new tab) - click here.

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• Services Available View
  • The following Tesco services are available at this store; Scan as you Shop, a petrol station, F&F Clothing, Drive Thru Car Wash, travel money and Tesco Grocery Click+Collect services.
  • In this store these services are available; Timpson's, Children's Rides, Coin Exchange, Car Vac unit, National/Health Lottery, Max Spielmann, Air & Water unit, Rug Doctor (Carpet Cleaning), Costa Coffee Express and Photobooths.
  • For detailed information on the petrol station please click here (new tab).
  • Please click here for the opening times and more specific information on the services available within the store (new tab).
• Facilities Available View
  • The following facilities are available at this store; an accessible toilet, baby changing facilities and standard toilets.

You are on Getting Here. Skip to the next section.

Getting Here

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• Parking View
  • The store has its own parking facilities.
  • Additional parking is available at the petrol station.
  • Tesco Dundee Extra is located within the Kingsway Retail Park off the B960 Clepington Road, to the north west of Dundee City Centre, by the A90 Kingsway West.
• By Bus View
  • There is a bus stop within 150 metres of the store entrance.
  • Tesco Dundee Extra and the Kingsway Retail Park is served by bus service 202 between Dundee City Centre and Kirkton. It is operated by the Stagecoach Bus Company.
    Additional bus services 1, 9 and 10 stop nearby on King's Cross Road at the Kingsway stop. These services are operated by the XPLORE Dundee bus company.
    For more information on accessibility at the Seagate Bus Station on the AccessAble Guide please click here (opens new tab).
    For more information on Stagecoach bus services in Dundee please click here (opens new tab).
    For more information on XPLORE Dundee bus services in Dundee please click here (opens new tab).
• By Train View
  • The nearest train station is Dundee Station.
  • Dundee Station is located in Dundee City Centre. This is a Category A station. This station has step-free access to all platforms. The Passenger Assist meeting point is at the Ticket Office.
    Bus services run from the bus station direct to the Kingsway Retail Park and Tesco Dundee Extra. The bus station is located approximately 1km (0.6 miles) north east of the train station on Seagate.
  • For more information on Dundee Station and train services please click here (opens new tab).
  • For more information on accessibility at Dundee Station on the AccessAble guide please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• To get assistance please speak to a colleague at the customer service counter.
• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is a/are mobility/electric scooter(s) with large basket(s) attached and wheelchair(s) available to borrow.
• To obtain mobility aids please contact Customer Service.
• There is a seat/chair available within the store.
• There is a defibrillator in store.
• The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat, wheelchair attachable, adapted with padded seat and adapted with padded seat/headrest.
• There is not a water bowl available for assistance dogs.
• There is a Tesco Grocery Click+Collect service in the store.
• Customers can obtain online Tesco Grocery Click+Collect items from the car park collection station.
• There is not a portable hearing assistance system.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

You are on Parking. Skip to the next section.

Parking

• The store has shared parking facilities.
• The store shares the retail park's parking facilities.
• The car park is located in front of the store in Kingsway West Retail Park.
• The car park type is open air/surface.
• The car park does not have a height restriction barrier.
• The car park surface is tarmac.

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• Parking View
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 26 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm.
  • The Blue Badge parking bays have a marked zone to both sides and rear.
  • The marked zones around the Blue Badge parking bays have not got at least the recommended width of 120cm.
  • The marked zone is 120cm at the rear and 100cm to the sides.
• Paying View
  • Parking is free (unlimited time).
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The entrance is clearly visible from the car park.
  • Pedestrian walkways are available in the car park.
  • The surface on the approach to the entrance(s) is tarmac.
  • There is a pedestrian crossing between the designated Blue Badge parking bays and the entrance.
  • The pedestrian crossing is level (flush) with the Blue Badge parking bays and is level with the approach to the entrance(s).
  • The pedestrian crossing has tactile paving on both sides.
  • There are widely spaced black bollards approximately 100cm high with identification bands to the edge of the walkways.
    There are approximately 90cm high stainless steel bollards with identification bands in front of the store with a width of 100-130cm.
• Drop-off Point(s) View
  • There is a/are clearly marked drop-off point(s).
  • The drop-off point(s) is/are located to the left of the entrance.
  • The route from the drop-off point(s) to the entrance is accessible to a wheelchair user unaided.
  • There is no tactile paving on dropped kerbs between the drop-off point(s) and the entrance.
  • The Click and Collect pod is located in the car park (photographs 13 and 14).

You are on ATM(s). Skip to the next section.

ATM(s)

• The ATM(s) is/are located in the car park, to the left of the entrance and café.
• The ATM(s) is/are 35m from the store entrance.
• The controls/screen heights vary between 90cm and 120cm.
• There is not a lowered ATM available.

You are on Entrance (Store Entrance). Skip to the next section.

Entrance (Store Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the store, opposite the Blue Badge bays.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 163cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 195cm.
  • There are identical sets of doors at either side of the entrance foyer.
  • There are security pillars at the entrance doors.
  • The barriers do contrast visually with the flooring.
  • The minimum width between the security pillars is 196cm.
  • There is a slope with a very easy incline.
• Comments View
  • Photographs 9 and 10 show the other entrance which were being used as an exit at the time of survey.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are 150cm+.
  • There are structural columns in some aisles. There are product displays at the corners of many aisles, and in the centre of the main wide aisle ahead on entering the store.
  • There is some flooring in which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There are mats in aisles that might be perceived as holes.
  • The lighting levels are moderate to good.
  • Resting/seating areas are available in this store.
  • Resting/seating areas are located in the café. A seat is available by the photo ID booth near the checkouts.
  • There is a mixture of seating with and without armrests.
  • Background music is played at all times.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is consistent throughout the store.
  • Dementia friendly signage is not provided.

You are on F&F Clothing. Skip to the next section.

F&F Clothing

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• F&F Clothing View
  • F&F Clothing is located to the left hand side of the store.
  • F&F Clothing is approximately 30m from the store entrance.
  • F&F Clothing is clearly visible from the entrance.
  • There is step-free access to F&F Clothing.
  • There is a clear unobstructed route to F&F Clothing.
  • F&F Clothing is not clearly signed.
  • The majority of aisle widths are 150cm+.
  • There are structural columns in some aisles. There are product stands and bins around the whole shopping area.
  • Lighting levels are moderate to good.
  • Resting/seating areas are not available in this area.
  • A seat can be made available if required.
  • Background music is played at all times.
• Counter View
  • There are no payment counters in this area of the store. Please pay for any items at one of the main checkouts.
• Comments View
  • There are no fitting rooms in this store.

You are on Tesco Mobile. Skip to the next section.

Tesco Mobile

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• Tesco Mobile Area View
  • Tesco Mobile is located at the rear of the store.
  • Tesco Mobile is approximately 70m from the store entrance.
  • Clear signage for Tesco Mobile is not visible from the entrance.
  • There is step-free access to Tesco Mobile.
  • There is a clear unobstructed route to Tesco Mobile.
  • Tesco Mobile is clearly signed.
  • Resting/seating areas are available in this area.
  • There is bench seating and single seats without armrests.
  • Background music is played at all times.
  • Lighting levels are moderate to good.
• Counter View
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 101cm.
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
• Consultation Desk(s) View
  • Tesco Mobile has 3 consultation desk(s) available.
  • The consultation desk surveyed is 1m from the counter.
  • There is a clear unobstructed route to the consultation desk(s).
  • There is room for a wheelchair user to manoeuvre.
  • The distance between the floor and the underside of the desk(s) is 72cm.
  • There is sufficient space to write or sign documents on some of the desks.
  • There is bench seating and single seats without armrests.

You are on Café (Dobbies Garden Café). Skip to the next section.

Café (Dobbies Garden Café)

• The following information is for the café.
• The café is located to the left as you enter the store.
• There is step-free access to the café.

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• Comments View
  • At the time of survey the café was closed and undergoing refurbishment works (March 2021).

You are on Checkouts. Skip to the next section.

Checkouts

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• Checkout Area View
  • The checkout(s) is/are located at the front of the store, to the right as you enter.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkout(s) are moderate to good.
  • There is a/are staffed checkout(s) and self-service checkout(s).
• Staffed Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The staffed checkout(s) is not/are not placed in front of a plain background.
  • The height of the staffed checkout(s) is/are 93cm.
  • There is not a lowered section at the staffed checkout(s).
  • The chip & pin card machines are accessible from the staffed checkout(s).
  • There is a/are hearing assistance system(s) at the staffed checkout(s).
  • The following standard checkout(s) have a hearing assistance system; checkouts 15, 23 and 33.
  • The type of system is a fixed loop.
  • The hearing assistance system(s) is/are signed.
  • Colleagues are trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
  • The hearing assistance systems were tested at the following staffed checkout(s); 15, 23 and 33.
  • The hearing assistance system(s) was/were tested on 03/03/2021.
  • The hearing assistance system at checkout 33 was working.
    The hearing assistance systems at checkouts 15 and 13 were not working.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 63cm and 132cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
  • There are two groups of 6 checkouts, half are card only and half are cash and card.
• Scan as you Shop View
  • The controls/screen heights for the self-service checkout(s) vary between 63cm and 132cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).

You are on Counter (Tobacconist and Customer Service). Skip to the next section.

Counter (Tobacconist and Customer Service)

• The counter is located to the left as you enter the store.
• The counter is approximately 10m from the store entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• The counter is clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the counter.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are moderate to good.
• The height of the counter is 100cm.
• There is not sufficient space to write or sign documents on the counter.
• There is not a lowered section of the counter.
• The counter is staffed.
• There is not a hearing assistance system at the counter.

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• Comments View
  • At the time of survey (March 2021) the desk was due to be refurbished to form a new Customer Services Desk / Tobacconist.

You are on Counter (Travel Money). Skip to the next section.

Counter (Travel Money)

• The counter is located to the left as you enter.
• The counter is approximately 15m from the store entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• The counter is not clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the counter.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are moderate to good.
• The height of the counter is 90cm.
• There is sufficient space to write or sign documents on the counter.
• There is not a lowered section of the counter.
• The counter is staffed.
• There is a hearing assistance system at the counter.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Colleagues are trained to use the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 03/03/2021.
• The hearing assistance system was not working at the time of testing.
• At the time of survey the Travel Money counter was temporarily closed (March 2021).

You are on Accessible Toilet(s) (Aisle 13 - Left Transfer). Skip to the next section.

Accessible Toilet(s) (Aisle 13 - Left Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located at the end of aisle 13, the last aisle to the far right at the front of the store.
  • This accessible toilet is approximately 100m (109yd 1ft) from the store entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from Customer Service.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 84cm (2ft 9in).
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 153cm x 183cm (5ft x 6ft).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 85cm (2ft 9in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is fair.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 56cm.
  • The shelf is not located where it is reachable.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 89cm (2ft 11in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 71cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is twist turn mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 85cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 95cm (3ft 1in).
  • The contrast between the hand dryer and the wall is good.

You are on Accessible Toilet(s) (Main Toilet Facilities - Right Transfer). Skip to the next section.

Accessible Toilet(s) (Main Toilet Facilities - Right Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the left hand side as you enter the store.
  • This accessible toilet is approximately 40m (43yd 2ft) from the store entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from Customer Service.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 83cm (2ft 9in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 152cm x 245cm (4ft 12in x 8ft).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 84cm (2ft 9in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is fair.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 143cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 57cm.
  • The shelf is not located where it is reachable.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 92cm (3ft).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 86cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 92cm (3ft).
  • The contrast between the hand dryer and the wall is good.
• Comments View
  • Please note the corridor outside the accessible toilet is 125cm wide.

You are on Standard Toilet(s) (Main Toilet Facilities). Skip to the next section.

Standard Toilet(s) (Main Toilet Facilities)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located to the left hand side as you enter the store.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 50m from the store entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 94cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.

You are on Parent and Baby Room (Main Toilet Facilities). Skip to the next section.

Parent and Baby Room (Main Toilet Facilities)

• There is a parent and baby room.
• The parent and baby room is located to the left hand side as you enter the store.
• The parent and baby room is approximately 40m from the store entrance.
• There is step-free access into the parent and baby room.
• A colleague does not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table is 86cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 74cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.